September 2023 by Deborah Roberts
Assistant was helpful, polite and knowledgeable. Pleasant experience thank you x
August 2023 by Alex Alex
So basically I bought ring for my wife for 300£ it was to big then in couple days I come back to change in different size , we been told that new ring with new size will be in 1 day delivery it was Saturday so lady said by Monday we will get it.Today it?s Wednesday we still didn?t get anything , it?s 17:00 I try to call to store 9 times I have no response , I don?t know what all this staff it?s doing in the store.
July 2023 by Daniel Henshaw
How many times do I have to give my personal details for the points club? When j complained I got told phone customer service. It was your store that was incompetent. I spent a lot of money and they can't get an email correctly and then I get a rude server. Terrible customer service. Very rude. I will not be returning. Ever. What happened to the customer being right..
June 2023 by Cathy West
Really helpful young lady answered my query beautifully.I'm a newcomer to the world of Pandora,And I'm hoping to increase my charms on my bracelet.
May 2023 by Teresa Blackeby
The stuff are very nice I bought my granddaughter a nice love heart ring,she was very happy
March 2023 by Karen
My first piece of Pandora an eternity ring the lady who served us was very helpful and didn't mind me taking ages even though the shop was busy so a very good shopping experienceThanks
March 2023 by Marcy Keeley
Sales girl was lovely I suffer from anxiety and she put me at ease after a fairly long wait
March 2023 by Janet Jones
Lovely friendly staff, great selection.
February 2023 by Steven Piper
I thought the Southend branch were rude but it seems to be a ongoing trend in each branch
January 2023 by Lesley Ryan
Very busy but they have a good system of serving in there, you queue and when it's your turn the friendly and helpful assistant escorts you round the shop. It saves confusion as who to serve next. It was efficient and effective.
December 2022 by Joe starling
Just purchased multiple gift cards from Pandora in BasildonQueues were organised on arrival of store after being greeted, may of taken a little longer than wanted however given the Christmas period, acceptable.Got served by a lady named Evie who was pleasant. Nice easy transaction with a good looking store!
December 2022 by Megan Coxall
What can I say went in to Basildon Pandora today and was served by the amazing Charlie/ Charley and she was super helpful! great service with a smile!! We was worried when we?d walked round looking and couldn?t see what we came for in the shop but she went out of her way to find what we was looking for for a present! and found it was the last one in the shop and then on top of that was Black Friday so was a bonus as saved 30% on our purchase and even showed me the most beautiful charm and within a second I wanted it and she has made my mums Xmas for herThankyou Charlie/Charley x Thankyou Pandora :)
December 2022 by colin jarrett
Well layed out store. Great process for queuing customers. I was seen very quickly and received the items I wanted.The colleague who served me was polite and curtious. In one word she was awesome. Thank you
December 2022 by Kerry Thomas
Popped into the store on Sunday 4th December 2022 so my son could purchase a bracelet and charms for his sister for Christmas the young girl who served us was lovely and very helpful she went through everything as what we purchased was on offer amd helped us pick the perfect 3 charms we will definitely be back to buy more...(can not remember the girls name)
October 2022 by Pat Lovell
Bought what I wanted and helped by a very nice, helpful assistant
