December 2023 by blondJasper
Despite its upmarket reputation, there is a wide range of reasonably-priced own-brand items as well as the exotic choices that you can?t easily find in other supermarkets.
December 2023 by Riley
Was denied at the selfcheckout to buy a bottle of wine for having a valid North American ID(despite using it for over 5 years in the UK with no issues.) Went to another till with no issues. What a joke!!
December 2023 by Perseus Diem
Good quality products, smiling staff. Nice vibe
December 2023 by MoBOT
Full of older people who feel entitled to the whole place. Staff are okay, most are barely friendly. I shop here often and can say its an uncomfortable feeling every time. I like the items though and wish the store was situated in a part of Brighton that wasn't so up itself.
November 2023 by ???
The classification of goods is not clear.I can?t find the place to buy the bread easily.And the category of bread is really limited.There?s no Hovis/Warburton bread,even the Waitrose bread is also limited.
October 2023 by kathryn Henderson
Gd big range off stuff big range on sift drinks and teas lots fresh food opsions too
October 2023 by B Brantley
Decent to sometimes very good products, although the layout is disheveled compared to other Waitroses and Waitrose as a company is, on the whole, grossly overrated.Some of the older staff could do with a refresher on customer service. On a couple of occasions I was quite rudely asked for ID as if I were a teenager again, but those days are long gone. They also spot check the bags of random customers as a security measure, which, though understandable given their handheld systems, is nevertheless a hassle and could be done far more nicely.
October 2023 by Ashish De (Ash)
Great shop. Usually quite busy and isles of a little but good stock.Free parking for 1-hour 30 minutes.
September 2023 by susan jack
I am still amazed at the wonderful service I had from the front desk after a pan item was missing from my delivery.
August 2023 by John C
Be careful about quality and freshness in this store. You need to carefully check any fresh produce. You will be surprised how much is off.
July 2023 by jayne gibson
I arrived to collect quite a heavy package of John Lewis crockery. The staff were so helpful. To get my huge parcel up to the car park meant I would take the lift. I'm a bit claustrophobic, however the lovely assistant took all in the lift and met me at the top of the stairs. Thank you to all who helped.
July 2023 by Christopher Tilley
It's a large Waitrose with a good selection of food with friendly and helpful staff.
July 2023 by Donna Rose
Appalling service at this store this morning. Popped in on my way to work to grab a pastry and drink. I look decent, dressed in work attire but likely because I am black, security follows me over to the pastries and stands behind me until I pick one and go to the till. I mention this to the lady at the till and her response is " but he's black himself" Actually, no he is not, he appears to be Asian but I suppose we all look the same to you. This level of ignorance this early in the morning in 2023 is appalling!! You must do better.
July 2023 by Michael OP
I have been using this store for at least 10 years. I shan?t be using it much longer.I understand that there are access problems because of all the roadworks, but that does not explain the absence of things on the shelf, the inability to find things you want because they?ve moved them without so much as a notification or even any directions to the new location.All in all, despite the quality of their produce, I shall have to find an alternative outlet
July 2023 by Lynda Borroughs
Very clean shop and well spaced but poor selection of some items
