December 2023 by Jano Megan
Very good service in Dreams Braintree. Sales people were not pushy in any way and were happy to give us time to find the perfect mattress for us. Luke was new but very professional and attentive with the help of the manager. We ended up leaving with 2 mattresses. We found no other company seemed to have as good protection policies than Dreams. Very happy customers so far, looking forward to them being delivered!
December 2023 by WONFAK 23
Kayleigh was very helpful with options for pillows
October 2023 by Birgitte Nielsen
Kayleigh was top professional and 5 star all the way. We were both very impressed with the service and knowledge and felt confident that we had chosen the best mattresses for us. Thank you ?
October 2023 by Emanuel Ferreirim
It is not the first time we buy at Dreams and it surely won't be the last. The service was amazing and the price is adequate to the products quality.Whilst at the time I'm writing this review we're still waiting for the delivery of the products we bought, there are two aspects that we loved; firstly, the fact that we went to a store and all products were available to see and test; secondly, all products will be delivered within 1 week. In nowadays, this is rare, usually we find something online but when we go to a store to see it and try it, it is not available, or the deliveries are booked for one to three months later.
October 2023 by Andrew Hubbard
We felt that the test machine gave us an idea of some mattresses to try. Anne, the expert, was very helpful throughout our purchase.
October 2023 by mohamed hafez
Wonderful service we received today from kyle.what a charming lad he is .also Kerry was brilliant with tea & coffee .we where treated really well .thank you both Sylvia & mo
October 2023 by Clive MacDonald
Good customer service pleasant sales lady and good product.
August 2023 by Natalie White
Fantastic service. Really friendly and helpful staff!
August 2023 by Roger Crane
We visited the Dreams bedding shop in Braintree, Essex this morning. We were greeted with a very warm welcome by ANN and we spent over an hour in the shop with her. Ann showed us the relevant mattresses to suit our needs after we had used the Sleepmatch machine to assess what type of mattress would be most suitable for us both personally . We both enjoyed a lovely cup of coffee during the period we spent in the store. Ann showed us around to try out the mattresses suggested by Sleepmatch & she was very helpful in helping to narrow down the choices for us. We were able to take our time and we subsequently made our choice & duly purchased the mattress that suited us best. If it wasn't for Ann helping, showing & using her knowledge we would not have found it so easy to make our choice. We both came away fully satisfied with our experience in the store. Ann's customer service was first class & she is a credit to your company.
August 2023 by Margaret Judd
James the salesman was very helpful and also very friendly, he said very experienced in his job.
July 2023 by Daniel Allen
I was shown around by a wonderfully helpful staff member Kelly. She was very kind, professional and knowledgeable, and helped me through finding a new mattress easily. I cannot recommend the service at Dreams Braintree enough!
July 2023 by Alicia Miller
Ann was sooo lovely and extremely helpful on our recent visit. She was very attentive as soon as we came into the store & gave us lots of help trying to find the right mattress. She has soo much knowledge which we found extremely helpful. We didn?t buy anything as we were just looking but she provided us with enough information to go away and have a look online.Thank you soo much Ann!
June 2023 by Chris Page
Really helpful staff make sure you choose correct mattress for your needs
April 2023 by Frozen Lock
Fantastic time. Served by Sleep Expert Ann who looked after me and ensured that I got what I wanted.8/8, would definitely go again!
April 2023 by Vanessa Mayle
James served me at the store on Sunday 2 April 2023, he couldn?t do enough for me. At the beginning I laid on a bed that scanned me for how I sleep, my body and what mattress would be best for me. I was overwhelmed by his knowledge of beds and it was all about what felt good for me! He offered me a drink too, how lovely! Then he gave me a pillow, which I kept forgetting on the beds I tried out lol Once a mattress was chosen, after trying out several mattresses, we looked at the base and headboards and again colour samples were showed and chosen. I already knew the colour I wanted, he showed me samples. Then we did all the paperwork. We went through all the details together. I mentioned duvets & he showed me examples of each duvet and chose a duvet. Plus a mattress topper! So I learnt a bed mattress etc isn?t about money, it?s all about comfort!Thank you so much James, I would recommend you to anyone. Dreams are the best company to use
