November 2023 by Emily Hill
Garry was very helpful, and patient with us and our thousand and one questions. He know his stuff and was very attentive, even in a busy store.
October 2023 by Amelia Soro
After a satisfactory measure, our details were passed over to the Braintree branch. Jennifer was an absolute star. Pencils and paper out for my little boy while we sorted out our order, she even switched off the automatic doors so he couldn?t run out of the store while we were considering our options, really helpful picking out the carpet and underlay, and was just a real ray of sunshine. She even managed to schedule in our fitting to our very tight deadline meaning we will have new carpets when we move into our new home. Unfortunately an exceptionally rude and aggressive man interrupted our check out process, Jennifer dealt with it with such grace. Thank you Jennifer.
September 2023 by Sarah Dew
Darren was super helpful in putting together everything we needed for recarpeting our whole house and staggering all the fittings to make life easier! Highly recommend!
August 2023 by David Gethin
First class service from Jennifer and Darren! Thank you for your help and expertise sorting out a new carpet! Will definitely recommend! Thanks.
July 2023 by Veronica Clarke-Scholes
Fantastic service! Jennifer, Darren and Sarah have made the whole experience easy and clear. Thank you so much!
July 2023 by CP
Me and my partner visited a few carpet companies today and Darren at Carpetright was by far the most welcoming and helpful! Answered all of our questions, helped us find the perfect carpet and got the fitting all booked in at the same time. Looking forward to seeing how it looks at the house!
July 2023 by Ryan Williams
I attended today and wasn't too sure about what I wanted. I was met by Darren & Jennifer who were more than helpful. I came away knowing more about carpets, underlay and flooring than I did before going into the store. Definitely recommend a visit if you're looking for flooring! One thing to add is that even when I looked at more expensive flooring, if it wouldn't work for me, I'd be told to reconsider and even shown cheaper options. They aren't out to sell you the most expensive stuff, they're there to offer proper and fair advice.Edited review.Sadly, the experience having left the store wasn't as expected. The initial estimated quote provided in store was quite a few hundred pounds out (fair enough, as it required someone to actually measure the property). Later on in the process after I had accepted the final quote and sent payment, I was contacted weeks later to say I had been incorrectly quoted for the labour and that I was another few hundred pounds short. Therefore an additional unexpected payment was required, through no fault of my own.The store experience remains excellent. But a shame to have been quoted incorrectly.Now that the products I chose have been fitted, I am pleased with the overall items.But I can't help but change my initial 5 star review to 3 stars. The fact that I was quoted incorrectly for the labour fitting fee ruined my experience. Having already paid quite a few hundred over the estimated in store quote, the additional labour payment was unwelcomed.
July 2023 by Natasha
Placed an order recently for kitchen, hallway and living room. This is being fitted on 14th august. We have now decided to add the stairs and landing to this order. Rosie came out to measure and was very helpful in arranging our fitting time to an earlier slot to what was originally booked. She was very polite and extremely helpful. Arranged the carpet with Darren and he was very polite and helpful. Look forward to my fitting of everything on the 14th august
July 2023 by chris harding
Darren was really helpful, couldn't do more for us while looking for a new bedroom carpet.
July 2023 by Keely Hammond
Went to the carpetright in Braintree was greeted by the assistant manager Darren, he was very friendly to talk to, no job was too big or small. Found to be very helpful and polite
July 2023 by John Dow
Top class service by Darren and Sarah.Easy and efficient. Will definitely be using Carpetright again.10/10
July 2023 by Sammy Sunday
Went into carpet right Freeport for a quotation, I had very good service from Darren, very welcoming and helpful. His an asset to your team. Thank you for your help.
July 2023 by Jason Broadhurst
Darren made us feel like he had all the time in the world for us even though it was 3:30pm on a Sunday! Brilliant! Thank you Darren
May 2023 by Asha Rae
Just purchased carpet for the whole of our home, we was sceptical to approach carpet right to start with as I thought we may get a better price in small business run shop. However I had a financial budget to stick to and with the helpful hand of Sarah in the free port Braintree store I managed to spend time with her and the team to put a package together leaving me and husband feels very satisfied with the customer service and value for money. We went with a more expensive underlay and Sarah was extremely helpful with guiding us through pros and cons whilst being most cost effective . Since we were covering around 100 square meters , three sets of stairs, two landings a dressing area and 4 rooms, Sarah ensured we stuck to budget whilst proving us with the knowledge regarding quality in order for us to make a final decision on the look of our new home.Thank you to Sarah and the team at This store
May 2023 by David Stephenson
Jennifer, in the braintree store, again provided expert advice and service with regard to our carpet needs. Associated with that was her extensive knowledge and customer focus as well as a polite and attentive nature. A real asset to Carpetright . We will certainly be calling on her services for future activities.
