February 2024 by Pe Mon
A very warm and pittoresque litle place. The staff is super friendly and warm. For the price you pay it?s very reasonable.
October 2023 by Tereza Chocholou?ová
Even after double reassuring and confirming our messages and agreeing when we would arrive (which was different from the reservation), the owner cleverly robbed us of money because when we arrived our room was occupied.We were actually only supposed to stay here one night. On our next message the owner replied that she wasn't interested and that it wasn't her problem. So we slept outside on benches. At 4 a.m., as agreed, they went to our room after the previous guests to get some sleep, and in the morning they had a very interesting conversation with the owner. She flaunted the false booking and after the news denied any agreement we had made and didn't even offer us a refund.After we posted a pretty simple and ordinary review with our opinions, she threatened us with the police for breaking in and stealing the keys. She advised us to delete the bad review (we were given an access code - we didn't break in, and as for the keys, that's very questionable due to the owner's cunning.I'm not a very demanding person, but sleeping outside in the winter isn't quite worth the price we paid. I haven't experienced such an unprofessional approach in a long time. The owner made sure we didn't get our money back and deleted all the messages on the booking that we sent to each other where the receipts of our agreement and all the confirmations are.Therefore I don't recommend it.
October 2023 by gavolio
Avoid - dirty - no recommended. The place is very close to the airport and has independent checking-in system. If the code doesn?t work in the electronic pad than a key is provided. The room given was dirty. The cleanliness of the place was shocking. Unfortunately turning up at the lodge at 9 pm leaves very little room to find somewhere else to stay particularly when you have a flight to catch few hours later. A genuinely thought sleeping in the airport?s floor was going to be better. Shower was mouldy and dirty. The bathroom door never been wiped. The faded room carpet was possibly vacuumed lightly. And the uncomfortable bed made me itchy all night. I decided to sleep dressed up and shower before leaving. The kettle did not work properly. The room was tiny and you can hear people clearly chatting above.
July 2023 by G2569PQgraceg
Awful customer service. We didn?t end up staying here as we had a family emergency come up. When calling to discuss options on changing dates or cancelling, the owner was condescending and laughing during the conversation. She refused to let me speak and kept telling me only booking.com could help when I had been directed by booking.com to contact the property. I have never felt more uncomfortable in my life and the call ended with the owner hanging up on me. Very upset by this interaction.
July 2023 by 996ellag
Stayed for one night and will not be returning. Worst customer service I have ever come across, the owner was unaccomodating for all matters and the rooms themselves were unclean and not as pictured. Would highly recommend you dont stay here.
July 2023 by Markéta K.
Beautiful place in the quiet "village" of Elsenham. Clean rooms, well-equipped kitchen and affordability. Another advantage is the proximity to Stansted Airport and the train station, which will take you to central London within an hour. In Elsenham, you can see Daisy Mays farm, among other things, but also walks in the local parks are pleasant. Don't forget to go to Fish and Chips or Tesco Express in Esenham. If you meet the lady owner, Candy, don't forget to have a few words with her, she is very nice, happy to give you advice and ask if everything is okay. Great satisfaction for me and I can warmly recommend it.
June 2023 by Getaway675920
Our room seemed as if it was part way through a refurb. or had been forced open at some point. It looked as if a new door had been fitted resulting in parts of the plaster on the inside of the room being missing and the new door frame hadn't been painted. There was also what looked like a damp stain on the ceiling. The TV was extremely slow to switch on and also to access the different channels Other than that, the room was clean and comfortable. The separate bathroom was clean and functional and the separate kitchen area, provided everything necessary. On site parking was very reasonable at just £5 a night The local pub and bust stop are within walking distance as is a Tesco Express which is open until 11 p.m.
June 2023 by Nada Sabbagh
Good value and practical. I needed a place to stay as I was arriving late. Instructions were clear, room was sweet. Really liked the private shower. The common areas were very clean and the kitchen was big and stocked with all one would need.Taxi's from the Airport can be a bit pricey. I paid £26 one way. Decor could do with an upgrade and my desk could have been cleaner. The walls are pretty thin so get earplugs if you're sensitive to sound. However, altogether I liked it and ill certainly be staying again should I need a stopover:)
June 2023 by C2118YGcharlesb
Great place to rest for the night after flight. Hotel was self service and was easy to access. Place was clean and tidy. Can be slightly noisy from other guests going to the bathroom but not a major problem. Has WiFi and kitchen. Contact with staff from booking was easy and friendly. Only thing I suggest is that replace blankets with quilts for extra comfort. Walking distance from mountfitchet and train station.
May 2023 by Adam Wurf
Perfect for an one night stay.Candy is excellent. Couldn't be more friendly and helpful.Check-in is easy. Rooms are clean and have everything you need. Great communal kitchen.Perfect
May 2023 by Lisa Bowen
It was very warm and welcoming. The owner is a very caring lady who works hard to keep the guests happy. It is clean and has everything you need.Clean and warm with very comfy beds.
April 2023 by Shahin Ahmadinia
Lovely and helpful host, very welcoming and well mannered, clean room, affordable prices, had a nice sleep there. Will come again 100%. Thanks
October 2022 by Jérémie Claustre
Very convenient BnB with a self checkin checkout. Clean and confortable room. The value is very good if you need to catch a flight. Candy the owner was very helpful on the phone when we asked for informations.
October 2022 by CupofT
Lovely owner who makes you feel at home, very comfy bed nice rooms, and great price! Recommend 10/10
October 2022 by The Bobster
5 stars not because it's a 5 star hotel but because it was everything I expected - and more. Reasonably priced for a basic room for an overnight stay. Lots of parking. No in house catering but a large kitchen area with fridge, microwave and tea/coffee making facilities and a Tesco Metro 2 minutes walk away. We bought breakfast and milk the day before so ate well before we left. They give you a code to access the front door key and once inside, easy access to your room key. Very clean. Couldn't fault it for what it was and we also had some home made cakes waiting for us on arrival!
