December 2023 by dave pratt
Pitsea shop4.15pm Thursday 28th DecemberAbsolutely blond haired young lady so so helpfulA credit to pizza hut ans well as the staff behind .catered and gave me exactly what we wanted !!¡!!!Thank you so much
December 2023 by Ross Sinclair
Staff were very friendly and food was
December 2023 by Zoe
Was a pleasure to speak to Russell on the phone about my order who made sure it was exactly right before hanging up, food was hot and delivered on time but a lovely delivery driver, honestly can?t complain! Will definitely be coming
December 2023 by Nick Bailey
We ordered our food at 19.27hrs with an eta of 20.00 to 20.10 hrs. I called to chase delivery up at 20.30 hrs and was told by a female (Chloe the manager ) that food was out for delivery and was due anytime then. At 20.40 I called the store yet again and a male said it was out for delivery with deliveroo ! I was angry because I said I never ordered through deliveroo and his attitude was just as if he couldn?t care less. I said this wasn?t good enough as I hadn?t ordered through deliveroo!!! I asked to speak to the Manager and I heard him call the manager Chloe to come to the phone because in his words that I heard him say to her ? this guy wants to talk to you as he?s not happy blah blah blah ? ?. Upon Chloe the manager coming to the phone , immediately I told her I had heard the guy saying blah blah blah about me in the background and her answer to me was because the guy said I was getting ?shirty? ? I explained to her the reason I wasn?t happy is because I?d ordered the food over an hour before and still not arrived. Her attitude as a manager was absolutely disgusting and she said that they had farmed it out to deliveroo to deliver to me but upon asking her if she had the drivers number she said she had no way of contacting him. On top of this upon saying to her that I was reporting the store and her to Pizza Hut , and that I knew her name she lied that that wasn?t her name and that she refused to give me it, BUT I know it was Chloe because I?d heard her assistant addressing her as Chloe. I put the phone down on her after telling her I was going big time to customer services, then the food arrived , PIZZAS were cold and chicken sides were cold and NO DIPS arrived as ordered. Food was cold as it had been out so long for delivery so I want a refund of this order due to all the above that I?ve mentioned. Her attitude and her assistant attitude were disgraceful , I await response from PIZZA HUT and in the meantime I will be putting a review on Google and social media .
December 2023 by Tracy Hurlow
Spoke to a young lad Russell very helpful, food delivered on time nice and hot nice food nice polite delivery driver. Nothing to complain about. Will recommend to friends and
December 2023 by Susan Bedford
I thought customer service was spot on always ask for Russell and how and what you want on your pizza is why l come
October 2023 by Sinez DNB
Rung up to order; I spoke to Russell, amd what an absolute legend he is. Explained that my missus is fussy and don?t like green peppers on the pizza even tho they sell them mixed colours, he went that extra step to remove for me, pleasure dealing with him, lovely bloke ??
October 2023 by Luna
First time ordering from Pizza Hut in years. What a disappointment. Nothing like it used to be. Ordered 2 margheritas, it couldn?t have been simpler. Hard base and burnt topping.
October 2023 by Terry Fisher
Awesome pizza and service at the counter. Will definitely be returning.
October 2023 by Lee Brown
Food amazing, staff were friendly and helpful to my dietary
October 2023 by Michelle Brown
Food was fantastic thank you to the team and to Russell who was very
October 2023 by Charley Elvin
Staff where amazing food was the best thanks
September 2023 by Ama Sakyi-Gyinae
Amazing experience ordering my pizza here. Staff are super friendly and my little boy got an ice-cream. Will defo be coming back here again. Thank you Russel.
September 2023 by Gary Coveney
Order a supreme pizza with extra pepperoni, triple cheese, and chilli,Got the cheese and chilli, but limited amount of pepperoni and all the additional ingredients that comes with a supreme.So I basically got a pepperoni pizza with limited pepperoni.So paid for additional toppings, but got numerous toppings removed????Obviously can?t read the order phoned Staff unhelpful.Dominoes going forward.Pitsea branch Basildon
September 2023 by wayne shaw
Absolutely great service, food is always hot, on time for delivery, can not fault this branch.
