May 2023 by Martino Secchia
Very helpful member of staff, she was very knowledgeable and helpful.
February 2023 by Alana F
i don?t usually review retail shops but i am absolutely impressed by their customer service. i just have to give credit to the people who work here. We first asked someone to help us out and he admitted that he?s got someone better to take us through what we need. He was absolutely right, that guy gave us a very detailed, helpful and honest information that we needed. it was a very straightforward transaction, it didn?t feel like we are pressured to get anything and we were very happy with our purchase.
July 2020 by Trela Micha?
Top notch shopping experience, over the last few years I bought few pieces of my snowboarding gear and electronics. These guys are probably the best winter sport shop in town and they really know their stuff. Ask for Josh for best service. A+++
July 2019 by Adam Playford
Just been into shop to pick up my gloves from click and collect. Great customer service that I made another purchase in store thank you
May 2019 by Jonny Cavaciuti
Came in enquiring about purchasing a helmet.... Staff weren't especially helpful or polite, basically saying "The season is over." immediately on my arrival.
April 2019 by Owain Shave
Great shop, lovely staff.
February 2019 by Jack Vincent
No climbing gear at all! What a disappointment. For what is suppose to be the "climbing" and "snowsports" specialist as part of Cotswold Outdoor, I was directed to the normal Cotswold Outdoor shop for climbing kit which even in there, there was only a limited choices.
January 2019 by ilze skabarniece
A lot of stock in store which is good but a lot of items do not have prices and you have to ask for them.
January 2019 by Piotr Nykiel-Jastrzebski
Really good value and versatility of products, and staff are very helpful!
December 2018 by Sam Willoughby Architects
Nice store but could do with a bit more selection
February 2018 by Barn Yard
I don't usually write Google reviews. But this place treated me very well. Fitting was brilliant, advice superb, and they price matched the product when I found it cheaper after purchase. Very pleased.
January 2018 by Neil Dunbar
Used to be a proper outdoor shop with expert staff who knew and understood their product range. Now it is part of the cotswold group there is little to differentiate it from the western Road cotswold store other than a lack of space. The new ranges are more suited the high street market and the store team are left struggling to explain why they no longer have a decent, outdoor range to sell. Now just a fashion retailer
January 2018 by Barry Lynch
Decided to buy my first pair of ski boots from here. I imagined I would end up with the coolest looking best fitting ones. Instead the ones that fitted best before their custom fitting look like something even the 1980s don't want back. For 400 quid.
Oh and it has been over a month and I'm still waiting for them.
December 2017 by Thomas Lawrence
Bought ski boots from here with excellent service, taking time to listen and help find a boot which not only fits to my feet, also to my ski style. Great and friendly people there!
October 2017 by Alli. A
Well worth the visit, even if not in stock. I went in Friday lunchtime for a specific climbing harness. After a look around I asked a member of staff (who was clearly at lunch but readily helped me anyway). We figured out I needed to order it in specially as S&R don't usually hold my size, so I gave up and said thanks anyway but I'll look at online vendors. Hold the phone, S&R do a price match, so a quick check on the competitions website resulted in £10 knocked off the price, plus delivered for free to the store for my collection in the next week or so. Good outcome from great staff.