November 2023 by stuart griffiths
Appalling!!! Arrived early on a Sunday for our table, told we weren?t allowed to order a drink because we were 20 minutes early. Also told we couldn?t order from the bar. Not told how to order or see the menu. 50% of the food was sold out but considering it was a 12:30 booking. Service was very very very slow and almost non existent. We have been here an hour and ten minutes and still no food! Told us the steak could only be cooked well done. 3 steaks on the menu, only one option not sold out and they only had one of those which HAD to be well done. We nearly walked out numerous times. The worst restaurant I have visited in years.
November 2023 by Bradley Kemp
Wow what a place great food, great service, great venue. The staff were fantastic. Easy to park so no walking, we had the choice of sitting indoors and then cocktails outside next to heaters with live music. Just a great place to be on a nice evening with friends.
September 2023 by Lady ?Lady J? Jane
We just love the cinema at Sussex Exchange.It?s an intimate cinema experience, approximately 40 seats of which 6 are premium reclining seats (these are the ones we always book).It?s more expensive than mainstream cinema?s but you get what you pay for.It?s almost like being in a cinema room in your own home. Comfortable & relaxing.The air conditioning was set perfectly and the sound quality was amazing.Give it a go, you won?t regret it!
September 2023 by Bobby F
Had a table of 9 booked. Was well presented in the venue and had a nice atmosphere. Sadly that?s the best bit. The drinks order was a shambles. Half came out and then had to chase for the other half ten minutes later. Told they were coming but could see they had just got busy on other tasks. We had 5 different waiters come to the table so no consistency. The air con above us was dripping water on our friends and all over the floor, told three different waiters, nothing was done. Long puddle across the floor which wasn?t mopped up either. Madness.Food was overpriced and not very tasty. Vegan options were a burger and chips or a pepper with some rice in it. Super expensive for what it is. Puddings were missing ice creams and flavours. So much potential but for the price and service it doesn?t justify itself. Visited here about a year or so ago and it didn?t have any vegan options, so some small progress I guess.Vegetarian options: Some options but unless you like spicy foods you are stuck with the old faithful bland vegan burger.
September 2023 by allsalisbury
We booked Sunday lunch for three people. We were told to scan the QR code for the menus and discovered that most of the mains comprised of burgers. Not everyone wants a burger! There was little choice to be honest. Two of our party had burgers, one chicken and one lamb, and I had the salmon. When the food arrived they brought out a vegan burger instead of a lamb one, but we?re apologetic and quite quickly changed it. The chicken burger had a strange taste and did the coleslaw. The salmon came with a salad and new potatoes, though to be honest I couldn?t tell as it looked like they had put everything but the salmon in a blender and poured it onto the plate. The service seemed slow considering they weren?t busy and the staff didn?t seem very with it. It?s a shame as we have had some lovely meals here before but I don?t think we will be going back.
September 2023 by janemZ7798VT
My family and I had an amazing experience at Sussex Exchange for my birthday celebrations. Upon arrival walking in looked spectacular, the atmosphere was great with a DJ playing music. We were seated on 2x round tables that were nicely set up. The waitresses were very attentive and welcoming. One of the waitresses was new- I think her name was Samantha. She did an amazing job with a large number of guests. The cocktails were tasty and very well presented. The food was delicious and nice size portions. The waiters attended to our needs and we're very friendly. They brought out sparklers in a dessert and all sang happy birthday to me. We really enjoyed the experience in the Mia Lounge! It was classy and sophisticated. The ambience was amazing with booths, lights and the DJ was fabulous playing all of our requests. We had such a fun time as a family enjoying our drinks and dancing. At the end the DJ came up to me wishing me a very happy birthday which was a lovely touch to nearing the end of our evening. I want to thank the Sussex Exchange Team for making my birthday a memorable experience.
September 2023 by DeeDee1956
After a ti y glitch to our most recent visit manager Chris was straight on the phone to make sure I was aware he had dealt with . This is amazing customer care and I felt appreciated as a Customer. So thank you Chris for the chat.
September 2023 by Jeneika B
We came for a pre-booked birthday party and had all our meals pre booked and it was booked for weeks. First of all we were sat in 2 small round tables in the furthest part of the bar with no music or vibe which was weird as it was pre booked well in advance to be accommodating we decided to change table there was no cutlery prepared at all. We eventually changed table to the part of the restaurant that was playing music and sat on a table that was again unprepared. The staff didn?t seem to know what was going on which again isn?t what I had expected given the reputation of The Sussex Exchange. We were sat down and asked what we would like to drink but there was no menu to choose from nobody explained about QR codes it was all a massive fumble and we were in the establishment for over 50 mins before we got our first drink. Further more to this we pre-ordered our food then after confirmation the starters didn?t come out until an hour and a half after arrival. So pre ordering seemed pointless. We didn?t have a main meal until way after our 2hr time slot and drinks were so slow we had a bottle of Prosecco a bottle of wine and most of the guests had 1 or 2 drinks over 3 and a half hours which is not only poor for your business but as guests it wasn?t great. The manager is cocky and the staff looked like they would rather be else where. The food was ok but we had dry chicken and steak was way over cooked. The main point of us travelling to The Sussex Exchange was for the whole experience when booking with you I was told that every guest who booked a main meal had automatic entry to the ?Mia Lounge? the lounge wasn?t open there was no DJ as we were told on the phone and the venue clearly wasn?t busy enough to even be open really. This was on a Friday night. I know we weren?t the only guest disappointed by the fact we had travelled for an hour to eat food we could have had locally and cheaper. We came to the sussex exchange for an experience and were left disappointed. I have emailed the venue and had no correspondence at all.
September 2023 by PICKINPICKLEDPEPPERS
Cinema review: We didn't get to see the end of Barbie due to a fire alarm. We were not offered a refund. When we wrote a letter of complaint, the manager called to say the end of the film didn't matter. We wrote a follow up complaint and received no response. Apparently they restarted the film but having waited at least 10 minutes listening to the alarm, we left when the fire brigade turned up. We did not see a member of staff other than the cleaner who said he didn't know what was going on.
September 2023 by Kykk88
Such a little gem.m we didn?t expect it to be so nice. Proper chilled classy beach club vibes. Lovely decor. The cocktails were great the food was lush and the staff couldn?t be be more polite and helpful Parisa served us and helped up with everything we needed. We will definitely come again and would defintely reccomend
September 2023 by gbeck2604
We had the lovely Sam looking after us for the evening. She was amazing - she went above and beyond for us and made our evening. She was so friendly and really helpful and we could even have a giggle with her. She continued to check in on us during the night and is an asset to the team! We will definitely be returning and hope Sam is there to greet us again!
September 2023 by Laurenne R
DISAPPOINTMENT ? flies and wasps everywhere. after visiting today for the 2nd time, we wont ever be returning. If sarcastic management and cold, cheap food is your thing this is the place for you! After waiting for 50 minutes for our main in a near empty restaurant we were presented with cold roasts and to our surprise what looked like a small pre frozen brand Yorkshire pudding! After feeling hungry still we ordered puddings of which we took one taste of and left. The chocolate fudge pudding is awful, cheap and 100% laughable at its £7.75 price. We explained to the server that the puddings are awful and to please take it off the bill. Management were rude and sarcastic when we explained the food quality and asked us if it was so bad then why not say when we were checked upon ?? no one asked or checked on us. Wasps and flys were all over the restaurant inside bothering the tables, landing on us and the food. Dead on the floor with other tables of young girls crying at the wasps landing on them. The exchange's answer was to place a candle on the table!!!!!! My last advice would also be to serve drinks in clean glasses, I'm not sure how such a venue who pride themselves on the decor can have it so wrong when it comes to the substance.
September 2023 by K6710CXheathert
What a lovely evening we had, it was my daughters 40th birthday and there were 16 of us. The staff were absolutely amazing and made the evening very special. The food was delicious, cocktails ? out of this world then dancing and more cocktails downstairs. We had such a good time, the bar ran out of tequila rose. Well done to all Lisa?s friends for trying to drink the bar dry ???
September 2023 by Naipaul IBM
This is a high end restaurant but unfortunately most of their main items were sold out due to huge demand the day before and no deliveries on a Sunday.The service was excellent, even though they had a fraction of the menu items. They were very polite and courteous.I found that their prices were very high but their patrons seemed to expect it.Their menus were online and accessed via a QR code on the table, which had current item availability.They have a beautiful patio area that guests use to take selfies and view the sunset ?
August 2023 by Alana t
WOW, what a amazing place , I visited here with my friends for a meal for a special birthday and can not express enough on how our whole experience from the minute we arrived to the minute we left was so on point ! The staff are so friendly and very accommodating, we even had the pleasure of meeting the General Manager (Chris) who made us feel so welcome and made sure that not only us that was being looked after , but all the other guests within the restaurant. Absolute credit to Chris and all the staff. Highly recommend this venue the staff, food, atmosphere and the interior is amazing . THANK YOU SUSSEX EXCHANGE FOR MAKING MY VISIT AND BIRTHDAY THE BEST . Already booked again for next month so see you all soon!
