December 2023 by Terri Maker
We shop here every week and spend a lot of money we went today and my husband needed the toilet a kind man that works there let him in it was only a few minutes before opening but when he came out the toilet the manager was rude and saying he shouldn?t be in there the store wasn?t open she carried on being abusive and escorted him out the store like a villain with a side kick from the cantine we shall not be shopping there again or any marks and Spencer?s disgusting behaviour from a so called mansger
December 2023 by Joanne George
I went to return an online order and was met by a very rude slightly older man .He was very patronising! An isolated issue as normally the staff are very helpful
December 2023 by Vix Powell
Popped in for lunch and have had my day significantly brightened, my only by the lovely food but also the kind and helpful staff, particularly Luke who really went above and beyond. Thank you.
November 2023 by M Elliott
M&S cafe in Braintree is always under staffed and busting at the seams! But no matter what day you go in, there is a lovely young man named Luke who never stops! He?s always kind and generous. This young man should definitely get a Christmas bonus for all his tireless work. Thank you for being one of the nicest members of staff.
October 2023 by Jean Severn
I went to pick up an online order today and the new check in system would not work, I found an assistant called Mandy who got it to work for me I then stood and waited for someone to bring it to me and on one showed, I am disabled and find it difficult to stand for too long, Mandy saw me and although busy working on the shop floor she went and got me my parcel with lots of apologises. I want to thank her because she went above and beyond,
August 2023 by Lorraine Finch
Went there today arrived at 2pm was told no hot food until 2.30, went back at 3pm and there was a barrier across the entrance I told the lady we was told to come back at 2.30, she said there was no one available to do hot drinks I said that?s ok we will have cold drinks ordered our food a coke and iced latte, when we got to the seating area it was awful all the vacant tables had dirty trays with cups plates and cutlery food and drink on the floor, I went to find a manager who came and cleared the tables but they were not wiped down, and floors ignored, then the lady who took our ordered arrived with a hot latte, which I couldn?t understand as I was told no hot drinks, I explained I ordered a iced latte and when that arrived it was awful, 2 sandwiches a coke and iced latte £17 absolutely disgusting, really disappointed, the cafe at the Stanway Branch is really good
August 2023 by Meg Horlock
Not impressed with the friendliness of the staff, don?t think it should say happy to help on their backs?.. disappointed with this M&S won?t be coming back
April 2023 by Joe S
Nice selection and some good items but over priced. Paying for M&S name for majority of items.
March 2023 by Catlover
M&s cafeFriendly staff and very clean the staff are excellent and make you fell comftable. Coffee is delicious ? Visited 07/03/23 morning
March 2023 by Sophie Catlover
M&s cafeFriendly staff and very clean the staff are excellent and make you fell comftable. Coffee is delicious ? Visited 07/03/23 morning
March 2023 by Sophie O'Dea
M&s cafeFriendly staff and very clean the staff are excellent and make you fell comftable. Coffee is delicious ? Visited 07/03/23 morning
February 2023 by Sarah Moore
Im not sure what the young man?s name was on the cafe (short blonde hair and amazing eyebrows lol) but came in today to get a coffee for my Granddad who is I?ll in hospital and asked if he could put in a flask I brought and rinse it out he then said he will put it through the dishwasher and clean it for me, he was the most amazing man and so polite, I then received my drink and went to pay and he said? it?s on me I hope he gets better soon? and I got the coffee for free. People like this are the reason I come back to these places, this man deserves a pay rise ! We need more people like this in the world ! Made my day that little bit brighter !
February 2023 by f f
Luke on cafe is always so lovely to speak to. For some people this may be the only conversation they have with someone that day so it?s important to have people like Luke x
January 2023 by Cheryl McElhinney (Chache)
Great food store. Always clean and tidy. Parking is fab too ?
January 2023 by Chache73
Great food store. Always clean and tidy. Parking is fab too ?
