February 2024 by Jenny Broad
Couldn't find it!?
January 2024 by Evil Queen Of Cake
Stole our money and wouldn't return it
March 2023 by Grant de Jongh
We used their services in the past once before and found them to be ok, but our experience with them in 2022 was frustrating and unprofessional.There is a very uncomfortable vibe about their way of interacting with customers, they constantly screwed up visit times, forgot to bring promised samples, and even got tetchy when asked to follow through on their promises.After waiting for months for a quote, which they repeatedly promised to send but never did, we eventually gave up on them. If you are wanting a stress-free and professional experience I would not recommend this company.
March 2023 by Lisa Maughan
I called in to arrange someone to measure my 2 bed cottage, Gary agreed to follow me back there and then. He was extremely helpful and very friendly. I went back with him to the shop and he helped me select an off cut that would work for the kitchen and a carpet for stairs and one room that would match with what I already had.They understood that I was under a financial and a time restraint and the carpets were fitted at an excellent price, very quickly (about a week) which was exceptionally good considering the kitchen floor needed an awful lot of preparation/drying time before laying Lino.I wouldn?t hesitate to use them again and would highly recommend them.
March 2023 by Elizabeth Mcdermott
Wanted to replace landing and stairs carpet. Measuring service no problems. Tried to order a carpet, store closed when it said it was open on two occasions. No one answered phones. No call back when finally got an answering machine and i left message.Gone elsewhere as a result.
March 2023 by Justine Tranter
I'm writing this review on behalf of my 74 year old mother. Although Gary seems friendly, he has still failed to turn up to do a job that he was supposed to do 9 months ago. He keeps on making appointments but either never turns up or turns up to tell my mother it can't be done that day - a different excuse each time. He never calls when he says he will and my mother has spent days trying to get hold of him. When she does he gives her a new date but again the same thing always happens. Appointments are confirmed and so my Mother moves out all the furniture etc ready, but then he doens't turn up again and she is left to move everything back again. Gary was supposed to do my Mum's floor again yesterday, but turned up to say there were no fitters to do it, and so said he would come today. So far he has given my Mum two different times that he will arrive today, but has missed both times and my Mum is still waiting. Yet again she has had to rearrange her plans to no avail and the saga continues. I don't know how his business stays afloat and I am furious with the way in which he has treated my elderly mother. He has no respect for his clients and has caused a lot of stress and frustration.
December 2022 by Matt
Excellent service and price, carpets and cardine flooring all done perfectly in time for Christmas.Thanks guys
December 2022 by Ian Stafford
Friendly service and just had the right size off cut
October 2022 by Emma Finlay
Gary seems a really nice guy but just bad customer service. Still waiting for a quote for replacement kitchen vinyl - not a particularly big job - 3 weeks on. Have called mobile and shop number of times / left voicemails but no response. Shame.
September 2022 by Adrian Campbell
Arranged a date and time for them to come round and measure up for replacement carpets throughout our house and for a new lounge floor. ?Stretch? called on the day of the appointment to apologise that he could not make it. A new appointment was arranged and Strech ( a very tall gentleman hence the nickname!) arrived. A very personable chap firstly apologising for not making the first appointment and saying because of that he would make sure we were looked after etc.Anyway he proceeded to measure up all of the carpets and we discussed what type of carpet and colour etc. We also discussed changing our lounge flooring. He could not have been more helpful and engaging friendly etc. He advised within a couple of days he would call with a verbal quote and a full written quote would be sent within a week. Off he went and we thought what a nice chap!Anyway thereafter we waited about 10 days and thought it was strange that we had not heard from him. I gave him a call and to my disappointment he was rather offhand on the call and said he had a big job on at a school and would get the quotation out to me that evening and he did not offer an apology.Since that time we have not heard anymore from him which we find strange and somewhat disappointing. Anyway we have moved on and found another local firm who have actually delivered an excellent service!
August 2022 by Dave
WATCH THIS CON-ARTISTGary will take your money and promise you the Earth. And will destroy your dreams leaving you with a mess and financial ruin.Half finished floors for 4 months that he has promised to replace/ repair. The standard of work is appalling, communication is non existent, broken promises that are nothing more than liesAVOID AVOID
March 2022 by Mark Freeman
Absolutely amazing from start to finish great team in the office Adam went above and beyond and the fitters transformed our house we are very pleased so thank you.
March 2022 by Gemma Dartnell
After enquiring into a scotia to match my flooring, I was asked where I had bought my flooring, I assume as it wasn't with this company they didn't want to order it in for me which is fair enough but at least be honest rather than telling me that the product doesn't exist!
December 2021 by Kat H
I visited the warehouse in Hailsham recently and Gary was a great help in showing me the available carpets for my house and talked me through the prices and qualities.He also delivered the carpet to my house personally because I mentioned that I needed it by the weekend. I don't think there would be many businesses that would do that at short notice!It was an absolute pleasure dealing with Gary, Stacey and the rest of the staff who were all extremely helpful and cheerful which helps - especially these days!I can't fault the place and will certainly recommend this carpet retailer to anyone who needs to improve their house with a nice carpet, or laminate.They also do the fitting so it's perfect.
November 2021 by Lindsey Young
Gary, Kyle, Stacey and Pete were really lovely and sorted me out with a quality carpet, fitted speedily and to a very high standard - I think it looks great! Fantastic customer service and much better prices than CarpetRight and the like - would definitely recommend getting a comparison quote from this local business if you are considering new flooring. Top notch teas too!Didn?t think their driving was that bad either...! ?
