December 2023 by Annie Moore
My sister and I visited the branch today to advise of our father?s death. We experienced the most wonderfully helpful and compassionate service from Emma who made the whole business straightforward and trouble-free. Thanks so much Emma
October 2023 by James McCoombs
I cannot speak to highly of all the staff at this branch. I have little experience of banking online and Emma,Kayleigh,anelia and all the other staff have helped me switch and set up new savings account online.They are all a credit to Nationwide
July 2023 by Howard Harper
Genuinely impressed with the level of customer service I received in branch. Ann was a delight and super helpful, A+
July 2023 by christine commons
Very happy n helpfull staff
June 2023 by dave blackburn
Excellent bank always helpfull
June 2023 by Andy
Very disappointed today with this branch today. I have power of attorney over my mums account issued by the courts which Nationwide at Basildon have on file I called first with my request to withdraw an amount of money. Was invited into the branch and needed two forms of ID. On arrival showed my ID and the amount that was needed for building work on mums bathroom. The cashier checked with a supervisor and was refused the money stating they wanted an invoice first. Never knew that Nationwide could over rule a court who issued a power of attorney.Was told it?s to prevent scams.I have never been so embarrassed in all my life. I?m ex forces and retired Police so have tuff skin and it would never normally bother me but it was not in an office it was at the main counter.Thinking of closing mums account. Totally disgusted with nationwide.
November 2022 by Troy Jordan
I don?t normally do this especially in this format. Aimee T showed me exceptional customer service and empathy. This happened when I called to discuss an ATM issue I had abroad. Aimee resolved the issue from start to finish. Kept me regularly updated periodically and then called me to notify that it had been resolved. This is the first time I have had such comprehensive service with a bank. Normally I have felt like a number or would hear back via text or email.Thank you Aimee for giving me such great service honestly best service I have received in my life.NBS7710488 - case reference
October 2022 by Lucian BURGHIU
If you working definitely you can?t find this branch open ? their program it?s useless 10 - 16.30 ? not even one day finishing late ? and thinks like deposit a check ONLY at the branch can be done ? thinking seriously to move on other place ?
July 2022 by phil langstone
Great service as always from the helpful staff at Basildon
July 2022 by Kayleigh Waters
I receive such great service with a smile when visiting. Cant recommend the basildon branch enough to my friends and family. Nothing is ever too much trouble. 10/10 from me!
May 2022 by Debbie Hewitt
I recently visited this branch - spoke to a friendly lady - Ann- the branch seems very professional but also approachableI have visited before when they were supporting by fund raising a charity nice to see this - well done ?
April 2022 by EJ
Whenever I frequent this branch the team are nothing more than helpful and smiley. They are always up for a laugh and do so in a fun but professional manner. I?ve banked with many companies but Basildon Nationwide really go above and beyond to make sure they keep us all happy and our money safe.
April 2022 by Jordan Harvey
Very friendly branch always makes me feel welcome. Staff go above and beyond to help me with every query
April 2022 by ANDY LEE
Thank you to April ( Deputy branch manager) for resolving a complaint I hadand being so helpful and understanding.
February 2022 by Giovanni Rossato
A somewhat esoteric experience at this Nationwide branch. Zoned out tellers without name badges delivering monotone service. Another branch ripe for closure.
