December 2023 by James
My 84 year old grandmother went into your store with her 2017 Samsung which is on an over priced SIM deal with far more data than she has ever needed. She asked about possibly reducing her bill or about changing to another provider because she shouldn't be paying as much as she is for her minimal use. They LIED to her saying she cannot upgrade until April (5 months from now), and if she did leave now to find it cheaper elsewhere the new provider "would steal the money on her account". She was so confused. When she came to visit she told me about it, I sent a text to 65075 to get her PAC and it said it would cost £2.78 to leave today.Absolutely shameful that your sales staff would lie to an elderly lady like that. We will never use EE again and I will be sure to tell everyone I know about how your staff behave towards the elderly and how they will say anything to take advantage of them.I am also making an official complaint to trading standards and Ofcom.
December 2023 by Peter Gray
Really friendly and helpful, gave great advice to my wife regarding her contract
November 2023 by John Young
A Lady called Sarah was an absolute dream last week, brilliant. And just had a conversation with a young man called Mitchell, equally intent on providing a good service. I was told to go to this Basildon shop for this reason, and my friend was right, brilliant staff.No hesitation in recommending this place. If you've got a problem, visit these people!
October 2023 by VIC CASTLE
Always get good service here...they are determined to sort out any issues you may have. Only criticism....never enough staff on Sundays.
October 2023 by Tom Garvey
The young man was very quick with setting up my new phone top mark's.
September 2023 by Terry Slack
Nice shop and helpful staff.
August 2023 by John Bates
Always get great service here. Helpful and friendly
June 2023 by Michael Mulvey
Very helpful,went to upgrade my 21+ to 23 ultra, took a little bit longer than I would of liked,but got there,also got a 10" tablet ,for more or less the same total of previous contract,good deals out there ,if you've got time,excellent service !
May 2023 by Malcolm Pepper
Been a customer for 18 yearsPhone is still guaranteedWouldn't fix a small problemJust waiting for the contract to expire
April 2023 by Mark Cole
Went in today for update in phone,was absolutely dreading it,but Ellie,what a star,made everything go smoothly, happy with the phones and deal,but ultimately, thank you Ellie..star is,transfeverything, made the whole thing painlessly
April 2023 by Mike Moore
Thankfully, no Kevin Bacon here
December 2022 by Jim huxtable
Went in store with an issue with my phone young lady called Gemma was more than helpful and solved the issue. More than happy so think I will be sticking with EE and especially this store and Gemma if I have a need for a new phone
December 2022 by Peter Sedge
Great store. Friendly and knowledgeable staff. Although it was busy, a member of staff acknowledged my arrival and asked me to take a seat. The member of staff who served me was a trainee and was pleasant and had already got a good knowledge of the business.
October 2022 by Graham Jenkin
Ace service simple the best better than all the rest
Very good service ?
