September 2023 by Sue Pickering
We developed a problem that on our journey to Brighton and Cameron and the team booked us in quickly and worked on the car so that we could make our next journey on time. Quick, efficient and great customer service.
August 2023 by Katie Rose
So impressed with the guys here! Had an issue with my handbrake, all garages in brighton fully booked for weeks but they said they could fit me in in a few days. Dropped the car in the morning for a free brake check, and within hours they?d sorted the problem! the staff were professional and super friendly (Dom & didn?t catch the other guys name). I?m so relieved and can?t thank you guys enough! Highly recommend!!
July 2023 by Emily Benwell
I was happy with my tyre fittings here.However I have had a phone call a month later asking me if I want to book in for my MOT, I do not recall giving them my mot information or permission to call me trying to get more money from me. This has made me really uncomfortable and I will not be back now.
July 2023 by Peter Spark
I had my vehicle fail on 3 points, Dorian was so efficient in re-booking and went above & beyond customer service. Things didn?t go to plan and he was super calm, efficient & offered to come in on his day off. I have my own business & Staff like these are very rare. His team were exceptional. I cannot recommend them enough.
June 2023 by Paula Anderson
Being disabled I was just happy to get my car back working, my experience at Lewes Rd, Kwik Fit Plus was good,the customer service was polite and helpful. They could not do my exhaust on the day I went but I understood as I did just turn up, they was very busy. Dom explained this and even tho it was inconvenient to me due to mobility issues he booked my car in for next day. I was updated at all times how things were going and prices explained before work commencing. I was happy with my experience and would use there service again for my car repairs.However I would definitely book online before going.
June 2023 by Sebastian Pieper
Had the inspection done in a few hours even though I had no booking. Had the parts by mid day and all fixed before closing time...Dorian at reception was very helpful with answering questions and giving good advice.Phone was answered quickly when I called and I've been told my brake pads are now under warranty at no extra cost.Very happy all round.
June 2023 by Claudia Bann
I turned up last minute as I was worried about my brakes before a journey up to Manchester. Dorian, the manager, kindly checked my brakes for me. This was without an appointment and on a Sunday where brakes aren't normally checked. I couldn't be more grateful for the excellent service and general kindness. Thanks a million.
June 2023 by Matt Maynard
Great service from the team. I needed air in my campervan tires one night and a check over before a trip away, everywhere else pushed my back to the next week, the team at KwikFit saw me straight away, gave me a once over all within 5 minutes of being there. Then when we realised my van wasn't able to fit in the workshop to complete other work, they referred me to someone great nearby. No sale for them, but great service and I am sure to be back in my other car due to this service
June 2023 by sallilas
When I rang to see if I could have my tyres changed, the guy on the phone said that if I brought it down in the next 20mins, it could be done straight away, and when I dropped the car off he said that he?d ring me in about half an hour to give me a quote. In actual fact, I went out to get a coffee at a cafe, stayed there for an hour and gave up waiting for the call before going back to the garage only to find they had hardly touched my car. When I?d been waiting there about 10-15mins mins, he told me how much it was going to cost and said it?d be ready in about half an hour, but I had to wait another hour and a half before they even started on my car! So your people need to stop lying about how long things will take just so you?ll go with them rather than someone else. I won?t be going back! :(
May 2023 by Yasmeena Fontaine
Staff were really lovely and helpful. I?m so used to staff from car shops ripping me off. I was treated with so much respect and kindness by all the staff, especially Cameron, the supervisor. Will definitely come again.
April 2023 by Dartmoor 100
Amazing service. Was visiting Brighton to help my daughter move house and the suspension coil broke. Dorian & Don arranged for the parts and repair over the bank holiday. So polite, helpful and cheerful and they really went out of their way to fit in the work when so busy so that I could return to Devon in time to work. Brilliant!
April 2023 by Keiko
We booked MOT on line, but unfortunately they could not do our car there. However, the manager, we assume, was very friendly and helpful to find another garage for us to do MOT and we were impressed dramatically to see him working super organized manner.
April 2023 by Jules Fothergill - Feel Well Live Well Therapy
Absolutely fabulous 10/10 service, polite, helpful, amazing job - can?t praise them enough. I had a problem with my rear tyre (Kwik fit Chichester didn?t fix) Dorian and Dom sorted it within an hour - the tyre had a split. They were superstars - really recommend them highly - don?t go anywhere else - truly a superb service! Thanks guys!
March 2023 by Shane Langlois
Bad experience. Took my lease van for a replacement tyre. They had trouble removing the socket from the wheel nuts. This was due to the nut covers being swollen. I have experienced the same changing a wheel myself on the motorway. You simply have to gently tap the socket and wiggle the socket off the nut. ?Its Not Hard? However the fitter damaged the main stud thread hitting the nut and socket with a hammer while in my opinion the nut was far to close to the end of the stud causing damage. Basic engineering. This was a potential disaster and something in 30 years for driving I have never experienced. I drive 40k miles a years so I?m very experienced in replacement tyres. Luckily there was ?1? fitter present that knew how this was to be rectified. The stud had to be re threaded which he did ?thank goodness?. The wheel was then refitted and I left. This all took 2hrs!!! Driving 400 yards I heard and felt a knocking noise on that wheels rotation. I took the van back to be checked. The same fitter who fixed the error of the first fitter took the van on a road test and soon returned. He was annoyed with what had been done. The wheel balance weights had been stacked on top of each other on the inside of the rim and these where colliding with the brake calliper on rotation!!!! Again they removed the wheel re balanced and off I went finally all done. Should a tyre fitting be this unprofessional. I?m happy not to be using Ford Lease as of April, Ford lease have a contract with Kwik Fit and you have no option to use anyone else. I won?t be using any Kwik Fit branch ever again. Damaging a wheel stud is unforgivable.
March 2023 by Jane Neal
Excellent service today . We had a damaged tyre just as we were due to take the 3 hour journey home.They fitted us in and finished the job in double quick time so we could get awayFriendly efficient staffMany thanks
