March 2024 by Keith Matthews
Called in yesterday with broken pair of glasses, received excellent service .the young assistant tried to repair but was unable to so swapped my lenses into another frame the same as the ones .These came at half priceJob done in 10 minsGreat shop.. recommend
March 2024 by David Caston
Not a good experience with Hailsham , spec savers .I was sold two sets of glasses and when collected i told the member of staff that my vision was not much better with the glasses. I was asked to try them for a while which I agreed.After about 10 days I complained and the manager Kyle said he would arrange a second appointment with one of their senior opticians in case they got the prescription wrong, About one hour before the appointment I received a call to say that my appointment had to be cancelled as three members of staff were off and that there was no optician available . I said I would come in for a refund . On arriving it was clear that I had not been told the truth as there appeared to be three opticians working and númerous staff in the showroom . The manager did not appear to want to come out of his office and I left with a refund and will have to go an alternative opticiansDowngrading the review to one star,Despite being requested to contact them again in response to my initial review no one had the courtesy in responding !
March 2024 by Caroline Scarbrow
???specsavers hailsham everyone so friendly and helpful at this branch saw rebecca today a truly amazing member of staff ! was so helpful and understanding as i had gone in for a contact lens lesson had some difficulty with putting them in an out rebecca put me at ease and reassured me she was efficient and kind guiding me through my glasses order as well 'everything double checked explained in full great discounts added thankyou rebecca for a great visit at specsavers today???
February 2024 by Eadey101
One of the best experiences I have had with customer service and care. Would recommend the Hailsham store and team to everyone 5*
February 2024 by P
Excellent service. Lovely helpful staff and the optician is very professional.
January 2024 by leigh williams
Poor customer service. I was told they were unable to sell me extra contact lenses due to some of mine being damaged. Never had this issue at the Eastbourne branch.I was told twice they?d call me back to give me an option as they were too busy. Still yet to receive a call 2 days later.
January 2024 by Barbara Hendley
Following cataract operations on each of my eyes I had follow up appointments for each eye. The care I received was excellent and all my questions and concerns were dealt with fully. My new glasses are excellent and all the staff I came into contact with at the Hailsham store were both very professional and friendly.
December 2023 by Lisa Meighan - de Sao Joao
I?ve had exceptional customer service at this branch. From the time my daughter needed glasses and store staff entertained my toddler and made us feel welcome and to my own eye test and choosing frames. The optician was great in helping me understand eye health and the staff were amazing again.There is one lady in particular who was so lovely to my daughters and we will only visit this branch! There was also another lady that did everything to ensure I found my phone after leaving it in store - thank you! There was also another man who gave my daughter glasses to try on just for fun and kept her entertained!Glasses ready within 10 days and exceptional service throughout. Thank you Specsavers. Your staff at this branch are exceptional.
December 2023 by Margaret Hide
I was very happy with my visit recently to Specsavers in Hailsham with a problem with my eyes. They were very thorough with their examination and gave me reassurance.
December 2023 by freddy pankhurst
There was no doubt that those whom I met were enthusiastic, although perhaps not worldly wise in interacting. The person who measured me had fingernails which I would not expect to be displayed on the front line.Because several questions were ambiguous the survey took longer than my visit to the shop.Overall, they "did what it says on the tin"
November 2023 by ejs355
So efficient and polite, was a pleasure all round
October 2023 by George Gaskin
Great customer service and expertise through every stage. Would highly recommend
October 2023 by Nicky Key
Big shout out to Chris from the Hailsham store, whom we sought help from earlier today. He saved the day for us by fixing my son's glasses. It was so refreshing for an establishment to be aware of reasonable adjustments (my son is autistic and has sensory processing problems). I am confident that he will be looked after at his upcoming appointment. Keep up the good work! Would definitely recommend!
October 2023 by Nigel Coomber
Two weeks ago today my wife and I attended the Hailsham East Sussex brnch and ordered two pairs of varifocals, one Grey stinted s/glasses and a pair of grey tinted reacta light glasses for daily use. The person that checked my prescription was first class. However, in hindsight the assistant that took my order was pleasant but more interested on telling us about how he was previously a trained practitioner and used to do eye tests etc. He could talk! As it turned out he failed to place the correct order. Today on collection I afirmed my order and was told the non sunglass were not actually eacta light verifi focals and that they would have to reorder and make additional charge in excess of £50. A weak apology was made but the inconvenience of another two weeks delay could not be guaranteed. I have paid the additional payment as it was not about the money, without question. As a previous retail customer Service manager of many years the least they could have offered was a discount for my added inconvenience. As a result, not once was this even offered! I will not be using the Hailsham branch ever again and will return to my old town of Lewes East Sx, who has amazing customer service and always bent over backwards to ensure customer satisfaction. My big mistake was to use Hailsham thinking it would more convenient since our house move.
October 2023 by Fiona Beer
Friendly, efficient staff. Optician was very competent and explained everything thoroughly.