October 2023 by Martin Cross
Not happy, bought a necklace less than a year ago from the braintree george yard store. Chain snapped and two stones came out . Took it back thinking its under warranty to be told it broke due to being worn in bed and the stones came out due to it being worn in the shower and that they may not be able to fix it. They took it and two weeks later were told it was ready but when I got there it wasn't, fixed and they stuck to their original excuse and nothing could be done and that was that. Fine it wasn't a fortune but I still expected it to last and be fixed under warranty. This place is RATNERS under another name and I won't be shopping there again !.
March 2023 by Charlie Stark
Lorraine and Alex were extremely helpful.
January 2023 by Google User
Popped in recently and was helped by a lovely lady! She helped me with my questions, and to pick out a beautiful watch for my nan. Lovely visit, friendly knowledgeable staff!
June 2021 by Kevin Allen
Took two watches into the shop for replacement batteries. One was a solar watch so, my mistake, and would need to be sent back to the manufacturer but the attitude of the sales assistant was dreadful. Rude, terse and really odious and so we did no more than take the watches and left the shop to place the business somewhere that understands the concept of customer service. We are constantly told the retail sector is on its knees and the high street desperately needs footfall but based on this experience certain employees are not helping the cause. There are empty shop units all over Braintree with service like this it's no surprise that its demise appears to be accelerating. F.Hinds will NEVER get my business again. PS. There wasn't the option to leave zero stars unfortunately.
November 2020 by lesley hoy
Very helpful and friendly service, & a seat , which is much appreciated when you have arthritis. Thankyou.
November 2020 by hassan nihat
Nicely placed in the high street with loads of visual display and verities but a little expensive, compared to H Samuels
January 2020 by Y
Reserved a ring box for collection in store online on Sunday. Estimated day for collection was Monday. Its now Thursday and I'm still waiting to know if its ready for collection. Heard absolutely nothing so I'll take my business elsewhere
January 2020 by Tami Collins
Nice products
April 2019 by Yvonne
Reserved a ring box for collection in store online on Sunday. Estimated day for collection was Monday. Its now Thursday and I'm still waiting to know if its ready for collection. Heard absolutely nothing so I'll take my business elsewhere
January 2019 by Mark Mccabe
The member of staff did everything she could to help me, I felt very happy with the service I received
January 2019 by Anne Hardy
Very helpful staff, excellent valuation service.
October 2018 by Joy Martin
Very friendly and helpful staff. i bought a St Christopher and a belcher chain. very good choice and reasonable prices.
October 2018 by Steve King
Great service, beautiful jewellery
November 2017 by Georgi Stanev
Dissapointed. Total waste of time. I went on friday to leave my watch for battery replacement. They created an account for me and told me that it will be ready on monday. On monday i called the store to see if its ready to collect as on the next day I am on wedding and planned to be with my watch. Did not happen. I had to find for myself that it cannot be done, they didnt call me to tell me or to inform me and had to take it myself. So 3days total waste of time waiting. Seems to me that they thought "oh whatever, he will come to collect it and then we will tell him that it cannot be done"
June 2017 by Rachel Jarrett
Friendly staff, nice range of items. Wheelchair friendly
