September 2023 by K K
Rude and unfriendly staff.
October 2022 by Stuart Walker
We attended their pharmacy in Arlington Road, Eastbourne to get the flu vaccine. This was after telephoning late one afternoon to confirm they had the over65 vaccine in stock as there was a shortage in my area, and being advised that if we got there in 15 mins the pharmacist would do it then. I had to ask him where they were and we rushed out and drove 3 miles and got there in 15 mins.The pharmacist asked when we got there who our existing pharmacist was and my wife responded with the name of our GP practice which has the pharmacist inside the building. He repeated the question and my wife repeated the answer. He repeated the question again and I advised the pharmacist was actually Kamsons. He asked 3 times a question that was unnecessary and should not have been asked. My wife was then asked to write down all our details on a piece of paper.He instructed us to sit down and wait, which we did. After 5 mins another elderly couple came in and spoke to the pharmacist. He came out and told us he would have to vaccinate this couple first as they had an appointment and we would have to wait longer. He took them into a small room which was right by our seats and did not close the door. They were a Ukrainian couple and the wife spoke very little English. Consequently I know that he did not have their names, date of birth and address. It was difficult to believe they had an appointment. They may have been patients at Arlington Rd.He finished with them and after a few mins came to us and told us he could not vaccinate us as the ?system? was down. He would try to reboot the system and we could wait or come back tomorrow. We advised we would wait. After several minutes he came and said he was going to have to ask us to leave as the system could not reboot and it would be out for the rest of the day.I asked him if he could vaccinate us and complete the input when the system was up and running and he advised he was not allowed to do that and implied it was a statutory requirement before he could administer the vaccine.When we returned home I telephone Head Office and was advised a Business Manager would ring me the following day. She duly did and apologised for all of the above. Had that not happened it was my intention to complain to the NHS about everything that is wrong with the above, which is just about everything.I am advised the pharmacist was a Locum. I could speculate he wanted to keep the vaccine for patients of the practice located there, if we had been advised that we would not have left the house, or he had an issue with Kamsons.It was a wholly unprofessional, unpleasant and frustrating experience.
July 2022 by David Southall
Asked for six weeks of medicine for our daughter to take to London for Proton beam Radiotherapy, they said there was enough and extra but ran out and had to come back to pick up more!! Poor show!!
June 2022 by Harry Barnes
Excellent pharmacy. Always friendly, plenty of stock. Vicky is amazing.
May 2021 by Ioulia Panayiotou
Very happy with all the staff for being very helpful. Polite service given at all times, nothings to much trouble.Thank you Shiv, Vicki, Charles, Val and Victoria for all you hard work and looking after my Mum Shirley. And not to forget the delivery men
April 2021 by Dan Woolridge
Thank you so much for my speedy emergancy prescription after I accidently ran out of one of my meds. Then adding me to the delivery round very late to ensure I didn't suffer. Really helpful Pharmacist who I think went out of their way to help
March 2021 by Rob Fawcett
Awful beyond words. They are currently absolutely not answering the phone at all, whatsoever, have not been doing so for a week. They are not responding to emails. They are responsible for home delivery of my meds: I am disabled. They have not delivered, about a week late, it is absolutely impossible to contact them. The GP surgery says they have heard the same from many other people. Stunningly irresponsible and incompetent.
November 2019 by K8tie 19
Very unprofessional staff and rude doctors -
November 2019 by Paul Farmer
Went for flu jab all good. Thank you
November 2019 by claire beer
Worse pharmacy in eastbourne, last visit manager was shouting at a patient, never have the stock , would rather queue up in boots
September 2019 by Andrew Croudy
I no longer use this awful pharmacy
August 2019 by Owen Llewellyn
Pharmacy isn't open past 6 to walk in. Pointless walk to get here on a gammy knee
June 2019 by Fiona
Numerous moans - prescriptions not ready & they say to call & check...how when they don't answer the phone ?
February 2019 by Josh Perrin
Staff are friendly and usually very helpful. Always have my prescription and on time when ordered in advance.
January 2019 by Chris Bates
Absolutely Awful pharmacy will never use again, Prescription taken in Thursday, went to collect yesterday on item could not be collected, they said they had no idea when it would be available due to shortage, 15 mins later after help from receptionist at the Drs managed to get another prescription, drove round to Sainsburys and they had plenty in stock. This is not my 1st problem with this pharmacy
