February 2024 by stobart stig
Very helpful staff, thank you Morgan. Great selection of vehicles
February 2024 by Grant L Payne
Lots of Cars and all at affordable prices and staff are helpful
February 2024 by Amish Parmar
Hopeless aftercare after I purchased my car. Service team were scarily incompetent with the most basic of things. They are STILL sending me marketing material after I have requested at least 3 times in the past 2 years to stop contacting me. An embarrassment to the "prestige" that is supposed to come with having a Merc.
February 2024 by Brad Todd
Very disinterested. Spent 15 mins looking at cars and not one person working there looked up from their laptops.
January 2024 by Richard Heath
My Engine Management Unit light came on day just days before Christmas on 23rd December (a Saturday). I called, expecting no-one to be there but Jo was the duty service manager and she took charge very efficiently and professionally. Code Read Diagnosis (£150!) booked for day after Boxing Day while I waited. NOx sensor failed - health check also identified Front Discs & Pads needed plus Front Suspension links and Torsion Bars. Booked in early after New Year with collection and delivery back service - all seamless and little or no hassle with Jo overseeing every step. However, total bill close to £1500 so not exactly a frugal Christmas but if you run a Merc you don?t expect it to be cheap - you pay for what you get. All three items came up at the same time on my 8 year old CLS Shooting Brake so unavoidable and the first real work it has ever needed after 100k miles. Thankfully it?s on a service contract so the next service, in a few weeks time should effectively be free having had all the extra work done now. One suggestion though - £150 for a code read feels a bit like daylight robbery - why not use it as an incentive to get the work done at your dealership by offering a saving offset against the work quoted for all, or at least some, of it (£100 say?). That way you are guaranteed to get the work rather than having the code read done with you and the customer taking it somewhere else to get the actual work done. Code reads for any car at my local garage are £28! You can even buy a genuine Mercedes Code Reader for yourself on an online market place for under £100, both of which makes the £150 fee seem overly steep. Just a thought. Jo already has the service on her radar so will follow the same drill once again. See you then!
January 2024 by Vladimir Oliveira
Great people and good service well done ?
December 2023 by Fivos Averkiou
After stubbornly staying with another Mercedes dealer for over 10 years, I took the opportunity to take my E-Class to Mercedes-Benz Bishop Stortford, after a good friend recommended them.All I can say is I wish I had taken my car to this dealer years ago! What a breath of fresh air it was, from my initial greeting at the reception to the excellent customer service from the Service Department. I can't fault this dealer one bit, and it will now be my dealer of choice.Thanks again to all the staff I met, and for reminding me great customer service is still a exists!Edit: I actually said to the Service Manager I don't normally write reviews and thanked him and his staff personally. But here we are!
December 2023 by TheJcc1996
I rarely leave reviews but thought I should make this an exception. The service manager (I think he said Ian?) has gone above and beyond every time I have visited.I?ve previously used other garages for bits but my custom has now been won going forward.
November 2023 by Matt Stott
Sadly not a good experience here with the dealership or Mercedes UK as a whole.I purchased a new C 300e in May. In August, after less than 3 months and 4,000 miles. The car broke down.Once the dealership got it recovered, they were unable to get the part to fix it. While I did have a courtesy car, I was left in limbo for weeks chasing non existent updates.After waiting for 30 days, and in accordance with the Consumer Rights Act, I requested a refund for the vehicle as a reasonable time had passed in order for them to repair it.Trying to get hold of any senior management was a real struggle. When you could get hold of them, they would promise to follow up, but very rarely would they get back in touch. The car was finally repaired after nearly 40 days, the dealership rang me to say they would not respect my right to reject the vehicle and they would be offering no form of compensation what so ever. The would not put anything in writing to me and said their hands were tied as it was Mercedes UK who made the decision.I have written and called Mercedes UK a number of times, but they have never followed up. So you are left stuck between the dealership and the manufacture with no one taking any responsibility.Since getting the car back, it has had to go back again for a faulty sensor.Beware. The reliability of these cars does seem to be highly questionable. And when it does go wrong you are left stuck waiting for parts, and dealership management team who just fob you off and a manufacture that will not respond to your complaint.PS ? before you offer the stock response to contact your marketing email, you have all my details and I am still waiting for your Transaction Manager to call me.PPS ? The recovery truck driver told me he is picking up broken down Mercedes and BMWs on a very regular basis. Audi was the manufacture he saw lest issues with if you are thinking of where you next purchase should be.
November 2023 by David Andrews
Had terrible problems getting my car repaired at another Mercedes dealer which was there totaling approximately 10 weeks and still wasn?t repaired.Went to the Bishop stortford branch and they found the fault with my car straight away.Charlie And Dennys in the service department were brilliant.Excellent service100 % Recommend
October 2023 by IPP Building Specialists
Superb service department,Extremely helpful, it is definitel worth the drive up from Loughton
September 2023 by Joe
Very helpful people, and I would like to express my sincere thanks to the services department, especially Jack. The flap that covers the fuel cap on my SUV failed to open at a petrol station on our way home to London. The nearest Mercedes dealer was at Bishops Stortford. After informing them of my problem and was assured that they would help on short notice, we drove there and was on reserve fuel by the time we arrived. They sorted the problem in no time and replaced the faulty part, a broken actuator. We were on our way in about an hour from arrival, all done under Mercedes warranty. Everyone was so helpful and welcoming. We were offered coffee and refreshments while waiting. I can not wish for a more helpful and efficient dealership.
September 2023 by gagandeep singh
Excellent service and extremely professional. Took my C Class for service and the work was delivered with in time frame on a very competitive price. Well done service team at Bishops Strotford.
August 2023 by Darran Bennett
Charlie in the service team what a superstar you are!!Helped me out massively with a quick turnaround on my V-Class repair.Can?t thank you enough!!First class five stars ??
July 2023 by Slippery Simon
Bought a Mercedes GLB from here last week. The salesman Joe was excellent. The first phone call, the trade in, the day we collected our new car, the aftercare via email. It was all painless and excellent. A pleasure to be a customer.
