August 2023 by Rosalind Walsh
I had to get 3 battery's for my watches,Only one man , he did a great job, very carm & professional, considering the people waiting.Great shop.
July 2023 by Shreeyansh Khetan
Christian was absolutely fantastic and helped me sort out my passport photo immediately and with patience. Extremely helpful and polite.
July 2023 by Greg O'Connell
Polite, fast, friendly, efficient, and great rates. Highly recommended.
June 2023 by Tony Mac
Christian did an excellent job. I took a large trophy in to be engraved. It was in need of some tender loving care i.e. it could do with a clean. I did not mention cleaning it but when I got it back a few days later, engraved exactly as specified, it was looking immaculate. Thank you Christian.
June 2023 by Verity Reeve
I can not thank Christian enough for his level of service. Having arrived in Brighton from France we had a limited amount of time to get a gift engraved for my Mother-in-Law, having called him 2 days before we arrived he explained that although he did not have an item for engraving if we could locate some glasses he would do his best to fit us in (we arrive only hours before the glasses were required) With only a couple of hours he was able to engrave two champayne flutes against overwheming odds! My MIL was thrilled. Thanks once again and see you next year maybe but with more planning!
May 2023 by Eme EmeEme
In all my life, I've never had a repair shoe shop give me my shoes back like that.I asked them to improve that ?job?.Answer:?Nothing else we can do?11 pounds for that. What do you think?Would you leave your shoes to be fixed?
April 2023 by Rehan Zuberi
They didn?t have the template for my very specific key but that?s ok because they directed me towards other close by business who did. Very friendly staff!
April 2023 by fred browning
Top service from Christian.
January 2023 by Douche Outside
I?m a huge fan of Timpsons and just had a seriously disappointing experience in the branch just off Churchill Square. The guy said he didn?t know how to open my watch to replace the battery, but have had it done there before. Hadn?t seen this guy before. He wasn?t exactly rude, just seemed happy to not have to do it, and said try another branch. Went around the corner to the North Street branch and got the welcome, attitude and service I expect at Timpsons. Thom (I think) at North Street changed the battery literally in seconds with a big smile and thanks for coming etc.
November 2022 by Elliot McBride
I took my wife's watch in to have the battery replaced. This was in July. It was returned to me with a damaged face, nothing was said to me regarding the damage or what happened. I had to return it and point this out. Since then I have had to call every 2 weeks for an update. Nobody called me to update on its status. The order was forgotten once. Nobody apologized for the damage, or the cover up, or the wait, or the lack of clarity. This one will stay with me as it's very hard for a customer experience to truly go so wrong.
November 2022 by Adam Cope
Excellent service from Christian at Timpson! I went to the store needing a replacement battery for my car key as my friends and I were currently locked out and stranded. Christian was able to test the battery in my key and showed me the voltage reading was low before offering me a replacement battery. After replacing the battery and confirming the key was working, he was able to advise me of nearby places to get a taxi back to my car. Once I got back to my car, the key worked flawlessly and the day was saved. Highly recommend visiting this shop for its helpful staff!
November 2022 by Leo
No one ever answers the phone.
September 2022 by Gary Edwards
FAIL Took in a piece for engraving on Tuesday and agreed for this to be done by lunchtime on Thursday, went in mid-afternoon to collect on Thursday, hadn't done the work, said another 40 minutes, but had not even started.Claimed they were too busy. Well, if they spent less time doing work for FREE (yes, when I dropped off the item on Tuesday, they cut a new key from a broken key free of charge...) then perhaps they may have time to do PAID work.I won't be going back, so they lost a customer, hope all the freebies pay salaries and overheads...
July 2022 by Caz Campbell
Christian at Timpson Cranbourne Road is an total hero and an absolute credit to the company. Fixed my broken shoes beautifully. Such a polite and helpful chap. Thank you Christian!
March 2022 by Reuben Mendonca
One of the famous key making shops in Brighton. Reasonable rates.Also follow covid protocols.
