October 2023 by Stephen Lange
Greeted by Rachel - she was friendly, professional and knowledgable on all the products. Established my needs through asking relevant questions and allowed me to make the decision without being pushy. An enjoyable shopping experience.
October 2023 by Thando Moyo
Everyone was helpful, if unsure they refer you to the person who might know better. I had a lovely experience
September 2023 by Leanne Goessen
Easy ordering, they were able to take my order and wait for a delivery date once I had a contract exchange date on the property. The mattress was delivered in the slot suggested. A phone call within 20 mins of it being delivered. In and out within 5 mins.
September 2023 by Maria Lovell
Dealt in a professional, polite and friendly manner by all staff members. Particularly stuff member Demi, who answered all my questions with patience and a professional manner. Will definitely recommend.
September 2023 by Jo Forrest
Great experience thank you. The sales person at Basildon was great and the delivery team too. Very helpful a great experience. Very happy.
August 2023 by Martin Potter
Great product from a genuinely caring team of staff . Delivered exactly during the time frame given.
August 2023 by Lisa Bradley
On time. Friendly and delivered with care. Will use again and would recommend.the lady in the shop who sold me the bed also helpful and patient.
August 2023 by Nicola Bridger
Demi is an amazing salesperson. Demi was friendly, helpful and very knowledgable. Demi went over and above on her day off to go into store to make sure our order was processed. What an asset she is! Thank you Demi
July 2023 by Barbara Galea
Great showroom! Good selection of beds and mattresses, friendly and helpful staff! My order was placed quickly and a very good delivery date was given! 10/10
May 2023 by Gill Jay
I purchased three beds from Bensons, one in store and two online. I was very impressed with the customer service I received from George at the Mayflower store. Both with the initial in-store purchase and with the further assistance I needed.I had an issue with one of the online purchased beds which required a replacement part. I called customer services a few times and then decided to go to the Mayflower store to see if they could help.George was extremely helpful and was able to rectify my issue immediately. George knows his products well and he is an asset to the company. I would recommend this store and George for purchases
April 2023 by Pauline Glanville
I received first class service from George at the Mayflower, Basildon store. He was helpful, knowledgeable and went out of his way to make sure I was satisfied with the bed purchased which was for my elderly mum and needed urgently. I honestly can?t thank him enough for the amazing service received. First class customer service .
April 2023 by Tom Lamming
Wrong mattress delivered and disgusting lack of responsibility taken. I'm now waiting 5 weeks for replacement and told to lump it.
February 2023 by KLE 29 (MJ Rocco)
I ordered 2 mattresses; 1 a double and 1 a single. I opened the double and all was perfect. I then opened the single and as i put it on the bed, a section of the mattress was soaked. I couldnt understand how so. When i inspected the packaging it came in, there had already been a tear/cut in yhe packaging that someone had sealed back up with lots of sellotape??To pay out such a large amount of money, this was a huge disappointment. We cant use the mattress until it has aired until dry. Upon smelling the mattresses wet patch it smells like its been cleaned as there is a greyish patch on the mattress. I dont know why this has been delivered wet as nobody has divulged any information. Im wondering if they thought it would have dried before arrival.Such a disappointment, and i do expect this to be looked into.
February 2023 by Julie Neville
Benson offered a wide variety of mattresses in terms of style, firmness and cost. The staff were all friendly and knowledgeable about their products and were not pushy sales people, which would have put me off. A pleasant visit and happy with my purchases.
February 2023 by Emma
Helen was extremely helpful and knowledgeable, loved the pro bed to help us decide which mattress type to get! I would recommend going to Basildon benson for beds to anyone.
