December 2023 by Barry Broad
Last month i took my daughters car in for headlight check as main bulb wasn?t working so had booked in via halfords store to get the problem checked out was told buy the garage that they put a bulb in and wasn?t working which we already knew about hence booking it into the garage to find out what the issue was basically told me it needed to go to an auto electrician which i thought was odd as the store had recommended me to their own garage and told me that the garage dept would do checks to see what the problem would be so i decided as it was going in to the Halfords garage i?d get a service done and 4 new tyres nearly £800 later so after all that the headlight wasn?t still working.I later drove it home and parked it up out home after having the work done decided yesterday as to take the car for a run out as my daughter is learning to drive so car not been used since i had the work done. So drove it to Freeport on A120 take my daughter to work then to notley tesco then home as i was driving home the steering felt odd and vibrating (thought i had a flat tyre) once got home saw that the front passenger wheel was not looking in line as it was sticking out about half inch from the wheel arch thought that doesn?t look right so checked the wheel nuts which i found had not been properly tightened up as they were all lose how bloomin luck am i.My advice when getting your tyres from Halfords Braintree garage make sure you have a socket set with you to make sure the wheel nuts have been tightened correctly as these most certainly wasn?t.Another advice go to a garage that actually knows what they are doing and care about peoples lives when working on your vehicle Total amateurs.
November 2023 by Albert Rix
It's the first time i have gone to halfords for types and i got a great deal from them , David and the staff was very helpful. They are fitting them on the 22nd . I'm well happy and will use them again .
October 2023 by Joanne Ellis
Fantastic service from both dave in the halfords shop, and Jack in the auto centre. Both were so helpful and professional, and went above and beyond. I definitely will go back for further car repairs, and advice. Thank you , great job ?
October 2023 by Lisa Phi
Big shout out to Sam and everyone who works there, they've been great help.Halfords auto Centre work with the warranty company I'm with and I must say, the auto Centre have made it into a positive experience.The auto Centre have been waiting for the warranty company to authorise my repairs, they've been pushing the warranty company to authorise it but unfortunately its still delayed but its not the garages fault.I'd also like to apologise to the auto Centre (especially sam) as I must've been a pain constantly calling for an update but I had no choice as the warranty company was no help, not answering the phone, putting me on hold for an extremely long time with no conclusion.Definitely would recommend halfords auto centre.
September 2023 by Dave Gilbert
Had a bit of a desperate situation, as we needed to get up north and one of our tyres needed replacing. Jack at the auto centre couldn't have been more helpful. Great customer service and really friendly and efficient. Tyre fitted super quick and we were back on the road. Highly recommended!!! Shout out to Dave at Halfords retail too. Legend.
July 2023 by Alicia Barker
Thank you thank you to the very helpful mechanic who helped us out just as they were closing up shop on Saturday 1st July, great service, he went out of his way to help us which was much appreciated, sorry that we didn?t catch his name!
June 2023 by abbie ring
DO NOT TRUST !!! my fuel sensor has been swapped by these! It's a new car and I've had it from new I know what has been touched on my car. My car always went to Merc and I decided to go Halfords big mistake & now this had happened. I taken my car to 3 differentMechanics and they have said it's been swapped. As u can tell by the damage it's. The manager is a liar. He stated he wasn't there & I said you haven't watch Every car go in ect he said no but know one would swap this now states he did watch the mechanic do the work on my car. Looks guilty to me!!!!!!
May 2023 by Chris C
I visited the store and purchased a new battery for my motorcycle, the battery was faulty from day one but I thought perhaps it needed a good run after two days of the bike struggling to start I took it back to the store only to be told that they would not replace it until it was tested for 48 hours while I was discussing this with the gentleman behind the counter another guy came up and rudely told me batteries don?t just fail I must of done something to it but he would test it and call me , I call in the next day and was told they would replace it so I went into the store again a gentleman called Scott a nice guy told me the battery was faulty and he would replace it as gesture of good will as his meter had indicated that the warranty was invalid now ,so I ask him why ,he said I must of done something to the battery, then he said Il show you he first tested it and showed me it was faulty and then carried out a warranty test and it came up as warranty valid which surprised him and me , I don?t think this is how you would treat a customer after paying £140 for the battery, I fitted the new one they gave me and it?s perfect but I was told if it became faulty don?t come back, I don?t think so as it has a two year warranty and if it does become faulty I will be exercising my rights, if you do buy a battery from them don?t pay cash use a debit card so you can claim your money back.
May 2023 by brasuca Pirona
Your customer service is appalling!Rang twice on friday afternoon to book a service,been told there was queue which i was happy to wait and after 15 minutes wait both times someone hang up the phone!Won't see me again!
May 2023 by The Reviewee
Oh wow! Bloke on the reception is horrendous! Accusing customers of doing runners and telling people to go to a bodywork specialist for a bonnet catch! ?
April 2023 by ian green
Great service had problems with the branch in raynes road but after 3 weeks I gave up and came here. Vicky the manager greeted me with a smile and my problem was sorted with no fuss in half an hour.
April 2023 by zak
I went here to get parts of my exhaust replaced. They told me there is nothing they can do. I had to call them after 2 days as they didn't even bother to contact me. Absolutely useless and I won't go here again .I overheard they called me a chav on the phone too which is ridiculous considering this is halfords. I complained directly and got no response.
April 2023 by d mj
First visit as a Halfords Premier customer. I could not fault my experience at the Centre, the reception staff were so helpful from the first moment we arrived - thank you for the excellent service gents.
March 2023 by Bin Chen
This garage is very bad. Not even a work ethic.I even take my car in this garbage again I want my money back.
February 2023 by Jiahzhi Chen
Terrible experience with this.Avoid this place for your mot and servicing.There is no full written report for my car service,as I pay over 230 pound for it.I don't know if they serviced it for me or not.AlSo ,they quoted me 280 for cylinder of my wheel.I took my car to different garage,they check them for me and there is no problem with them.avoid it
