August 2023 by Becca Prichard
Staff were all very friendly, knowledgeable and explained their procedures clearly. - Sam M was particularly efficient. : )
August 2023 by Elaine Badger
Impeccable service. Sorted out the problem I was having with vision. Very helpful when it came to choosing frames. Highly recommend going here
July 2023 by Dominika Mikulska-Bogumil
I had the pleasure of being assisted by Michelle, and I am extremely satisfied. She demonstrated a great knowledge of the products and a highly professional approach towards the customers. With her help, I was able to choose the perfect pair of glasses for myself, which I enjoy every day. Michelle is an excellent employee, pleasant, courteous, and highly knowledgeable about the store's assortment.Dominika Mikulska Bogumil
July 2023 by Insha Mehdi
Amazing service - Rachel was amazing super funny and friendly and was happy to find stuff in our budget and not upsell in a negative way, Dominic was really helpful and explained stuff clearly. These two members should definitely be recognised!
June 2023 by Nathan Thompson
Came in for glasses and the really rude member of staff couldn?t get me out the shop quick enough because I only wanted a cheap £25 pair instead of the £500 pair that she was trying to sell me. Really stroppy attitude.
June 2023 by Tracy Duhaney
Ordered new glasses online. Very pleased with my purchase, quick delivery.
June 2023 by Nigel Harrison
Tried to sell me a monthly plan but when I refused she got all funny and said it would take a few weeks to order my glasses so I took my prescription elsewhere.
May 2023 by Rosie Shaw
Always a great experience. Elias in particular was so helpful. They helped me choose some great frames in my budget, and helped me get the Eye Care plan set up. Thanks so much!
May 2023 by Debbie prodger
Couldn't have asked for a better experience, the young lady who ordered everything was such a happy, helpful and chatty person, she certainly knew her stuff, all the other staff we encountered were just as lovely too, we'll done vision express.
May 2023 by No Name
Been to a few vision express stores I went to this one first time yesterday. So helpful and nice .My only complaint is it not being nearer to me. But I will drive back to them again.
April 2023 by Romina Gurra
I?ve been a costumer for over 8 years now. And today i had a very bad costumer service from the guy who?s been working there for over 25years he was saying that when i asked why i can?t order the lenses and when they in the store i will bring the frames to be fit in. I used to do that ALL THE TIME IN VISION EXPRESS in this particular shop. And he said we never ever did that in 25 years he?s been working there and when i said i used to do that here for my glasses he then remembered that they used to do that in 2020 and before. All of this because they wanted to sell me frames when I already had a pair and I didn?t want new ones. Never will be returning in vision express again.
January 2023 by Ottie Breen
I posted a 1* review yesterday, which I would have kept had it not been for Niamh. The lab sent the wrong glasses for me and I travelled all the way from Hastings and back by train to pick them up and leave back to the US tomorrow. I am very unhappy with vision express but Niamh totally fixed the issue and sorted it out. She was very understanding patient and professional, given the situation this is some of the best customer service I?ve received. Vision express Brighton is lucky to have her.
December 2022 by Garon Hawes
I can't fault my experience at Vision Express, the customer service was excellent, the opticion was very thorough and professional i would recomend Vision Express to anyone.
December 2022 by Odette
I had my eye test done & the man was very nice but I didn?t care for the sales. Left & purchased glasses elsewhere. Staff are obviously trained to push the eye care package but it wasn?t what I wanted. They didn?t listen to what I was after. Listen to your customer = sales.
December 2022 by Chris Hawkins
Ok. Opticians lovely not too sure of the integrity of the assistants who first tried to sell me more than I needed then added charges I still don?t understand. Honesty in health so important. Upselling during a recession is the behaviour of. Street racketeers. Not what I?m used to with vision express at all.
