January 2024 by Daren Ashby
Excellent friendly service and excellent food the pizza's were all delicious and wouldn't hesitate to go back can highly recommend looking forward to the next
January 2024 by Steve Dimmock
Good pizza place , very busy but still delivered good tasty
January 2024 by Grace Virgo
I came in for lunch yesterday and had a lovely young lady serve us called Mia. She was very happy and friendly and made sure we was happy during our meal even when it was busy. Food was amazing and quick service.
December 2023 by Jean Burrell
Visited yesterday with 3 friends and my guide dog in training The staff were wonderful the food was good and we left having had a good time and with full stomachs we will be revisiting
December 2023 by Olivia Fowler
Me and mum came in for dinner tonight and couldn?t fault the food or the service. Lovely atmosphere would definitely come
December 2023 by Jamie Puddephatt
So before I start this is a chain so that has to be taken into consideration when I start the review and as somebody who is very picky over pizza I'm bound to be slightly more critical over pizza then other dishes.Firstly the resteraunt is nice inside comfy seating and as with all Pizza Express you can see your pizza being made.The service in this branch was the real winner over everything the lady who was looking after us was friendly great and gave attention to my nephew so they went far and beyond your normal expectations.For starters we shared the classic dough balls which to be honest are great for me and the garlic butter is always a winner simple dishes like this are always a winner, alongside this we also had calamari which I was worried about but for what it was it was great, it reminds me of frozen calamari but with a nice coating and a bit more care so is it my favourite no, is it good for what it is well yes it is.Then on to the main event once upon a time I used to love pizza express before we saw the pizza world explode in England and everything became sough dough or neopolitan.We had the calabria which was nice flavour tasty toppings but the dough for me hasn't quite kept up with the levels of other places available now. It's tasty but is it at the top level, for me no it's not bit it's a good option. We also had a nduja calzone which was probably the only real lacking pizza. It needs more, I mean more filling and more tomatoe sauce it's tasty and nice smoked chilli flavour what is there is really nice but it just needs a little more.But yes I enjoyed my meal had brilliant service in a really nice resteraunt so it's a great option to have and alongside every specialist pizza places is the good safe option available with plenty of options at a great price.
December 2023 by Cgx
I went for a lovely dinner a few nights ago with my family, thoroughly enjoyed my meal. Mia was a great waitress, 10/10 service from her. She deserves a raise!! Furthermore, the food was cooked to perfection. Thank you pizza express Braintree for the wonderful customer service and food.
December 2023 by Jamie Young
Good food & great service. Atmosphere was good too. It's definitely one of the better pizza expresses! Food came quickly and was tasty. Mia was an exceptional waitress, who was attentive and is a credit to the staff :)
December 2023 by Emily Allen
Had a lovely lunch here this afternoon for my daughter?s birthday, the food was excellent and our waitress Mia was wonderful. They catered excellently to my husbands dietary requirements, hope to come back again soon, can?t recommend them enough.
November 2023 by Mayowa Ajagunna
This restaurant visit was by far my most disappointing dining experience. My party and I were seated and then inexplicably forgotten. After nearly 40 minutes of waiting, I had to contact the restaurant by phone to inform them that our order hadn't been taken. It was only after the manager's intervention that we could finally place our order. Regrettably, the two Italian servers assigned to our table consistently disregarded us, even engaging in personal conversations with other nearby customers instead of attending to our needs. When our pizza was eventually served, we were already considering leaving. Getting our receipt was yet another prolonged ordeal, taking an additional 30-40 minutes. The overall attitude and service from the two Italian servers were utterly unacceptable. This experience has left us with no intention of returning, and we plan to file an official complaint regarding this incident.
October 2023 by Jackie Dryhurst
It was a miserable wet day when my daughter, granddaughter and I came into Pizza Express. We were welcomed by Carl who looked after us so well and nothing was too much trouble. We really enjoyed our visit.Vegetarian options: As a lifelong vegetarian, it was nice to have a choice rather than being offered a vegan choice,, which is not to my taste. I chose the bruschetta.
September 2023 by Jon S
Drank a whole bottle of wine whilst waiting for our mains. Never did get it so left without paying. Staff offered no explanation for delay. Manager was more interested in arranging the take outs. When confronted his words 'I have just walked into this'. My granddaughters 8th birthday treat as well. Had to go home as school in the morning. We were not the only ones either. Just awful. Wine not bad though especially when on the house.
September 2023 by snewpdawg
Worst Pizza Express I?ve ever been to. We were sat at a table right in the centre of the restaurant so you?d think we wouldn?t be forgotten about but sadly that wasn?t the case! Waited an age for our order to be taken and starters came pretty quickly once we had finally ordered but it really went south from there. We waited over an hour and a half for our pizzas to be cooked, it was a Sunday evening and was not busy at all so I cannot understand how it took THAT long? To make things worse, when we did finally get our pizzas, 2 out of 3 had been made incorrectly and had to be remade and there was not urgency to do this either! Pitiful customer service, in the time we were waiting nobody bothered to come over and let us know why we had to wait so long, and when we got our food nobody apologised for the wait. None of the waiting staff were clearing any tables, the place looked horrific when we left at 8pm (having been there since 5!) - watched them seat a family on a dirty table and they didn?t even bother to wipe it. Cannot stress enough how much you shouldn?t eat here! I watched at least 6 tables complain in the time we were there, and anywhere that receives that many complaints in a 3 hour period on a quiet Sunday should really rethink how they are running things
September 2023 by Chloe A
We waited for 2hrs+ for 3 (!) Pizzas and left without any food at all because it was taking wayy too long DO NOT EVER COME HERE THE WORKERS DON'T LIKE THEIR CUSTOMERS
September 2023 by GavinTL
I usually enjoy pizza express. Like all chains, you know what you?re getting. But this review is about the terrible service as I didn?t even get to eat. A friend and I popped in while we had a 50 minutes to wait for a train. When we arrived we waited at the usual place to be seated. Lots of staff milling around all in one area, all had seen us, but none made the effort to come over. After about 5 minutes a member of staff came from the back and walked over to us. As she seated us we explained we had a train to catch and would (by this time) 45 minutes be enough. She said yes. We sat at a table which had some dirty glasses form another customer (not their fault we chose it because it was in the shade outside) but the lady that sat us didn?t even attempt to take the dirty stuff away. We then sat there for 15 minutes trying to get the rather disorganised staff around us to take our order. They never did. Nor did they ever clean the table. We stood up and left and popped to a sand which shop around the corner instead. As we walked back past Pizza Express 20 minutes later, the table still hadn?t been cleared and our menus were still sitting there. This comes down to terrible people management. Clearly the staff have had Xero training in how to manage there section to ensure all customers get served and attended to. Or, the management is so poor, they don?t care. So disappointing as I?ve never had any issues with the food I had at any pizza express, but if this is their attitude towards service, it?s going to die in its feet not matter what the food?s like.
