June 2018 by Mark
Great store. Very friendly & helpful staff. Thanks to Charlotte & the other girls for sorting my wife out with some amazing outfits. No doubt she’ll be back soon!
May 2018 by James Joplin
I love Ted Baker clothes but I had an extremely poor experience in this store today. Completely ignored by the staff when I walked in, I was standing looking at men’s shoes for a while, I clearly needed help, no one offered it. I took a shoe down & went over to the till. Waited ages for someone to come over. Waited for the shoes to arrive so looked at wallets & other items as another member of staff looked on as though I was about to shoplift something! I picked up a gift voucher box by the side of the till which seemed to prompt this member of staff to come over & ask if she could help. She then told me I shouldn’t have picked up the gift box!! Excuse me? I’m about to spend hundreds of pounds in your store!! I haven’t come in to be ignored, treated like a thief & told not to touch things. I don’t like leaving bad reviews, and I can’t give 1 star as I love the clothes too much, but epic fail by shop staff today.
January 2018 by Rebecca
THE WORST SERVICE. Alicia and Charlotte gave me the RUDEST customer service I have ever received. AVOID this branch at all costs unless you want to be laughed at and spoken down to and made a joke of. Was told the manager would contact me regarding this and 3 WEEKS later received NOTHING. Chased this up with Grace at their complaints department and was told 'the store manager will NOT be in touch as it is not a LEGAL REQUIREMENT'. Management and staff have formed an unprofessional clique and will be as rude to you as they like. Seems like i'm not the only one to have experienced this. RUDE, UNPROFESSIONAL, AVOID AT ALL COSTS
November 2017 by Helen Walpole
I returned some items and firstly she looked annoyed at me for returning things, she went through the process of scanning them without looking at me or speaking to me for the ten minutes it took then was snappy with me because I didn't have the card I'd paid with. I asked if it the refund could go on another card and she snappily said 'as long as it's you' which made me feel like a criminal. So I gave her some ID.
I never write reviews but I left the shop feeling like I was an unwelcome burden even though I'd actually spent £200 on the items I'd kept. If she always behaves like that, she's letting the store and other employees down. It does t take much to be a warm and polite to customers.
June 2017 by Ugandan Knucks
Lovely helpful staff, super shop..