January 2024 by George Mason
This review is on behalf of my mother who was a customer on 21/12/2023. There are two receptionists at ASDA OPTICIANS EASTGATE BASILDON. Whilst I did not get either one of their names, on both occasions where I entered the store they both had such an extremely poor attitude and made out as if they didn't want to be working there. Personally, they made me feel completely unwelcome and spoke with complete rudeness and lack of professionalism.Due to their incompetency, their mistakes led me to receiving another customer's treatment, which in turn caused me a lack of vision for the remainder of the day.When having to collect my glasses, in all I felt personally let down with the service. Despite being charged £219 initially for my glasses, I feel as if I have received a well-below experience. Owing to the poor customer service from both receptionists and lack of professionalism, I personally will never utilise Asdas opticians again.
November 2023 by Floyd
I got my last prescription from here, but had some other glasses that needed to be repaired, as the arm was loose and also wanted them to put my new prescription lenses in an this pair of glasses. I took them down there to be looked at and one of the women was so rude to me, she said in a very loud voice look LOVELY take the glasses back to where you got them, like I was an idiot.. but was so patronising, rude and so dismissive. I was so embarrassed as there were a few people in the shop. I will not be using this opticians again. Really made me feel small for no reason what so ever!!
August 2023 by Mo Waked (Moxie)
Eye test done here and contact lenses supply too! Great team! Thank you!
July 2023 by Google user
Eye test done here and contact lenses supply too! Great team! Thank you!
April 2022 by J Roy
We went for an eye test for my daughter she is 5 years old.The whole team was very patient with her especially the manager and Mary expect the Man who was inside the room not sure if he was the Optometrist..He didn?t even greet her or us with a hello nor engaged in friendly conversation at the very beginning.Later on she was not keeping her head still to get the scan done properly he got impatient and was a bit rude.Clearly need to have better communication and people skills .I would like to make a complaint further .Please if I can get the details where to escalate about this
February 2022 by Exel Clive
Nice staff ,Covid protection in place, good prices
November 2020 by tony atherton
I would like to thank the staff at basildon ASDA optitions today. They were able to swap my lenses into a new frame after my old frame broke. They went the extra mile to help me. I can't thank them enough for all their help. Highly appreciated.
September 2019 by Gillian Harding
Excellent service. I had a problem with the prescription I'd got from another optician and they were very patient and helpful with advice. When I'd got the prescription sorted out the service was really good with careful measurement of my eyes for the varifocals and advice on the shape and style of glasses that would suit me and my complex prescription. Added to the fact that the price is sooooo reasonable ( a fifth of what I'd pay at my original opticians) then a good service all round. Special mention of Jean who was brilliant!
September 2019 by Karen oldfield
Absolutely useless rude first of all cancell my appointment then denied they had phoned me with the next appointment and wasted my time going there will never use them again hopeless admin donâ??t deserve one star
October 2018 by Lily Frey
Consistently great service, friendly staff, very helpful. Went in two years ago with migraines and they did every test they could to ensure that my eyes were not the cause. I'd recommend them to anyone.
November 2017 by Saffron Freya
Consistently great service, friendly staff, very helpful. Went in two years ago with migraines and they did every test they could to ensure that my eyes were not the cause. I'd recommend them to anyone.
August 2017 by Miss Sxvxge
Rude staff , while i was waiting for my eyetest some lady asked the worker to make her glasses tighter and the worker came to another worker and said she wants its tighter I can't be bothered to do it so she gave back the glasses to the customer and left her aloneð???
