March 2024 by Kevin Jacob
Always have great service
September 2023 by Stephen Nuding
Friendly and efficient service. Staff are always extremely professional, helpful and willing to assist even when busy. Nothing is too much trouble. Would highly recommend.
February 2023 by Sues Firths
I was advised by the pharmacist in Noak bridge that I needed Chloramphenical eye ointment for my infected stye and as they were out of stock, suggested I ring round to find some.I called Shadforths in Billericay high street ,spoke to a very pleasant pharmacist , explained what I was advised and she told me they had some in stock and she would put it aside for me.My daughter drove me to Billericay and I found the pharmacy .I spoke to an older woman ,( a general sales assistant) who Went on to say I can't use this on an infected stye. I explained that the pharmacist I had spoken to half an hour before recommended it and that I trust what he said.This sales woman got quite defensive and would not sell it to me.A queue was building behind me, I felt so embarrassed and didn't want to get into an argument. Since when have general sales assistants had more knowledge than a pharmacist??Meanwhile if this person wishes to Google if Chloramphenical eye ointment can be used on infected styles... She will see that you CAN!!.I was not only in pain and suffering but was humiliated. I will never set foot in there In response to your reply.Firstly , the male pharmacist did not examine my eye, he stood next to the sales assistant whilst she continued repeating how the product I had been recommended by the Noak bridge pharmacist was not for an infected stye and just kept refusing to sell it to me, despite me phoning ahead, explaining to the helpful young woman in the pharmacy ,exactly what had been recomended and what it was for.The helpful lady in the pharmacy then reserved it for me .On arrival ,I even spoke to this same helpful lady, who comented how painful my eye looked and she confirmed that she had placed it unfer the counter with my name on. That's when the sales assist jumped in!Secondly, after leaving your chemist , deflated and in agony just wanting something to soothe my eye , I attended my appointment at the opticians( Vision express ) , initially doubting if they could give me something to help .To my delight , the incredibly professional optician there took photos of my eye , shared them with my permission on a WhatsApp group chat made up of other opticians and eye doctors . Guess what the advice was....to use Chloramphenical in and around my eye for 5 days !!
December 2022 by Bigrigsradio
Friendly staff seating area, parking, good service lots on display
August 2022 by Peter Evans
Since the change over the chemist has gone down hill.It is just so slow now prescription are never ready even after a week .Going to change pharmacy
March 2022 by Gemma D
Went in to get my husband a wrist support as he had sprained it. Brought a medium however was to small. Took it back straight away but would not change. Said couldn?t be returned as it had been used and package opened (which was already opened when purchased) Not great service from the pharmacist maybe next time when selling £16.99 support it should be made clear these can not be returned.
February 2022 by Customer nomore
One member of staff there is absolutely awful, taciturn and should not be working with the public. I have been going to the shop for more then 30 years but will never set foot in there again after a recent experience where I was treated like stuff that you get on your shoe, a truly awful person, she knows who she is and so do her colleagues. People, should be afforded a little dignity, this person took mine away. 5 Stars for being truly awful.
October 2021 by Simon Hanks
Firstly I would like to say the staff the best and most helpful I?ve known.Some time ago I was told I was banned from all stores for life for a crime I didn?t commit and was never convicted of.Shadforth continue to do all my prescriptions and receive payment for but I?m not allowed to collect them myself.I was diagnosed with prostate cancer in 2019 and when I?ve needed medication quickly Jose and team have been fantastic.I did write to head office to see if they would consider lifting the ban as I still have a good relationship with staff from outside the shop .The situation seems unesasarry please could I have an explanation with regards Simon Hanks
May 2021 by Nicola Allen
Great friendly staff always there for advice
March 2021 by Dan Purdy
My wife has just been made to feel like dirt in this pharmacy, she was looked up and down and repeatedly questioned about her maternity exemption for prescription payment. She was mearly trying to get a prescription she is entitled to and needed and was treated with such contempt.I am horrified my wife has been made to feel this way. AVOID THIS PHARMACY
September 2020 by Mick Keary
May I have this opportunity to thank all the staff, excellent service and they always walk that extra mile to help you in this difficult times "true hero's"
April 2020 by GaryS-2605
Rang to ask if my prescription was in, told yes as I didn't want to leave home and queue unnecessarily in these times of Covid 19. Went into the chemist later that day to be told that the order had never been received and that 'maybe I called the wrong chemist earlier'. I checked the number and I had called the correct shop, clearly the person I spoke to could not be bothered to actually check if my prescription was in and basically fobbed me off, leaving me then to travel outside and take an unnecessary health risk.
December 2019 by Neville Partridge
The service at Shadforth's is second to none, the staff are always pleasant and helpful. Highly recommend them.
January 2018 by Fiona Potter
The staff, particularly the pharmacist, are superb and always willing to answer any health related questions. Also great range of unusual gift ideas.
January 2018 by Rikesh Mistry
Shadforth Pharmacy staff are so lovely, and they greet you on arrival and always ask if they can help assist you. The service is outstanding, and waiting times for prescriptions are around 10-15 minutes.
