March 2024 by Anthony Booth
Shocking front desk customer service. They ordered the wrong glasses for me and then when I got a text telling me to come in at my convenience and I did I just got a lot of grief from a blond lady (6th March 10.00 am) who told me off that I had not booked for glasses collection. When I tried to explain my situation she just got cross and ordered me to sit down. Awful. There was no one behind me in the queue so it wasn't as if she was busy. You get the sense that they have too many customers there now and are making routine order mistakes and the front desk staff want there to be fewer customers. Shame as there are some good opticians behind the desk, but at least one of the front of house staff is really letting this whole thing down. I've been a customer there for years and have spent thousands at Specsavers, but they just don't seem really fussed about my business, so I for one will now take it elsewhere.
March 2024 by Katie Hoad-Hitchings
Always good. Friendly staff. This time the effort and detail delivered by Richard and Lizzy was exceptional. They are all incredibly helpful and patient. There's a really good selection of frames. Sometimes it gets busy but they're are plenty of staff so even then you're not waiting long. Thorough eye tests as expected (sarah was delightful) and good customer service. Flat disabled access and they will test in a downstairs room if you need it
February 2024 by Aideen Simpkins
Easy booking online. Excellent customer care. Great options for frames in store.
February 2024 by Felix C
Was meant to get a call back in "10" mins while someone checked my account, never called back this isn't the first time specsavers have done this. Called them but no one picked up twice and after being on hold for ages somebody just picks up the phone and puts it straight back down! Shambles
February 2024 by MITXEL PT
Very friendly, approachable, reliable and professional team working together on a high standards. Very pleased every time I go for my eye tests and spectacles supervision. I bought glasses 4 years ago for just 40 pounds and I am still using them. Well worth branch of Specsavers.
February 2024 by Mark Newman
Very friendly and helpful staff.
February 2024 by Peter Hollett
Have been here for eye tests six or seven years running and every time I?ve had First class service , very professional, polite , friendly and punctual .Faultless experience.
January 2024 by Roland Belgrave
Superb customer service. In an age where it is close to impossible to get any customer service, instead the norm is to go down a rabbit hole of telephone options, it was incredible to receive such a great service here. A young European only to eager to help, above and beyond.
January 2024 by Katherine Lilley
Recently has my appointment with Ulrich. Very professional, very thorough and explained the benefits of varifocals and how to wear them. He also made it clear that I could try them for 100 days and if I didn?t get on with them I could go back to my normal lenses. Excellent service.
January 2024 by Dominic Morgan
The staff are pleasant and friendly, but there is almost always a problem with the lenses or glasses. The latest being that the wrong lenses were ordered, leading to a two week delay. Billing and contact lens administration is very poor, any slight deviation from their process seems to cause significant issues. Opticians are good.
December 2023 by Purplescorpio
Very quick service. Knowledgeable staff and a good choice of specs.
November 2023 by Jonathan Ranger
I've been to Specsavers at George Street Hove for my glasses for many years, and always had excellent service, advice and treatment. Well-trained, pleasant and helpful staff, and some of the best Opticians ? especially Charles Forshaw and Ulrich Wildenmann.
November 2023 by Marcus Bernard
Very efficient service in providing me with new spectacle and also diagnosing an eye infection! Staff are very friendly and helpful! Highly recommended!
October 2023 by Sharron O'Connor
Thank you to all the staff at George St Specsavers. They are all polite and very helpful.Special thanks and gratitude to Lizzy Burton, who's exceeded my expectations with her skills and her customer service care. Truly appreciated. Also, special thanks to Martin Bull, who is always so courteous and friendly... he explains everything so clearly. Lizzy and Martin, the 5 stars are well deserved. Many thanks ?
October 2023 by Nio Zamanian
As always I come back to Specsavers in Hove because of the great customer service and the professional, kind and caring staff. They always take a genuine interest and do their best to help you and I?m happy to travel an hour (as I no longer live in Hove)to get there just for their amazing service. Very friendly staff. Thank you!