February 2024 by Drinkik
Never felt so judged in a store before, honestly ruined my trip to Freeport... Had a staff member following me and my mother around the store, presumably so we didn't steal. Was the bobble hat and skinny jeans really giving thief energy?You work in a shopping village, expect people to come in and browse, even if they don't fit your white, upper-class, OAP demographic.Cool frying pans but if I have to worry about being judged and internally shamed by the people working there just by looking at your products? I'll be staying as far away from this place as possible ??
September 2023 by John Smith
This is a great shop for all sorts of kitchen utensils, from basic right up to top end items. The staff are polite, knowledgeable and helpful and there's a chopping board and some vegetables so you can try out their wide range of knives. They allowed us to leave our purchased items at the shop to collect later on, so we didn't have to carry them around for the rest of our visit to Freeport. There's a huge free car park just a short walk away that allows Freeport shoppers 6 hours of free parking. Well worth a visit, recommended. Please see my pictures ??Update.There's now a facility called Dropit, we downloaded the app and it allows you to have your purchased items collected from the store. At the end of your shopping at Freeport we notified Dropit via the app & they deliver your items to a collection point in the car park. Very useful.???
September 2023 by Trish
What a pleasure to be served by Deanne today. She went above and beyond to assist and guide us in our purchases for our new kitchen. Friendly, efficient and knowledgeable. Thank you Deanne for making our shopping experience so pleasant. So sorry you had gone off your shift when we came back to purchase more later so didn?t get to thank you personally. You can see you love your work. You are an asset to ProCook.
September 2023 by Sue Johnson
One of my favourite shops
May 2023 by Marc McGrath
Good prices on the new knives and utensils we needed. Stagg were great and offered a hands on demo and pointed us to the most cost effective deal to purchase what we wanted rather than just a transactional sale.
May 2023 by Sara Star
Love this store - could spend a fortune in here. Was quite busy. Prices are reasonable too.
April 2023 by Mikey
Helpful, friendly staff and plenty of good quality utensils for all your cooking needs.
February 2023 by Chache73
Nice shop to have a wander around. Some funky little things to be found in there. Will definitely go back when I'm back the the village ?
October 2022 by The mad Leprechaun
Nice shop, very helpful staff. Friendly polite. Great product perfect birthday gift!
October 2019 by Andrew Clarke
Braintree pro cook shop gives so much choice , you can get a little confused. I spoke to Chloe today for advice and what a pleasure it was . No pressure sales just asking what I needed then advised from that. I even had a go at chopping veg to get a feel for what knives I liked. I came home with new pans, wok and knife set. They price matched from the internet which is good sales technique. Well worth a visit if saucepans ,knives are what you want
January 2018 by Tracy Brookes
I brought individual knives 4 of them, The sales assistant was brilliant, really helpful, explained each of the ranges, the benefits and discounts, she wasn't not pushy at all and 'knew her stuff' so to speak.For someone who hates shopping of any kind she made easy.
January 2018 by Mandy Parish
We went to the store to buy cookware that we'd seen online. The sales assistant was very helpful & put together a set of saucepans & frying pans that were exactly what we wanted. We got more choice than if we'd bought online & saved about £40. There was a good selection to choose from in the store, very pleased & would shop there again.
October 2017 by Stephen Harrison
Fantastic experience. It was very busy in the store but it didn't take long before someone came to help serve us. Very useful in explaining how the pans differ and what the best deals were on the day. Very friendly staff made it a pleasant experience all round. Will definitely by more pots and pans from here in the future.
October 2017 by Charlotte Page
I had a great shopping experience when recently visiting ProCook in Braintree. I couldn't believe the quality of the products and the value for money. I'm in the process of buying my first home and they had everything I needed to get my kitchen kitted out. The staff were also really helpful and the gentleman who served me even offered to keep my purchases aside for me while I finished the rest of my shopping so I wouldn't have to carry them around with me all day. Will definitely be visiting again soon!
October 2017 by Beth Pope
Love all the products, so excited to start buying for mine and my boyfriends first place! All the staff were very helpful and friendly as soon as we walked in and had a nice conversation and joke with the girl serving us at the till. Defiantly make me want to come back
