March 2024 by Shirley Oconnor
No mail since last Friday and expecting documents in post. Sickness apparently. Need to pay staff overtime. It is supposed to be Royal Mail
March 2024 by Hana Hajkova
Atrocious service!!!! Only tracked items being delivered, regular mail delayed for days!!!! It's not our fault you are short with staff. Hire more people! Managers can step in and do the rounds too instead of "stalking" posties via scanning devices. Don't you think there is a lot of important mail (from court, gov, banks, doctors) that has to be delivered and not coming as tracked?
February 2024 by Gary Smith
I?m actually fuming with the terrible service i received today the post person didn?t even knock on my door even tho I was in all day. Was waiting on an important parcel and all they done was posted a red slip saying retrying tomorrow. I only know this as I have a ring door bell and it wasn?t till I received an Amazon delivery i noticed the red slip on the floor so went through the ring door footage and boom their it was caught on camera not doing your job properly. You would think delivery people would have more common sense knowing there are ring door bells everywhere
January 2024 by Lorenzo Guit
08:00 - 10:00 ????? Is there any point in this place being open? I know in the U.K there is really bad ?work ethic? but these opening hours are crazy!
December 2023 by Martin
Went to get a parcel after waiting for it to be delivered as told it would be with me on the 18th of November they could not find it.The place is a shambles not open when you can get there. The website is no help at all.23/11/2023.
December 2023 by lewis martn
Not had any post for over a week, call on phone and was told there is no problem.
December 2023 by Alfie Fincham
They have not delivered my parcel the y have said they have but they have not and because of work I am un able to collect it
November 2023 by Elza Macdonald
What a terrible service!!!My parcel should be delivered today 15/11/23 between 9:29am and 1:29pm, I waited whole day for it and wasn?t delivered. I couldn?t go out sort out other things. I work the night and I couldn?t go for sleep because I had to play attention to the door for the parcel that I need it very much??
November 2023 by stephen hulme
Company needs to be shut down. Not fit for purpose. live 200m away and they can never deliver a parcel. all i get is failed to attempt. Office only opens 2 hours a day so i cannot even collect
October 2023 by Ollie North
Only had good experiences here, staff are always friendly and helpful. Posties are always nice with quick deliveries. Not sure why people complain about opening hours, just check them
October 2023 by Tina Robins
What the hell is going on with Royal Mail around the Braintree Essex area 5 packages not shown up one said delivered picture was off it in there van, sort it out Jesus Christ I would give no stars if I could not happy!!!
August 2023 by Fred
How can they now only be open for 2hrs a day (8am-10am Mon - Fri), 4pm - 6pm (Thurs) and 8am - 12pm Sat. How are customers expect to drop off parcels/collect with these ridiculous opening hours. Bunch of lazy morons.
August 2023 by Joe Gonzalez
Review for the post office on 3-5 New street, Braintree. I can see why others have left bad reviews.. this has happened twice to me with the same man, so wanted to review. This Rude pushy young man (squeaky voice, very long nails) must be on commission as he adds extra services when they are not needed, and suggested my very small parcel (that would fit through a letter box and was only worth £4) should be signed for, plus he put it through as 1st class when I asked for 2nd - I thought it was expensive (twice the amount I had charged the person on eBay) and thought that can?t be right.. when I looked at my receipt and went back in to question it, he said the postman had just been and took it so there?s nothing he can do. Very convenient. You?ve lost my custom, and by the sounds of it others. It?s a shame as the girl who works/worked there is nice and finds the best, most affordable way to send items.
August 2023 by Steven Simpson
sorting office always closed or spend half an hour talking too a robot trying to get a parcel redelivered 2 days later . No direct number to speak to anyone at the sorting office .Absolutely terrible customer service with no human contact how sad.
June 2023 by Andrew Green
Total jokers. Two tracked parcels within ten days. One never showed and nobody knows why.Second was due for delivery by 3pm on Monday, according to Chelmsford MC. It's 8pm Wednesday, still no sign.Tomorrow, I leave town without the clothes I need for work.This militant bunch are extremely unhelpful and you feel as if you are disturbing them if you ask for help.Pay rise? What a farce!
