October 2023 by Lance Barrington
I phoned to ask if I could purchase some replacement frames as I had broken my pair. Come on in no need for an appointment I was informed. I was told that I had not bought them from this sore ( I Had) and that from their extensive inventory my lenses wouldn't fit ANY of their frames. The rude assistant was extremely unhelpful and indolent. I will NEVER use specsavers again this store in Braintree I highly recommend you go ELSEWHERE. terrible service
October 2023 by Steven Jackson
Lovely and helpful... so friendly
September 2023 by Carl Harvey
Really friendly and helpful staff. Feels more of a personal service than other places I?ve been to in the past.
August 2023 by Malgorzata Nowak
Very professional and helpful service, lovely staff
July 2023 by BigZerker Barrage
Quick and efficient with good customer service.
July 2023 by Lynn Hitchcock
Staff very friendly and helpful glasses very expensive given the current cost of living
January 2023 by Dan
Went into the store and the friendly and bubbly manager was incredibly nice and offered all she could to help me. Ill be back for one of them fantastic moles. 10/10
December 2022 by Ellis Price
We got told glasses was ready had to get taxi there to be told tjay didn't have them and they was waiting for them to come we still haven't got the m noe
December 2022 by Louise Evans
I haven't been to Vision Express before, I visited the Braintree branch. All the staff were so welcoming, and I really felt I was able to take my time choosing the right glasses with help from the Manager. I would definitely recommend this place
December 2022 by Jennifer Bailey
Enjoyed it being smaller. Friendly efficient and helpful and a first I did not need a change of lens... no new frames though !
October 2022 by Joe Law
Very helpful and pleasant staff would highly recommend thanks for your help
October 2022 by Mohammed Rahman
Very good and quick service the staff was friendly, polite and helpful. Highly recommend
August 2022 by Peter Bosher
Good service from friendly staff eye test optician very good and was seen for the test the next day! Recommend highly.
July 2022 by Kayleigh Morales Brown
Braintree staff unhelpful, Megan especially, my personal experience: I popped in following a phonecall that my daughters sunglasses couldn't have her prescription in, she made promises to call the lab and enquire as to why as this wasn't the case when she first sent them off. Declined calling the lab infeont of me, requested I came back at end of school day which I did, to then be told no I haven't called them yet, it won't be worth it. Very unhelpful and couldn't be bothered to be at work i. Won't be going back to the braintree bran h
July 2022 by Terry Oldham
Guess as the saying goes you can.t please everyone and dealing with public can be trying as well as tiring...i speak as i find..i cannot fault the staff at vision express braintree they.ve always been 100% and made me feel my eye test is very important as our sight is priceless..for those that are disgruntled were all human and sometimes things can be very frustratng..not an excuse for non professionalism just an honest opinion from a satisfied customer who has no qaulms about returning..?..
