January 2024 by Ley Jones
Warm welcome, positive assistance, excellent explanation of procedures, fabulous Friendly optician. The ladies out the front were exceptionally knowledgeable, helpful and delightful to be assisted by. I'm very difficult to please with glasses styles, there was no rushing and full assistance, guidance and exceptional patients shown. I must have tried 30+ pairs and nothing was too much trouble for them. Overall a great experience and service. The team are an absolute credit to the company.
January 2024 by EMC
I had to wait 15/20 mins for the optometrist to come back off his lunch to when my appointment was scheduled. I'm nearly 40 and I've only ever used boots opticians but the service has gone rapidly down hill and the staff turn around is phenomenal. I see someone different every time I make an appointment. I tried to make my son an appointment at the weekend, I walked into the shop and waited 10 mins and not a single staff member approached me to help so I just left. In the past, I've also tried calling during the day, but sometimes no one answers.
January 2024 by Sally Finch
Timely, knowledgeable staff. 3 pairs of glasses ordered for a total of £100. Excellent value
January 2024 by Alfie Drake
Got aftershave
December 2023 by Avril Armstrong-Bain
Peter was very helpful in and giving me a different opinion on different frames to suit my face . He asked me each question and explained in full all options on what sort of lens cost and what they did . I took my husband with me and he got him a chair and included him in the conversation. He asked at the end if I was happy with all the details. Very pleasant and comfortable appointment.
December 2023 by Ernest Joslin
I received the usual professional service that I have come to expect over the years but on this occasion I had a couple of concerns which were resolved leading to me leaving far more at ease than I was when I arrived.
December 2023 by J Lee
Both Optician + staff were friendly, helpful.Except trying to get me to have further tests for extra money!!
October 2023 by Bernard De La Motte
Lovely people working Professionally.
October 2023 by Andy Clarke
Professionalism and courtesy
November 2022 by Peter Calver (Pete)
Friendly no pressure service from the Braintree team thanks to Shannon Oliver Aleena Kate
October 2022 by petec1376 (Petec1376)
Friendly no pressure service from the Braintree team thanks to Shannon Oliver Aleena Kate
October 2021 by Ken Butcher
Awful. Cancelled appointment less than 24 hours before. No opticians at a company this size. Rubbish
July 2021 by Nic Ayr
Great quick and pleasant service
May 2021 by Deborah Turner
I am so disappointed with this branch ! I had a replacement pair of glasses which I had problems with . After taking them in to the store to be adjusted they were still just as bad. After 25 phone calls and various promises to call back , nothing ! I have used boots in Braintree for nearly 20 years and I appreciate they have had issues with covid , staff changes , floods but I can honestly say I will not be returning to them again ! If you want glasses go elsewhere ! I have even cancelled my monthly contact lenses subscription due to this !
May 2021 by Graham Underdown
Just popped into the shop as I had broken my sunglasses. I had already spoke to Lisa on the phone and she informed meto come to the branch.She had sorted out new frames and replaced the lenses. She is a credit to the branch , and her customer service was second to none .Thanks very much for your service.
