September 2023 by Fartinapaperbag
Usually helpful, but could do better.
June 2023 by Gary Studs
Following trying on-line, spending hours phoning and getting little help from the Ai-bot' and call-takers with challenging regional accents I decided, as suggested, to visit this branch in Eastbourne (4/5/2023) to try and transfer my Halifax Stocks/Shares into my Halifax Cash ISA.After waiting for the two middle aged women on the 'help' desk to stop chatting to each I gave my reason for the visit.Neither seemed to understand what I was asking and gave the stock answer 'you can do this on-line'.When I corrected her dismissive and inaccurate solution they said I needed to see their ISA advisor, who was not available for another week. They then gave me a business card with the branches telephone number, with the caveat that they are very busy and my call would probably be redirect to a central number.I would like to say I am surprised, but like most large organisations, they seem to take customers for granted rather than valued.16/6/2023This mistake has now been rectified. Due in no small part to the interventions in-house advisor Mihaela Teodorescu. She is the only person at HBOS I have spoken to who seems to listen/understand and find solutions to problems. Get in quick as I am sure she won't stay at the Halifax..!!
April 2023 by Chris Wrench
So helpful and friendly that I've decided to keep my account.
April 2023 by Jacky Callow
Rude staff members with bad customer service. Had a staff member laugh in my face after a she made a mistake.
April 2023 by Nicola Smith
The women in this branch - Reema, Rachel, Sidney? are infinitely more talented than the men.
November 2022 by Sara Short
First time ever I?ve had to suffer an unsatisfactory appointment with Halifax in Eastbourne. Carly took my account details too willingly considering I was then fobbed off by her to do it all online or by a phone call.No offer to make the phone call in branch nor to guide me with which forms to complete online or otherwise.Her, possible, non-communication with a smaller local branch meant I wasn?t warned how long an appointment I had. I was made to feel I?d delayed her!!I know I can do better if this branch can?t.
October 2022 by Harry Barnes
A special thanks to Ben at the Eastbourne branch. Took the time to go through everything with my mother after my father passed recently. Everyone in branch polite and on the phone. Think these other reviews are spoof as this branch couldn?t be more helpful especially Ben. Thank you.
September 2022 by Pauline Bradbury
Having had many problems with a POA I can't speak highly enough of Ben. He has gone above and beyond in helping us. Thank you so much.
August 2022 by Pauline Grimes
Having had many problems with a POA I can't speak highly enough of Ben. He has gone above and beyond in helping us. Thank you so much.
August 2022 by Narciza Andrei
Most of the staff happy to help, really a pleasure. Only a couple of times I met some "sour" faces.
July 2022 by Santiago Vesprini
Bad attention
May 2022 by Rodrigo Mir
Very bad experience of customer service by a staff member.
April 2022 by Martin Rodrigo
Very bad experience of customer service by a staff member.
April 2022 by Martin Mir
Worst customer service. Go to other branch.
April 2022 by Antonela Faroppa
If you want to open a bank account, go to other branch, the service costumer in this branch is the worst!.
