March 2024 by Oladipupo Sobaki
It?s a very nice areaGreat atmosphereGreat parkingFew minutes drive to Stanstead Airport
October 2023 by Russell Mallen
Only went for an afternoon tea, it was my wife's birthday, it was arranged by my daughter and son in law, the staff were brilliant, made a nice fuss of my wife , andthe afternoon tea was spot on , a very pleasant way to spend an afternoon
August 2023 by carlrayner80
The worst place I have ever booked, we didn?t stay. Both outside toilets that were blocked and over flowing with toilet paper and poo, water on the tent floor around electric cables, they would not answer their phone or answer the door. With 3 young children it was not acceptable and we had to book another hotel. Luckily we could afford this, I feel sorry for any families that would have to stay there with no alternative. Refusing to refund despite pictures detailing the issues which included mouldy food in the outside kitchen and bedrooms.
July 2023 by Zlate Ionut
For what u kicked me off? stupid peoplee all the stuff who s leave there consumes allot of drug s they keep maroco people there and deall drugs!
February 2023 by Cogan13
I received a £170 parking fine charge due to the hotel not logging my car registration on arrival. When i took this up with the hotel I just got fobbed off & they did absolutely nothing about it. Disgrace of a hotel and zero customer service
January 2023 by Roberto V
Nice enough rooms and hotel, but the noise from the planes is quite high, it made my bed tremble! If you?re hoping for a good night sleep, forget itReally close to the airport though, very convenient
January 2023 by O Mc
POOR! I have been staying here for years and it has really gone downhill. The reception staff are so rude, and the rooms are not up to standard. I have been trying to book a room on the phone, they will not pick up the phone, but they emailed to say they are busy. They then blocked my email address and phone number. I will take my business elsewhere. Rude staff, please avoid. The planes will also keep you awake.
January 2023 by Paul Francis
A traditional,country hotel set in three sites. The reception service was excellent. Now homes are being built close to this hotel, and it sits on the main flight ?? path to Stansted Airport. My solo room was small but adequate.
January 2023 by Prue Butterworth
This was my second hotel.The first was a few months, we thought the service was great, we have an ok meal and reasonably priced drinks at bar. However, in the morning we discovered that contrary to what we had discussed the night before no taxi had been ordered to get us to the airport. And the staff on duty, did nothing to help our predicament.Oh my visit last week they had gone down from there, the dining room was actually closed which we were not informed at apparently the honus was on us to notice a message to that effect on the counter.Furthermore, the man on the check-in was rude, unhelpful and inefficient.The gentlemen before me had booked via booking.com, he had evidence to that effect, but the hotel has not been notified. Not an uncommon occurrence, as it has happened to me before. What was uncommon was the way the hotel man handled it. The gentleman in question ended up looking away clearly in embarrassment because of how loud and rude the hotel man was being ... Only to have the aggressor in shouting at him, look at me! look at me! I have got a camera on you!And yet the man in question had done absolutely nothing wrong.According to the man it was entirely this man's fault for booking via booking.com, he should have booked directly with the hotel!
January 2023 by Ivo Andonov (Zerocookies)
Room was alright, but the clerk told us they?ll charge us an extra £25 just to verify our bank account before we pay. Instead of that he charged us the whole stay and the £25 on top. We were told that we?ll get the money back but it has been a couple of days now and they have not picked up their phones. Tried both phones to no avail. I feel like we got scammed.
January 2023 by jem emirali
Receptionist was incredibly rude. We booked 2 rooms with 4 single beds and when we got there they had 2 rooms with 2 double beds. We explained that we needed 4 singles and that was what was also on the booking but he told us he didnt have any and there was nothing he could do. When we complained about this given we had booked and paid in advance, he said "what do you want me to do about it, book another room". We ended up having to pay another £150 for a third room and when we asked for a discount given their error he said "youre obviously not from the south east, these are the prices around here".Awful service and if we were late to an event, we would left and found somewhere else
November 2022 by Gary Watts
1 Flight path directly overhead.2 No bar facilities, which according to other reviews has been the situation for some time now, and needs be disclosed at time of booking.3 Despite the stay being prepaid, a £25 card pre-authorisaton was demanded "in case the room was smashed up" as if £25 would cover this, and it took 7 days for this charge on the card to be cancelled.Think twice about staying here.
November 2022 by Matty_Hilt_707
Been told all bookings at the he hotel have been cancelled to make way for non paying guests at the expense of the tax payer. Utter Disgrace that your hotel have accepted this, pure greed on the hotels behalf. Don't stay here and give this hotel your custom, there are plenty of B&B around the area that would be happy to take a paying customer. Talk with wallet or purse folks and do not stay here in future or any hotels from the Surya Hotels group. once these people get hit in the wallet then they might see the error of their ways.
October 2022 by classaad
Booked a room for an overseas visitor on 04/10/22. Called us at 1pm the day before to say the whole hotel had been booked out by someone else and that we could not have the room. ABSOLUTELY DISGRACEFUL treatment. We normally book this Hotel and this is a joke. Now cannot get another room elsewhere. I understand the need for business in todays market but to cancel the day before is a disgrace.
October 2022 by Marylou00000
!!!CANCELLED BOOKING AT THE LAST MINUTE claiming that they overbooked, despite confirming the booking many days prior!!!! Left me with no accommodation. Booked through Booking.com who were beyond useless and will never use again. Deceitful and a total disgrace. Do not use!
