November 2023 by Andy Tuting
Manish is ,without doubt, the best optometrist I have been to. He is very thorough and answers every question/query very efficiently and more importantly easily understandable.I always feel my eyes are being looked after properly. Thank you
October 2023 by Michael Yates
Excellent service at this branch, Nick was extreamly healpful as were all the staff. The 3d scan test is a good idea and for me worth the extra £25. Was talked through all the results by Nick who knew his stuff really well.
October 2023 by Tony Thomas
I've been going to boots opticians for many years, always been happy with service will continue going there, they have modern test equipment and I feel I get a proper health check as well as sight check
October 2023 by G Kip
Great friendly helpful service, (not conned into buying glasses as previously experienced at other opticians)
August 2023 by George King
Very nice people. Very helpful. Glasses don't fit properly. Will not be going back anytime soon.
July 2023 by Pona Abdyli
Great service provided by everyone. One of the employees, Chloe, was especially helpful.
June 2023 by lynn lambart
I would definitely recommend Boots Opticians, The Optician Manish was very thorough and Pam was very helpful in helping me sort out my new glasses.
September 2022 by Patricia Barnard
If I could give NO stars I would. After booking my appointment on line I turned up 20 minutes early for my appointment only to be told I was to late. I Then produced my phone which showed my appointment and also a reminder of this appointment this showed I was 20 minutes early. I had also received a reminder phone call with the time of my appointment and was told to expect an hour and a half for my appointment so I could choose glasses. When I showed these to the Optical assistant I was told that these appointment times were for the END of my appointment not the start .I have never in my life heard of someone receiving an appointment for the END not the beginning of an appointment. Madness..what a Joke
February 2022 by Steve
Can never get through to the optician's. Options menu just takes you around in a circle as no-one ever answers the phone.
October 2021 by Simon Smith
Awful people to get hold of. I have wasted over 20 minutes trying to get hold of them today . They then complain people don't tell them when they cannot keep an appointment
June 2021 by m c
My glasses broke after 10 months I took them back to boots they replaced the broken arm for freeThanks very muchJason Roberts
February 2021 by Bas Boy RC
I had my first eye test in Boots today and have to say my best ever. The optician was very thorough and easy to follow instructions. Then the staff sorting out my new glasses very friendly and so helpful. Nothing was too much for them. I would recommend them, great service.
February 2018 by Bobbie Lee Rogers
Absolutely awful service! Customer service is very poor!
Waited far too long to get my glasses after I had paid for them and they had messed up my prescription.
Can never speak to anyone on the phone.
Rude and arrogant staff.
Definitely would not recommend, never going back.
January 2018 by Maria Kimberley
Shocking. Paid £400 for my glasses, picked them up, prescription was incorrect, was not told when my 'new' glasses were returned. I had to contact the store. To make an appointment to collect my glasses I was on hold for 45 minutes, the phone continually ringing, I rang the main boots number and was greeted by the most rude person, saying they must be busy.. for 45 minutes?? On a Friday at 5pm. So I can't collect my glasses as I need an appointment to do, can't make an appointment as no one is picking up the phone. I WILL NEVER RETURN. terrible service and customer service is non existent
May 2016 by Delicious Webdesign
Great Service, happy with the glasses and contact lenses. the staff at the branch in Basildon are always first rate