January 2024 by Andrew Saville
Customer service in store was really good, signed up to premium whilst booking a MOT and service at the garage. Will update review after MOT but no complaints at the moment
December 2023 by Kev Mclean
Bought the 6 drawer to chest at the Braintree branchDave was a font of information making it an easy choice to buy the correct chest.
December 2023 by Sarah-Louise Parrish
Spoke with the service manager Dave today.Incredibly helpful. Nothing was too much trouble.Really appreciate your time.
December 2023 by James Hyde
Very Professional, Nick J was an excellent ambassador for Halfords, managed to save our "old" dashcam and was very polite and courteous.
December 2023 by Ian Whitmell
Brilliant service, Scott and Steve sorted car, super speedy and back on the road legal again. Cannot fault the service they both provided.Thank you both
December 2023 by Chris Koch
This company doesn?t email verify new accounts so people will steal your email and sign up. Leaving you with no recourse but to leave a bad review as they inundate your inbox with spam.
December 2023 by Paul Adams
Very pleased to find everything I required in stock for my New Year trip to France and the Black Forest. (Must keep the French happy, British registered cars can be fair game sometimes) Very friendly and professional service at the "Pay Here" desk. So thank you so much. Excellent all round. I will certainly visit Halfords Braintree again before too long.
December 2023 by jo north
I gave 4 stars only because the online process is very unnecessary. Bring back dealing when the outlet shops, as they agree as well.After unable to speak to the shop directly, I had to talk to a person the told me what I wanted to hear. I then purchased online with collect in person.Got text to say item ready to collect , got someone to drive me 20 mile round trip.Then was faced with the item on order, ready next day ( on halfords online)When staff was brought up to speed!Found wanted item on shop floor shelf?Took that one home.I had no text to say collect next day, whole mess could have been stopped if I called shop directly..????Please send calls to shops directly to get first hand customer service..thanks to shop worker who was very kind. Mr charged up now!
December 2023 by Liam Stephens
Met with the manager Dave earlier while buying a touchup pen for my alloys.Can't fault the service he went above and beyond to give me top customer service and helped me out in regards to getting my balljount checked. Very honest individual and for someone to be that honest and transparent is rare ?Regards,Liam with the Saab turbo/ Audi S4
December 2023 by Nikki Pirie
I went in to collect a car seat and spoke to Dave who was very helpful explaining about different information on it, he then asked if I used Halfords auto to which I said no as I'd had a bad experience before, he was so nice and explained how things have now changed and said that are now all for the customer and put me at ease and went through everything very clearly and didn't make me feel awkward, I have booked my car in now confident that this experience will be different and what I need. Thank you for all your help and patience.
December 2023 by pj4d
Staff member Dave is pure quality as his advice was spot on and its refreshing to see a retailer not just after your money... Keep up the great work Dave as I was very impressed as your an asset to Halfords, keep up the good work !!!
November 2023 by Mark Francis
Superb service in the bike department. Small issue with my bike following a service and the team went over and beyond what I expected. Gregory in particular was super-helpful. Thank you!
November 2023 by X R
The worst service in Essex. The majority of the staff are either not trained to a competent level, or are not trained at all. Management are rude, dismissive, and the most unprofessional I have ever encountered, and seem to only care if they?re making a sale, otherwise you are not worth their time. If you care about your car, do not come here. They will break it more and overcharge you. Contacting customer services will get you nowhere.
November 2023 by Joe Ward
Sonney jr was really helpful. Coming from someone who worked at a different halfords the store is nice and clean, everything well faced up and the staff were really friendly! GoodJob
October 2023 by Lily Baker
I was served by Alex on 20/10/23 and he was so helpful! Told me all about the membership and how great it was so I joined. He answered all the questions that I had about it perfectly and any questions about products perfectly made me visit very pleasant and easy thank you
