June 2022 by Kevin Haffenden
A great store located on one floor. Nicely set out however some items were more difficult to locate then others. A good range of products so well.worth a viait
December 2021 by mike gress
Purchased 800 Ice White LED string Outdoor lights.Really bright but not too bright and look amazing around the bushes, in the trees and along the fence in my garden.Good value for money.
September 2021 by Amber Harris
Very helpful member of staff. Laura came out from behind the till to assist and went out of her way to help regarding our enquiry about a parasol and base even suggesting we could pick up the heavy base from the delivery bay behind the store. Brilliant customer service
September 2021 by Duncan Cameron
courteous, energetic and sorted rapidly, in and out. Rewarding.
September 2021 by DOREEN BATHO
As always a pleasure to wander around your Eastbourne branch in search of a broom ,Wlico may well be cheaper but it's a soulless place bit like a pound shop ,I prefer Dyas with its helpful staff.
August 2021 by Stuart Walker
I wanted a folding outdoor chair based on the weight, it was for my wife and she wanted the lightest, easy to carry we could find. Robert Dyas advertised one on the website as 1.7kg.Bought click and collect and drove into the town centre, paid parking and parked up, walked in and picked it up. Went home, gave it to my wife who thought it was heavier than she expected, checked the label to discover it was 2.45kg on the label ?Tried to phone Customer Services but they had closed for the day, phoned the store who advised me I would have to bring it back to the store with the appropriate payment card to receive credit. So I wasted another hour doing just that.I had forgotten I had chosen the option of a call back with Customer Services. Monday they call me back, and when I explain the situation to them they advise they would have collected it from me free of charge if the problem was with the product or the description. I, of course, then advise they should communicate that to the store staff who told me I had to return it to the store. They have at least, changed the description on the website.Not impressed. Maybe it?s just the store staff in Eastbourne not conscientious enough ? when I returned it I expected an apology but the guy who dealt with me treated me like an inconvenience.Not a mistake I will repeat. I will avoid Robert Dyas.I went down the street and bought one from helpful staff at Blacks which was lighter and 41% cheaper.
August 2021 by Nicholas Roberts
I use the Eastbourne branch weekly as it really is an Aladdins Cave for almost anything and very competitively priced... the people who work in the store have mostly done so for many years and cannot be faulted, their knowledge and service is second to none. Really cannot recommend this store enough!
August 2021 by Ross McDavitt
I just popped in for a couple of coffee mugs, but as usual the service was friendly and cheerful
July 2021 by Karin Leaper
Customer service at this store takes some beating. Staff always so helpful and go the extra mile to assist always. Thank you.
July 2021 by Jill Walker
Very welcoming and helpful staff and even better with when price is 3 for 2.
July 2021 by Brin Bargy
Good choice of quality products to cater for most requirements. Friendly staff to assist if needed.
July 2021 by Yrn Sbh Shll
I like the store and always find whatever I look for but mostly one version of the item. there is not other colour, shape etc option. and I m afraid something is so expensive than it should.
May 2021 by George Smith
Very helpful young lady helped me find what I wanted in the array of items on the ironmongery rack and then took my payment.
May 2019 by chris barbas
Read Trustpilot reviews and you will get an accurate picture of this company's customer service. Dismal.
October 2018 by Alan King
This store sells everything however it's not the cheapest of shops. The things they sell are usually good quality though. Staff are helpful and knowledgeable great store. Store is always tidy.
