March 2024 by rosemary mclean
My daughter ordered a garden solar windmill for me on the 17th march, was told it had only been dispatched a week later, so much for for 3/5 days delivery service. Still haven't received it !
March 2024 by Ryan
Absolutely shocking service, ordered an item for 3-5 days delivery. Couldn?t track item I was told it?s on its way. 2 weeks later called again and had to re- order it?s now been 3 weeks and I can track it and it?s with courier but still not received it. Customer services was no help and just said sorry nothing we can do. Wouldn?t use again.
March 2024 by Mariusz Ziomek
The place to go if you look for something standing out / unusual.Helpful personnel, good service.
March 2024 by Suzanne Pitts-Hughes
Always been very pleased with my orders, quality of products and deliveries from Coopers Stortford . Been using them for a number of years now and never had a problem.
March 2024 by Lisa Read
WARNING ?? After the wrong item was sent to my elderly mother in law I Googled their telephone number to sort out their error. They only advertise a premium rate number on the internet costing me just under £10 to resolve their error. I felt this cost was unfair because if the correct item had been sent in the first place I wouldn't have needed to make the call. I requested a full refund of the call also providing a copy of my phone bill to which they refused to refund in full, only offering me a total of 0.77p rounded up to £2.50. They stated they do not refund my phone provider charges because they advertise the lower rate telephone number on the back of the despatch note. Shocking online customer service!I would like to request their offer of £2.50 compensation be donated to charity (perhaps Age UK) and they reply to this feedback with an official charity donation receipt.
March 2024 by Shuyel Bari
A well stocked shop giving useful ideas for the home & garden.
February 2024 by Zoe Marshall
Ordered a new mat when the order arrived it was the wrong product, so I phoned Customer Services to arrange collection, which went without an issue. The representative also ordered the correct mat and I received it in 3 days.
February 2024 by Jacqueline Savill
Had a small problem with my delivered item. This was dealt with quickly and efficiently. Very impressed! Will definitely order from them again
February 2024 by David Martin
Great place for on line shoppingHave been with them for a few years now.
January 2024 by Louise Louise
I order a radiator shelf and I was not disappointed. It was really easy to assemble, and it looks great!
January 2024 by Hazel Johnson
Very helpful staff.
January 2024 by Catherine Gillett
I had to contact customer service, they quickly resolved my problem
January 2024 by Tina Kettleborough
Lots to choose from. Loved the Christmas catalogue. Delivery within 5 days, easy returns
December 2023 by aliza Scotts
Ordered Wind-Up Solar Radio on the Phone .Monday-Arrived in 4dys .Friendly .Efficient ,Svce.Handy Product.
December 2023 by pickles mad
I purchased a water boiler and within a couple of months it stopped working, they sent another and that stopped working a year after getting it, I contacted Coopers again and they said send it back we will refund it as we have not got any in stock, great I thought I can get something else to replace it, I sent it back, they have told me they have refunded it back to my PayPal account but they have Not. PayPal confirmed it has not been refunded also and still awaiting a full refund a couple of months down the line, £80 is a lot of money.So if you want to purchase electrical products that stop working and basically have your money taken and lied to about it being refunded when it's not go ahead and waste your money or go somewhere where they actually follow the laws about customers statutory rights.
