January 2024 by redboro123
Lovely helpful staff in this store always busy but always happy to help
December 2023 by Rebecca Thomas
Attended this boots to get an emergency prescription for allergy formula for my daughter due to difficulties explained a referral had been sent over from another pharmacy as they didn?t have the stock. Assistant was very unhelpful. She proceeded to say to me, tongue in cheek ?what?s it worth? whilst talking/giggling to her colleagues. Witnessed another gentleman come in who tried to get help for his throat and he was treated as if he was stupid when he was just trying to avoid going to the doctors and get help for his symptoms. The pharmacist was also very unhelpful and sarcastic. This store lacks some serious professionalism. I would rate it lower if I could.
September 2023 by Lucy Campbell
Really unfriendly Boots with very poor stock.I was treated like a criminal for asking for a packet of Nytol to help with temporary sleepless nights. The lady also shouted at me for standing too near the back counter to try and read the boxes. This was in front of people in the queue and was very demoralising.When someone is in need of medicine, there is no need to treat them like this!My advice is to avoid and go to friendly and sympathetic Paydens ( or another Boots branch) instead. Paydens are so helpful and have better stock too.
June 2023 by Toby Williams
Awful staff. Left me waiting for ages while they faffed about and snapped at me to wait. Then a woman that eventually served me was extremely rude and unfriendly and didn't bother to smile and apologise for keeping me waiting.The staff at this branch have some serious issues when it comes to customer service. I'm making an official complaint because this happens every time I need to buy something at this store.
April 2023 by Terry Tozer
Quite a large pharmacy right in the centre of Hailsham, it had a huge range of stock, always looks clean, it can be a bit busy at times but I've never had any problems shopping here or getting my prescriptions etc.
April 2023 by Cheryl Coleman
Female chemist very rude and unhelpful, took me prescription elsewhere
January 2023 by Ruth Colcombe
Really helpful in my hour of need. Helped me sort out the most effective painkillers for toothache.
December 2022 by Andrada Rancea
Disgraceful attitude of a Pharmacist. Very kind to the person in front of me. When my turn came, the tone of voice changed. Felt like a kid questioned by the teacher. Then she didn't really know which form of medication was prescribed giving me tablets instead of liquid form. She left me waiting and started to serve another customer. She kept pointing that people in Hailsham are racist and got an issue with her skin colour. Made me feel really bad as I am myself a foreigner and have no racist thoughts about anyone. I tried to say she is not the only one professional there then she told me to leave HER place now. Will make a formal complaint.
December 2022 by Malcolm Browne
I visited this store twice around lunch time, one week apart. Each time it was deserted No staff around or tills manned. When I shouted up a person did appear to tell me the pharmacy counter was closed and I should come back later! Thankfully I don?t have to.
December 2022 by Robert Hicks
Long queues as Understaffed at least put a self service till in.
July 2022 by Sara Rogers
I have been to this store twice in the last week to find it closed when should be open. No note on door to explain. Wanting to collect a delivery that went there. Glad it?s not urgent
June 2022 by Kara Lena Barrey
Absolutely appaled by there customer service. Refused my prescription without explaining it properly. Very rude....
June 2022 by Anita Benge
I have noticed across many stores there shelves have been far emptier than in pervious years. Visiting for a certain product I would have expected them to sell. They sold all other products under this range but didn?t have this specific product which they use to. I by chance went to Waitrose next door to be very surprised they had it. Not sure what?s going on with boots as a whole
June 2022 by Robert Waters
Shocking service from the female pharmacist . Questioned what a senior consultant said in Eastbourne hospital. Refusing me over the counter cream. Probably a failed at becoming a doctor. Even said bye sarcastically?
May 2022 by p raulia
Very rude. This is my second experience. Pharmacist named Gul thinks she can dictate what she wants, kept me waiting first time by not giving me sumatriptan prescription for more than half an hour and eventually did not give out. Second time called for my daughters prescription and just hung up on me by saying she will return the px to doctor. Trying to contact customer care so that something can be done about her and avoid embarrassment to other people she is serving. Humble request to such people ?if you do not like your job, you should change your profession?
