December 2023 by James Laudat
It's was all so much good.
December 2023 by Carlos Florez
Awful customer service, I bought a kitchen water tap, their own brand GoodHome and their staff in the Basildon store refused to change it saying that the tap have 1 year guarantee when on their website said 10 years. Then I called customer service and I was shocked to hear the lady from their own customer service saying that they were even refusing to helping her and she would escalate the matter?. What a joke this company is ??
December 2023 by Dave Wills
Why on Google do they say you open at 7am and after getting up at 6am to arrive at store to find out you don't open to 8am to say I am annoyed is a under statement, b&q get it altered
October 2023 by Stevo H
Make sure you check your bill. These chrome towel rings were priced at £8 and went through the till at £17. The label on the price tag actually said "chrome towel ring". When I questioned the anomaly, they said it was a different bar code, no apology or anything, very poor customer service from manager. So make sure you check prices before presenting your card. Strange how the errors are always in their favour and not the customers ?
October 2023 by Gemma Castle
There were three members of staff in particular who made my absolute day! I was a little overwhelmed and they were patient, very helpful with loading my car for me and did everything with a smile and kindness. Staff really do make such a difference when shopping alone and a little unsure!
September 2023 by James Prichard (jayprich)
B&Q is very convenient to have locally. Neither specialised builders merchants nor general superstores stock all of this stuff. Quite a bit of it is low-end plastic though, so pick and choose and think about the planet before you buy.
September 2023 by Spartan & Family
Always have what you need. You can also order for collection
August 2023 by Emma Doman
This store never has what we need in stock apparently it's a smaller store. Opens at 8am on Saturday rather then the advertised 7am.
August 2023 by Billy Taylor
Went to B&Q to have some MDF wood cut for a panelling job, Zac was very quick and helpful and did an excellent job!
July 2023 by Mike Wadsworth
Bearing in mind there's Homebase, Wickes & B&Q, B&Q are way overpriced on everything, would rather order on Amazon. B&Q Basildon only ever have 1 till open with 6 or 7 staff always standing around yacking?? If you're cutting back on staff the prices should be lower!
July 2023 by Susan Wright
Great for your decorating wallpaper paints even the kitchen units etc
July 2023 by Andrew Price
Great place got everything you need for the job
June 2023 by Damo
Staff were really friendly and helpful, the layout is a bit weird
June 2023 by Lee Bradford
Awful place.No customer toilet and even worse customer service. So rude!
June 2023 by David Kingaby
Pretty much a vanilla experience for a B&Q but lifted by a pretty good customer service experience from a guy stacking shelves who had an enyclopaedic knowledge of where everything we were looking for was.
