March 2024 by halil aydin
i am using west st. leonards paharmacy for a long time as adiabetic person sue the owner is allways very helpfull never had any problem with them .
November 2023 by Mandy Raven
I?m concerned for this pharmacy. Over the past year I?ve had issues every 2 months when trying to collect my repeat prescription & sadly, haven?t always been met with a helpful response from the lady who runs it. I believe they need more staff as the lady appears over worked & stressed. I?ve been both polite & patient, really I have. This time I tried engage in a conversation with the pharmacist as I?d checked with my doctors prior that my prescription had already been released & available to collect. This was contradicted by the pharmacist leaving me without my required medication. Both chemist & doctors can?t be correct. The NHS app tells me my prescription is available??? this pharmacy tells me it isn?t?.. with attitude. I write this review in the hope this business does indeed see it, read it & accept something within their system & interactions with customers needs to change for the better immediately. I fear their more vulnerable & timid ?customers? won?t raise their concerns or issues sadly. I too ran a small business for over 12 years so I recognise the signs of an exhausted owner??. I?ll now choose to go elsewhere
June 2023 by Nick Templeton
Asked if I could have some over the counter medicine, pharmacist told me she didn't believe I had the condition. Accused me of mocking her? Very odd. Avoid. Purchased online no problem.
February 2023 by Kate
Id give no stars if I could.Do not go to this chemist, Sue is rude, slow, argumentative, screeching at me as I dared ask if my prescription was ready. Her husband is equally as miserable and rude. She shut the chemist at 3 pm as she had a strop and refused to give help to anyone who came to the door saying shes was unwell and not giving advice. Absolutely disgusting behaviour from a so-called professional!
February 2023 by Dan Cameron
Sorry to hear people have had bad experience. Mine was very pleasant, the lady helped spot an error with the amount prescribed by the doctor.
October 2022 by Kerrie Stevens
If I could give a 0 star I would. This has got to be the worst pharmacy I've ever used. Not once was my prescription ready when I went to collect it, once she couldn't find it, and once she put somebody else's details on my tablets. They are never open when they say. And far from polite. I would not recommend at all.
August 2022 by Robert Collins
Never open when it says they are, staff are rude, bring back the medical centre pharmacy for prescriptions
February 2022 by Ian Fry
Dated pharmacy but convenient all the same. Staff got confused with the code provided for the lateral flow collection.
January 2022 by louise hutchinson
Having used this pharmacy to collect prescriptions for an elderly relative for some time, I have found the lady Pharmacist short tempered and rude on more than one occasion. She is easily stressed and becomes snappy and when you respond she accuses the customer of the very behaviour she is exhibiting. Caring professionally for many clients and using a variety of pharmacies over the years I have never come across such unprofessionalism and will have the medication redirected.
November 2021 by sam howard
Been ripped off by the lady who runs this place.... She owes me money for work that I have done... Do not trust her... I will be taking court action against her.... DO NOT TRUST HER...
July 2021 by Jade Angell
Would give zero stars if I could absolutely disgusting attitude towards customers, extremely rude..went to pick up prescription for my partner that had, been sent there by doctors told me I was wrong and they wasn't due for two weeks looked down her nose at me like im a druggy! Felt very embarrassed in front of my children and other customers not pleased at all never again AVOID!!!!!(BTW his tablets were there she didn't even look on the shelf)
July 2021 by Lord Brett McLean
West St. Leonard's Pharmacy is manned by knowledgeable, helpful, caring, informative and happy staff.The Pharmacist herself has a fantastic knowledge base which has resulted in not having to make GP appointments.Always helpful and very kind.An incredible community asset located opposite TK Maxx.A
July 2021 by Sue Hunt
I have use this pharmacy since moving into the area. They have always been extremely helpful especially when I needed I lots of support a couple of years ago. The owner and her team are always friendly and ready to help.
May 2021 by PeterS-1950
Totally excellent pharmacy....superb knowledgeable staff..well stocked and efficient....own delivery service...been using for 5 years and never been let down.....my thanks to go all the staff .....have no hesitation in recommending.
March 2021 by Patrick Egan
"FABULOUS PHARMACY"My family and I have used this pharmacy for the last 6 years. The service first and foremost is clinically professional and the knowledge and practice of the owner/pharmacist and long serving staff is exemplary. We have come to know the owner as Sou who is good humoured patient, caring and has demonstrated a high level of competence, despite the challenges of numerous Doctors surgery mergers locally and of course more recently the Covid pandemic. I have witnessed Sou dealing empathetically and patiently with what appeared to me to be rude ignorant and intolerant customers of the pharmacy, her professionalism was unwavering. Sou and under her guidance her staff provide an essential and " Fabulous Pharmacy Service" to the local community and she is discerning of a recommendation for an 'MBE' Many thanks in advance for their continued valued service.
