January 2024 by Mr Biscuit gamer
Disgusting service, currently been back 8 times for a prescription owed, staff are worse then useless and it?s now smothered in heroin addicts!!
January 2024 by Johan Can Egmond
I would strongly advise anybody thinking of using the pharmacy to stay well clear for the last few months. We?ve had issues with our medicines in the fact that when you go to collect her prescription you ever get the wrong medicines or you only get part order which thing makes you have to return to line up for another half an hour Only to find out that the medicines are still out of stock yesterday I went back to collect the other half of my wife?s medicine which was still owing. They managed to give me the wrong medicines. Once again. When I went back to query is they try to insist that it was my fault That made me then go back home to collect the medicines that my wife had already collected on Tuesday And then also tried to tell me it was our fault when it quit nearly stated on the prescription from the doctor there should?ve been six boxes of medicines two of each yet they managed to give me three boxes of one and the others were wrong as well. Raj was not available at the time after I made one of his members of staff ring him bearing in mind I?ve been there from 5.15 and it?s now 7.30in the evening offered to give me the difference in the medicine but wanted to charge me £6 for medicine which they had managed to mess upBear in mind Thyroxine is a free of charge medicine and my wife and I are both exempt due to being over 60 years old Myself and dealing with terminal cancer and the stress of that I did not need. I rang him back this morning to try and resolve the problem and all he could basically say to me. He has not got the time to talk to me so therefore I would strongly recommend no one goes near a shop because it is basically organised chaos When you lineup to collect your prescriptions all you do is have people complaining about the service and I can?t honestly say I?ve seen one member of staff in there longer than three months that tells you something ??
January 2024 by Nicola Stevens
I have never waited less than 15 minutes at this pharmacy, I don't know whether they are short staffed but the pharmacist never has any urgency. People arriving after me being served before me. I have just waited 35 minutes for my prescription, to then be told they aren't in stock until tomorrow without an apology!! Strongly advise getting your prescriptions sent elsewhere!
October 2023 by Niki Kaur
Absolutely awful pharmacy. You are always left waiting forever. There is never any urgency. Then you never have the stock and of you do recieve the medication its wrong. I thought finally got it right one to find that the amoxicillin box was handed to me without being made. I was given jus the powder in the bottle. Its their responsibility to mix the water in correctly. I would not even give one star. Everytime you call the phone is never Answered when it rings, other times you cannot even get through as soon as you dial the message plays telling you their mailbox is full. Worst pharmacy I have ever experienced!!! I have worked in one myself and it is not this difficult. If they find it hard to cope may need other staff who are able to manage better rather than making the public suffer instead.
September 2023 by Rick Cunningham
Long wait 47 minutes and friends of the staff just jump the que .It's frustrating how some people just get sorted before yourself just because you know the staff a que should be a que, then had to go back items missing, not a professional outfit
August 2023 by Inderjit Lider
Absolute disgrace .. employ pharmacists to work in busy conditions with people waiting in line for over 25 minutes yet the owners still reluctant to pay the pharmacists who work on the premises
August 2023 by denise bardwell
You?ll be lucky if you get any meds, let alone the right meds. Absolute chaos. Poor processes. Disorganised. Pharmacist was actually very rude to me during a stressful situation, blaming me for not being able to get the tablets! I mean, really?! I then worked with a member of his staff (having refused to deal with him again) for medication owed and I thank her sincerely. Now the whole terrible ordeal is over and done with, I?d never go back and do not recommend it unless you want to wait an hour or come back and wait again. Or try someone else?s meds. Total shambles. Should be reported to some sort of ombudsman imo.
July 2023 by Lewis Blaney
I feel slightly qualified to comment having had 8 years experience in Pharmacy having experienced both larger and smaller companies but this is a shockingly run pharmacy that has overwhelmed itself, it?s clear that those on the counter are tired and frustrated and I don?t blame them as they are having to be the face of the pandemonium. Desperately in need of new management.
June 2023 by Emma Day
Pharmacy visits are never a happy time, however all the team at great Berry are fab. The pharmacist is outstanding!!!! Always happy to help has saved me multiple times when the doctors have made an error. All the staff are always happy to help. This particular Pharmacy gets a lot of hate, but most of the people that are putting that out there have moved from other local Pharmacy's meaning that this places is taking on more than there ever thought. So yes sometimes the wait times a little longer but 99% of the time they get what you need as quickly as is possible . They are all amazing 100000000% recommend to any one
June 2023 by A E
Came in to collect a prescription. Was told it would be ready in an hour. Returned over 4 hours later, still informed a few waiting before me. Coming up to a long weekend and are delayed travelling. Pharmacy full of complaining patients. This is not the first time.
June 2023 by 1112DEN
Pharmacy in general is good. But never answer the phone. Over 60 times i tried calling today just to be met with same message. This voice box is full
April 2023 by Danya-Jo Parfitt
This pharmacy has a wide range of items stocked. The pharmacist is very knowledgeable. Because of this it is a very busy place to collect your scripts. I don?t mind waiting. Would have to wait anywhere else anyway.
April 2023 by Jmz_x89
Very good and very helpful and politeStaff are knowledgeable and friendly, they make time for you
March 2023 by Martin Grennan
Very poor customer service skills and long waiting times
March 2023 by Howard Jackson
I have always found the staff pleasant and heloful.The pharmacist is so knowledgeable and very helpful. It can be busy at times.
