January 2024 by Natalie Buitendag
You get seated at a table to decide what you want. One person must go to the bar to place the order and pay. There is no board indicating out of stocks so if you choose something out of stock you have to leave the queue and go back to the table to get a new item.The food was okay but not fantastic
January 2024 by lee Hunter
Went for lunch this afternoon the place was clean and tidy the food was amazing amazing service was good the minute we walk through the door the manager matt was good and welcoming as
December 2023 by hotrodmay85
Took some time for the server to put our order through, had no idea what she was doing,had us waiting for 10 mins just to order the food. We finally sat down and a dessert arrived before any food. Food quality was very poor, I ordered my sons food from the Christmas menu which you'd expect to be at least edible but he was presented with a burnt pizza. How it was allowed to leave the kitchen is beyond me. I ordered the 2 course from the set menu to which is was just a carvery and the food was cold and over cooked. Very disappointing for xmas eve!
December 2023 by justin gant
Staff are nice food is good just a shame that a customer who had already eaten decided to push infront of new customers who hadn't got any food yet to get her seconds although I would of actually said 12ths by the size of her. Said there wasn't fried eggs when she came up for her meal but decided to grab another complete breakfast again lol ?.
December 2023 by Hilary Woodford
Group of 5 -booked weeks in advance for evening Christmas getogether...unfortunately when we arrived for7.15 there was no Christmas Turkey or Christmas burger plus other choices available! Very disappointing. We had to wait a long time for each course and they arrived at different times amongst our party. To be fair the meals we did have weren't too bad but our evening was dampened somewhat. Will probably not visit again
December 2023 by Tina Yeo
Appalling food - steak over cooked for medium and was luke warm along with rest of meal. The vegetarian meal was also only warm not hot, though spices were very hot that plenty of water was needed. It was only eaten as we were extremely hungry. No one checked meal ok and waited 30 mins for dessert, which only got because we went to the bar to chase up the food, and was brought to us when we still had out dirty meal plates on the table. So much for being Chrissmasy there was no music in the food area unlike the bar the bar area. As a Blue Light Card holder I was not advised I could only use it once, so got the discount for main meal but not on the dessert. So food, service and atmosphere total dismal and definitely won't be going back. Place needs updating and service needs improving.
December 2023 by Des Doyle
Breakfast is supposed to be open at 6:30am which would help me staying in the hotel before I go to work but most mornings it is not open or it opens late and there is no food on the buffet for breakfast and because of this most morning I can't wait for breakfast so I am paying for something I cannot use. I stop in Premier inns all over the country and compared to the rest this one is a joke
December 2023 by Lizzie North
We arrived at lunch and took advantage of the 2 for 11.49 mains and desserts were an additional 2.99 per person. The food was good quality - very tasty and efficient service. The staff at the bar and table service was great. Both servers, including Abbie, were friendly and professional. Many thanks to all staff for making the trip enjoyable and delicious.We will return again.Parking: Lots of spaces availableKid-friendliness: Soft play at an extra price. Good spaced out tables for families.Wheelchair accessibility: Easy to navigate for both buggies and wheelchair users.
December 2023 by Paul 1967
Stayed at the premier inn opposite, ate at the Drove Sunday night, starters nachos it looked like all the small broken bits at the bottom of a bag of crisps I counted only 2 unbroken nachos. I also ordered a burger and chips which took a while to arrive, they were ok but I was still waiting for the tomato sauce I asked for after I had finished eating. Monday morning breakfast was mostly cold/warm. Monday nights food and service was better. I would look for an alternative to this place if possible until they get their act together.
December 2023 by Aaron Knell
The food takes an hour but first you've got a 20/30 minute wait for a table and drink.There's one member of staff that still looks happy to help people amongst the river of complaints (Zoe I believe)Feels like there's enough staff so either no one has a clue or no one cares.Mens toilets have been covered in wet toilet tissue, looks horrid and could be cleaned up in 15 minutes so not sure on the other cleaning ?Another plus, after reaching the depths of starvation the food is pretty good.Good luck
December 2023 by D N (DN)
I mean, we all know it's awful right..?Below average food took ages to come outPrice didn't reflect the lack of qualityServer was pretty rude, not just to the customers but also belittling to her colleague (which was friendly)The bonus to the place is that there's a soft play indoors for children...
December 2023 by Colin Vicary
Food, lovely.Service, atrocious.At least 30 minutes from ordering to receiving our meals. And another 30 minutes for dessert!Server was apologetic, but absolutely no sign of remorse from the management.
November 2023 by k7799zzRR 5
My friend and I are staying at the Premier Inn, so we were really looking forward to dinner here.But what a dispointment, had to wait 30 - 40 minutes for our food. When it did come my gammon was burnt. My friend ordered lasagne, she ordered chips for side but had to pay extra for it. Only to have them run out of garlic bread and offer the chips for free.The chip were raw, and only slightly warm, tasted like frozen chips.We were so disappointed we agreed that we won't be going for dinner again
November 2023 by William Alexander
Ordered dinner after waiting to be servedWas told it could be up to an hour , had a beer. While I was waiting starter arrived 15 min later very average food , then had to wait about an hour and a half for main course in the end I cancelled dinner and went to Mc Donald?s , could not believe how people where left standing at the bar , one girl at bar taking orders , and delivering drinks to tables , while another girl would not even acknowledge customers , she was setting up for breakfast service , while people where queuing for dinner orders , tables every where to be cleared , it was like a scene from a carry on film , will not be rushing back for foodVery disappointing
November 2023 by sue limerick
Where do I start.I stopped coming here a year ago because of the previous manageress. She was rude & more. However I heard she had been sacked ( not surprised) & decided to go back in to the Drove as it is close to where I live.I was absolutely disgusted with the Manageress that was there. She kept coming round to the till, clearly getting in the way of the poor young girl trying to serve the long queue that had formed. The young lady had to come away for a minute to visit the bathroom, in the meantime the Manageress just stood there, she never offered to serve anyone, it became clear why when a customer asked her to serve. She replied, "there is only one till working", that particular customer & family walked out. There is now 8 people waiting to be served, the young lady came back and was working to her best ability, how she managed it is beyond me, her manageress was just standing there doing nothing, drinking from a straw & making it very uncomfortable for all. I don't understand why, she, being the manager did not put a sign on the bar apologising for the wait & likewise on the desk where you wait to be seated. Also why stand behind the bar where customers will naturally think you are serving. I watched her, not once did she make any effort to assist or reduce the queue. ok, so she cannot touch the till but she could of helped prepair the drinks, many hands make light work.My heart went out to this young lady, throughout all of this she managed to maintain a lovely smile & great service.I will be writing to Brewers Fayre head office. This lady will lose them a lot of business, her appearance was not great, her facial expressions were miserable, definately not somewhere I would want to work.
