August 2023 by Charlotte Darter
Walked in having a medical emergency and asking for urgent help whilst on holiday having no idea where there?s a hospital etc. Was ignored by all staff and the long haired male pharmacist made a point of ignoring us even after my husband said hello. I was bent double (I have a severe heart condition) and the long haired pharmacist didn?t even ask what was wrong just told me to go to the big boots in town. We got back to our BnB and called for an ambulance. Absolutely disgusting! Thought it was because we were tourists but after reading reviews I can see that it?s just the same for everyone! You should be disgusted with yourselves! I have also reported to Boots HQ.
June 2022 by Mo Dean
I collect a prescription on my behalf of my wife every week. Whenever I enter the pharmacy I have never once been greeted with hello or good morning. Last Saturday I called in, one pharmacist was on the phone and the assistant walked away from the counter when I entered. Neither looked or acknowledge me by looking or speaking. I stood without recognition for 12 minutes whilst 2 more customers entered, again being totally ignored.Eventually a voice said 'can I help you' and the assistant served me, her only communication being' what's the address and postcode'. I left ater a total of 20 minutes saying goodbye without any reply. By pure chance the pharmacist entered my shop to purchase something and was greeted with 'good morning how are you'. She did not recognise me even though I it is the shop next door.Today I collected a prescription and once again received no greeting except 'can I help you'. The older female served me, again with the only communication being' address and postcode'. On leaving I tried again to be polite saying 'have a good day'. True to form she said nothing, turned her back and walked away. Do you have staff training? If not I recommend you begin asap.If this was not a pharmacy that people need and just a general store no one would ever go back. Your sign instore says 'you will not tolerate any verbal or physical abuse ' rightly so '. That does not mean you are entitled to treat me in a way that makes me feel uncomfortable and a general nuisance to you.As a business that has been established, and very successful for over 30 years I feel I can make these observations with foundation and credibility. If we treated our customers as you treat yours I doubt we would still be trading.Finally I note your rating is very low. Our rating is nothing but 5 stars. I rest my case.
September 2021 by K Tu
Worst experience ever. Went to the shop in late afternoon to buy a cream which was advised and recommended by my GP. The male staff was rude and refused to sell the cream as he felt the purpose of the cream wasn?t right. I even showed him the consultation note and it said clearly what the cream is for but the guy still insisted not selling me as he still didn?t think the cream can be used on the rash. His attitude was rude and didn?t listen to the customers. Waste of times!
September 2021 by Maureen Charlton
When Tom Saunders was in charge it was run like a well oiled machine to the highest standards but since he has moved (a couple of months back) it has deteriorated into a inept and ramshackle operation. The shop doesn't open on time. Witness a gentleman who'd had to return 3 times for important medication that wasn't ready and had rightly objected. Meds were sort of done on 3 attempt but he was made to jump unnecessarily through hoops by some young woman, to establish whether he was the right person including asking him for identification!! Since when do they have that right considering he'd answered everything else correctly and knew the drugs involved??The meds were bagged up but she said they had to be re-checked?? Present staff are inefficient, rude, ineffective, impolite, lacking in empathy and understanding and non too bright. My advice was for him to go to Kamsons. I do hope he takes it.
September 2021 by keith Mitchell
Staff are ignorant rude and self important.They get you to order your prescription 4 weeks in advance and can not have it ready for collection. Likes to blame others, then says it is up to him if he does an emergency Perscription if you complain about the service they offer but do not deliver. Will not be using them again.
July 2021 by raven moore
Collected easily
July 2021 by fari193
Helpful and caring
July 2021 by Dallas Coggles
Staff are friendly
July 2021 by Bill McMillan
Had everything I needed
June 2021 by Paul Soper
Good service
November 2020 by Reza
Short staff but very helpful and very busy
October 2020 by Fridlion Mecani
Nice place to go for a walk everyday... I used to go 7-8 days in a row to finally collect my parents prescriptions.
October 2020 by Ionel Ene
My designated pharmacy, until now in 4 years I do not have any reason to complain.
September 2020 by Jonathan Godwin
Probably the worst pharmacy I have had the displeasure of using. After seeing the Dr on Monday morning I had 2 prescriptions (1 repeat,1 new) sent to be made up. I immediately called in to check they had them and told them that I would be back that day before they closed to pick up. After returning on 4 occasions, 3 different days over the space of 5 days I am still left without my full prescription and have been fed several excuses. Computer system not working, we are short of staff, we needed to check your dosage of one of your meds, we are not sure if they have been ordered , do you want us to check. Not once getting any sort of apology! And now because I've had some of the script I have no option but to go back to the doctor's and waste their time to get another prescription for the missing meds.
September 2020 by harry taylor
Really good meal deal options and very helpful staff. As I was filling my prescription they advised that they sell the exact medicine over the counter and that it would come out cheaper for me.
