March 2024 by Helen Warren
I rang to arrange for a clinician to visit my mother this morning, the staff were very helpful as was Louise, who visited and listened to the difficulties that she was experiencing. I was very impressed and grateful for the help that she received.
January 2024 by The car Doc
Absolute waste of time this surgery. Every time I?ve tried to book either a phone or face to face appointment they don?t have any available. Other day the NHS gets so much stick and I can see why.
November 2023 by Neil Taylor
Just a updateI've had 2 more appointments with this practice since my last review and I can honestly say the doctor, reception and nurse have been amazing.The doctor got me booked in to see the nurse for blood test and the nurse was brilliant also, nice relaxing atmosphere and running on time.Thank you1 star review belowThis is the worst place to seek medical attention in my opinion, yes I'm in the group of SAS because of MH difficulties. They take payment from tax payers but cannot provide the SAS service. Been ringing told someone will ring back but no one does, this has been on numerous occasions in the last 9 days, and today is the final straw, got told a GP will ring today but guess what no one rang again. I've had my phone next to me for last nine days, yes I even taking it to the toilet so I don't miss that important call.I know there is a shortage of GP's but to be treated like this is despicable.If you have too many people on your books then don't accept new patients, this would save a lot of stress on patients and probably less stress on the GP.
October 2023 by Jason Cook
Phoned at 8am this morning to look to book an appointment. Got straight through to the automated booking system. After a few minutes I had an appointment for this morning which was excellent. I then received a call a few minutes later from one of the Nurse practitioners (Coral?) who went through my symptoms very quickly and arranged for antibiotics to be sent to my local chemist this morning, I can collect from 9am.Outstanding service, it means I do not need to attend a face to face appointment and it free's up my time slot for someone else. The new automated system (assume it's new'ish as I havent called up for an appointment for a while) was excellent and the friendliness of the Nurse Practitioner was really appreciated. Thanks!!!
October 2023 by Laura McLellan
I have had two brilliant experiences recently. One with a paediatric Dr who helped my son efficiently and was great and one with a nurse doing a yearly blood check and blood pressure monitor who was lovely and helpful.
October 2023 by lisa verrell
Was number one in que only to be told all appointments have gone for the afternoon. No appointments available to pre book the following morning. Get offered a Wednesday evening appointment this is the second time this has happened will be looking to change doctors
October 2023 by dawn mason
Steer clear. Can never see a dr. They make me feel like a right hypochondriac and dont listen to cocerns. Always battling over meds on repeat. And once youre registered youre stuck with them. Really bad care
August 2023 by Samantha Chung
Very poor treatment from the doctor yesterday and poor treatment for another relative. Receptionists are fine it?s the doctors. How is omeprazole good for someone having genital pain? With a lump. Omeprazole is for gastritis and stomach ulcers. My relative has neither.
August 2023 by Lottie D
Rude receptionist that was condescending and laughing with another member of staff whilst I was talking to her. Ongoing issues can't see doctor and have no interest in patient wellbeing or mental health its all a big joke to staff that work there. Disappointing
June 2023 by Leanne Martin
Extremely rude staff, this surgery is diabolical. You just have to look on the local hailsham pages on Facebook to see there is very few people who are satisfied with the service here! I've lost count of the amount of doctors that have left, and I can't even believe I have to give one star but that will go to Emma the nurse because she is lovely and the only good thing that surgery has to offer! If you are considering joining this surgery I would avoid it like covid/the plague.
June 2023 by Joshua Martin
Receptionists as much stress they may be under, are extremely rude and unhelpful. We understand the demand and its not even the wait that's a problem, it's the pure ignorance and the fact when spoken too they feel they are above you it's so belittling. Changing surgery's due to the receptionists.
March 2023 by JO
This is the only surgery in Hailsham which won't accept paper requests for a repeat prescription! Appalling customer service and a gross exclusion of those who are not digitally confident, are financially constrained and don't have the tech, or are physically unable to use digital equipment. Shame on you.As you can see from their response to my review, diplomacy and customer service are not a strong feature of this surgery. Which demonstrates exactly what family members have told me about this surgery.Let's hope that member of staff felt better after venting their feelings.For everyone else caught up in this mess - Boots the Chemist in Hailsham is being very helpful. Call in and have a talk to the pharmacy staff they are aware of the situation.
January 2023 by Summer Ridley
Just wanted to take the time to leave a review. I?ve had Tonsillitis repeatedly since October. They have got me in multiple times to see a doctor, including a Saturday appointment. I have had tests and a referral. All very well organised.The phones can take a while to answer but being a receptionist myself that is no fault of the practice. They cannot help the number of calls they receive, so cannot be to blame for that.Also had a telephone appointment for an unrelated condition and got the call 10 minutes after the appointment was arranged.5 stars for a wonderful team.
January 2023 by Stew art
Long wait to get through but the woman was kind and helpful when I did. The NHS needs better funding - this is not the fault of staff in individual practices. I would imagine they are working non stop answering calls so all the more impressed with the service when i did get through. When reading these reviews bear in mind the constraints they are under.
January 2023 by Tony Shi?cock
I have been with this surgery for over 10 yrs and have always found them to be kind, helpful and go the extra mile to provide a brilliant service. I have always managed to get appointments including a 7am one this morning due to continued ilness. Brilliant staff working under very stressful times.
