January 2024 by Lisa Stenning
I was so impressed with the service at Halfords. The staff were friendly, they weren?t patronising on my lack of knowledge. I would recommend.
January 2024 by Sam Sam
Excellent service. Very welcomingHad my car checked despite the rains.
January 2024 by Carla Doherty
Young man there today was amazing, put to much oil in my car and he come and saved the day, I didn't get his name bless him but he was amazing, and the Staff are sooooo helpful, thankyou everyone working today ?
January 2024 by NoName
Was stopped by a member of staff and had my back searched while leaving the store, "it's ok, we are searching everybody's bags" she said as she handed my bag back to me. What a coincidence, I am leaving negative reviews for every shop today
January 2024 by Shasharna Finney
Got my first car today, needed new brake and indicator lights. Kelly and Jamie did an amazing job, made me feel good about the service they provided and ensured everything was set for me to drive away again.Thank you again!
January 2024 by ALAN WALKER
Had to have a light bulb replaced on my Skoda Fabia: Simple enough task for any average motorist but light cluster is totally inaccessible: Mechanic Kaine spent a good half hour struggling to do the job - He just did not give up in spite of me saying he ought to.Well Kaine did the job for which I am eternally grateful. Thank you Kaine and Thank you Halfords. Customer Service at it's very best
January 2024 by Darren
Purchased a new front number plate online from the Basildon store and also paid an extra £8.00 for fitting. Whilst the number plate is fine, the fitting was appalling. The original plate was stuck on with adhesive strips and had fallen off whilst driving so I asked the young inexperienced fitter for it to be screwed on. I was told she wasn't allowed to screw it on if the original wasn't screwed on so it would have to be stuck back on. She left the original bits of tape on the bumper which were hanging off and then used a wet wipe to smear the dirt all over the area. I questioned this and was told that the new sticky pads were extremely tacky and would stick just fine. Still wet and dirty, she placed the new number plate into position and it immediately fell off. I suggested that the old strips were removed from the bumper and that it was wiped down and dried off with some tissue. She came back with tissue, wiped the area down and partly removed some of the old tape. Most of the new tape on the back of the new plate had now already lost its tackiness so she added little bits here and there and pushed it back on. Drove home and the plate is hanging off again! Disgusting service. Will never use Halfords again.
December 2023 by Jenny Godfrey
Fantastic service at Halfords Basildon, The lady who helped me was brilliant , nothing was to much trouble and she really knew her stuff and was so helpful , I had to ask her name so I can give her a mention , her name is Kelly , honestly a credit to your business.
December 2023 by Tayla Ratty
Great service from Calum. Had a couple bulb changes and a full check. Was very quick and efficient. Thank you
December 2023 by Danielle Isted
I went in today just to get an oil check and they go above and beyond! I had a lady called Kelly who done a full check on everything for me, she was so lovely and was explaining everything she was doing and advising what would need doing if needed. Highly recommend, really friendly staff all so helpful!
December 2023 by Jim Carrington
Purchased a bike for my son as a Christmas present and was advised I would be contacted to confirm it was built and ready. Due to travel commitments I confirmed that this would be ready by a certain date and I would be contacted. Absolutely no contact and when I contacted customer service they were exceptionally unhelpful and just typed scripted replies
December 2023 by Farhad Ln
I came here to day to buy phone holder, I asked Kelly she was nice and friendly ? and so much helpful, she helped me a lot I appreciate ? merry Christmas in advance
December 2023 by Scott Saunders
Click & Collect pointless. Order online and get told by email & text that you will be notified your item is ready in an hour. 5 days later I go into store to ask if there is a problem with my order, to be told the system doesn?t work and I just needed to turn up!! Three stars given as the product is decent not the service.
December 2023 by Tim Pembroke
First class service from the Halfords team in Basildon. Carl replaced my battery and did a wider check on my car. He was excellent and very engaging.
December 2023 by Paul Davis
I received excellent, speedy and polite service. Keeley was very accommodating and hard-working, I was impressed by my overall experience. Thank you
