April 2023 by Liz Parkinson
I had a very thorough and informative consultation and have now booked to have lens replacement surgery
March 2023 by Rachael Reilly
Really lovely people, from receptionist right through to the manager/patient advisor. I saw four people in all. Everything was made very clear to me throughout the consultation and I was pleased that there was no hard sell and I felt very comfortable with everything. Very excited now to get my "new eyes" in a few weeks time.
March 2023 by Fiona Scott
All the staff are lovely with really friendly support and advice. So helpful in everyway. My son and I had so many questions, yet nothing was a problem and all the staff made us feel so calm and comfortable.Thank you Optical Express at Brighton you were all amazing!
February 2023 by lorna clear
Thank you so much Chan for being so attentive, friendly caring and thorough eye tests since my RLE surgery February 2021. So grateful to you. See you in a year.. Lorna
December 2022 by Christopher
Good face to face quotation service but I wish companies would stop advertising prices that are so far off the average quote. Optical Express? advertised laser eye price: £595/eye (from). My quote: over £5000 total with a modest -2/-4 prescription.
October 2022 by Jan Le-Flay Williams
I was apprehensive about my consultation appointment but there was no need! Chan was lovely, explaining everything and answering my questions. I didn?t feel rushed to get through the appointment. Nor did I feel I was being pushed to get any surgery. I was given truthful advice and told I had 3 months to think it through. I will definitely be going back to Optical Express in Brighton in the future. Thank you Chan for being so lovely xxx
June 2022 by Nick Pitcher
Whilst very happy with my initial surgery , I developed a slight problem with my right eye as it wasn`t as focused as the left. After 10 months I decided to return to Optical Express to see what they could do to rectify the problem. I was in the process of receiving additional treatment and was told if necessary I would receive a further surgery.The problem was that my 12 month period of cover ran out before the problem was solved even though my treatment hadn`t concluded. On the anniversary of my 12 months I was immediately dropped as a customer and haven`t had any communication since. I am therefore left with one eye which is not 100%. If any problems arise within the first 12 months I would have thought Optical Express have a duty to correct this even if the treatment has to be carried out after the 12 month period.
May 2022 by grace taighobue
Great customer service from start to finish and ?Very happy with the tests done. Would recommend to family and friends.
March 2022 by Helen Wolstenholme
Following my recent need for reading glasses on top of my already high prescription and my Mum's diagnosis of cataracts and Glaucoma I decided to take the plunge and go for a consultation for corrective surgery. The staff at the Brighton branch were fantastic. I never once got the hard sell, the exam and consultation was calm, respectful and professional and the information clear. I left feeling really reassured that my eyes are healthy and the choice about surgery was entirely mine. I have decided not to go ahead at present and instead have a new appreciation for my eyes, just as they are. If, or when, I am ready I would not hesitate to come back here. Compliments to everyone for making an experience I was quite anxious about into something so positive.
January 2022 by Michelle Harwood weston
I had eye lens replacement July 2021 .Optical Express are very professional and are always at the heart of the customer. I would recommend Optical Express and very pleased with the outcome overall of my eye surgery.
September 2021 by Paul McMath
Visited optical express today and the staff were polite, friendly and helpful. I went to for a consultation for either laser or replacement lenses. After spending a decent amount of time with me they did not try and sell their service, but in fact in my situation they said they would not recommend a corrective procedure as my eyes would not benefit fully at this point in my life. I left appreciating the honesty and integrity the staff and eye specialist showed. I am certain I will go back in the future when my eyesight starts to struggle. Thank you again
July 2021 by Neil Stephens
Fantastic experience from 1st consultation, to having LASEK at Harley St & my follow ups with the Brighton clinic. Brighton staff were great during the follow ups, answering all my questions (which i had a lot of following surgery). 10/10 its a cliché but wish i had laser eye surgery years ago.
July 2021 by Bryony Lewin-Playford
Thank you to Chan who explained everything to me in a way that wasn?t condescending and answered all my questions about my fears.Thank you to Debbie who did not put any pressure on me about making a decision and has been answering all of my emails in a timely and kind manner.I am nervously looking forward to my surgery but I know I am in good hands with the Brighton clinic. I hope it will be the same in Dartford.
September 2020 by Jeremy Peters
Thank you Optical Express. The whole experience has been extremely positive from the first consultation right through to the procedure, the final result and the aftercare provided by the fantastic staff at Optical Express in their Brighton office.I have just had my three monthly follow-up appointment and the iLASIK iDesign procedure has been a complete success. The proof of the pudding will be when I go snowboarding in two weeks' time and maybe more so when I go skydiving in a couple of months, I'm sure it's going to be fantastic to see the world clearly with my new dramatically improved vision. Couldn't be more pleased with the outcome.Thanks,Jeremy.
September 2020 by Melissa J
Consultation made 50min late, receptionists did not even seemed to care. I have been told that I was able to get back to work afterwards because of the eyes drops but I was not and lost half day of work because of that. The two stars are actually for the optician as she was friendly and efficient. I would not get eye surgery here because of the poor experience and would not recommend to anyone for a consultation.
