January 2024 by Hannah Leonard
The rudest staff and awful customer service. We went in to get some dog food which it said they had in stock on the website. When we couldn?t find it we asked at the till and the lady just said they didn?t have any. I asked her to check and she just ignored me and rang up the total cost. I asked again and she said ?if it?s not on the shelf there won?t be any.? I again asked her to check and she very reluctantly rang the bell. A nice guy came over and checked and shock, there was some! No apology from the cashier as we paid for our £100+ purchases. As we were walking out another lady came over apologising that her dog had done a wee and she just looked at her and pointed at the spray and blue roll and said ?you?ll have to clean it up?. Can?t believe the lack of customer service and frankly rude staff!
December 2023 by David Langstone
Well stocked shop with friendly and helpful staff.
December 2023 by SKYLINEPOWER
I only used to come here because consultation was only £25,it?s doubled now to £50 so it?s time to find a different vet for me
December 2023 by Clair X
Customer service is bit hit and miss depending on staff, pitsea store alot better.
December 2023 by Patricia Coyle
Always have what we need. The cat says thanks!
December 2023 by Simon Phillips
Please don?t take your dog here! I was warned before hand, but as I go to the vet there I thought I would give them a try.To say they actually seem anti dog would be an understatement! We have a Pom. Appreciate that are maybe difficult dog to groom (or so I?m told).The female manager really should have just turned us away.Instead, decided to speak down to my partner, before then handing out pom back looking worse than when he went it! All we got was ?couldn?t do this, couldn?t do that, he wouldn?t sit still?The attitude from the manager was awful! The groom was awful!Avoid avoid avoid
December 2023 by Dave Schlaich
Very rude and patronising staff. Left a label with the discount price on so when i went to the till she tried making me look like a fool. The till person couldn?t be bothered to look but we showed the label and said well that was from last week, it was Thursday ?. No apologies just made it sound like we left it there. She was well this is an expensive brand very snarky like I?ve never brought it before. Won?t be returning.
November 2023 by Edith Voyce
I thought they were very helpful
November 2023 by Abbie Marie
Doesn't always have in the items needed but a great store with lovely and very helpful staff
October 2023 by Rob Riley
Helpful, friendly staff and very well laid out.Easy to find everything and good selection of the 1-2-grow plants I was seeking for my fish tank.
August 2023 by Toby is tired
Sydney and Brennan (hopefully spelling these names correctly) are beyond helpful and very knowledgeable about small animal care. Highly recommend them both, lovely people!
August 2023 by Ella Atkinson
Whenever I go here for live food they're either out of stock or all the live food is dead in the box. The shop is nice and clean however
August 2023 by Graham R-J
Popped in for bits for our first cat after a less than successful attempt at another store. Impressed with the range, stock availability and pricing, but most of all with the service. The staff were incredibly helpful. Will definitely go back when we need our next bits.
August 2023 by Jeremy Cook
Located in a retail park so plenty of parking. Level of care is generally excellent although the charges are a bit steep. Basic first consultation is £49, it was £32 18 months ago.
July 2023 by Kevin Barnes
Good place to shop for pets
