December 2023 by Hannah Tarbard
Every time I have visited I have consistently received amazing service. All staff are friendly and proactive to help.
December 2023 by Habiba S
I have been there for groceries and unexpectedly found some more stuff and needed an extra, but no employee agreed to help me because they were so busy to chat with colleagues also the lady at information desk denied to scan my groceries because there were cues behind me , guess what it was only two people behind me, I was extremely disappointed.i had to leave without buying. .
December 2023 by Michelle F
I regularly shop in Sainsbury Brentwood and on 16/11 visited for the third time that week. I parked up, bought some products and was gone within approx an hour. A few days days later I was sent a £70 parking charge notice (with an option of a 'reduced' £40 charge if I paid up quickly) as I had mistakenly not picked up a free two hour customer parking ticket. On an aside, at that time in my life, I was visiting hospital on a regular basis as my two month old nephew was seriously ill, so I was not in my normal state of mind. I immediately lodged an appeal with Euro Car Parks as I had a receipt to prove I was there on that date at that time & that I had bought products. I explained and provided bank statement proof that I was a regular customer, and that at that time I was dealing with a lot of stress and worry in my private life due to my nephews illness. They turned this appeal down flat. I also contacted Sainsbury directly via email as I felt this was a miscarriage of justice & was sure they would help me, being a long term, regular customer who had bought in store own that date and at that time. On the first email I explained the situation & attached proof of receipt, bank statement, etc, and explained my personal situation. I asked if they could intercede on my behalf with Euro Car Parks. Their representative, Stephen, replied with no empathy re my personal situation. He advised me that Sainsbury worked closely with Euro Car Parks, but did not help me & just told me to wait for the appeal to be reviewed by Euro Car Parks. I sent further emails to their 'our.reply' email account, one of which they did not even reply to, my last one advised them that 'I am disgusted to advise you that Euro Car Parks turned down my appeal, even though I was able to prove I had attended the Sainsbury?s Brentwood store (with a shop receipt) at that time, and was a regular shopper (as per my bank statement). To be charged a ?reduced? £40 because of a minor mistake where I can prove I attended the store & bought products, is grossly unfair' I asked them 'Are Sainsbury?s aware of Euro Car Parks practices against Sainsbury?s customers? Please revert, as I am extremely angry, annoyed & dissatisfied by this practice, and will need to take this further, as an injustice has been carried out by Euro Car Parks, and by association Sainsbury?s'. I asked if my query could be passed to Daniel Ayling the Brentwood store manager. I had a generic reply from Tariq today, where he did not answer this question. I think he did not even read my email, as he replied 'As Stephen had written in his response the only appeal process is with Euro Car Park who will be in touch once they have reviewed the appeal. Unfortunately we are unable to assist any further with this matter'. I therefore had no choice but to contact Sainsbury again, I replied 'Please can you read my email? I have appealed and have been turned down by Euro Car Parks, even though I visited & bought products from Sainsbury Brentwood on that date and at that time (I have a proof of receipt which I have already added to previous emails I sent to you, the second email I sent was not even responded to).' I asked him to answer my question 'Are Sainsbury?s aware of Euro Car Parks practices against Sainsbury?s customers?'. I await an answer, but will not hold my breath. I am shocked by Sainsbury in particular and their need to back a £70 parking charge notice, plus their complete lack of empathy for a regular customer who made a minor mistake, but was able to prove with a shop receipt and bank statements that they bought products in store, on that date and at that time. I won't be shopping there ever again; I feel like I have been robbed. I would really like other customers to be aware of these (in my view) underhand practices. In the long run, Sainsbury have gained a PCN from me, I hope they enjoy it :( BUT, they have lost my loyalty, my trust and my long term spending power. I will also be telling all my
October 2023 by Warwick H
Helpful staff ( mostly ) but the store is a tip and forcing people to only really use self service is unreasonable. Not at all disabled or neurodivergent friendly. Very poorly managed now and so stressful I?d rather shop elsewhere.
August 2023 by Essex Auto Tints
Such an efficient service, helpful staff. Would definitely use again.
June 2023 by Warred11
Parked in disability bay displayed permit correctly have now received a fine of £70 from Euro car parks. We were there for an hour and half. We have no idea what we have done wrong. I have tried to contact store to establish reason but can not get anyone to answer my query on the phone. Customer care line unable to help and suggested I keep trying! I?ve given up now after about 20 phone calls to the store.
April 2023 by Albert Sami Kaynak-Pankow
I got a pro PlayStation controller and I was playing and I was pressing square and when I clicked square it didn't work please try on PlayStation.
January 2023 by Claire Jasmine Jules-Saffu
Hillary and Louise made my visit to Argos very pleasant as I had an issue with my kettle which they were only too happy to assist with the replacement off. Their professionalism, care and duty was impeccable and I was very pleased that they were sensitive to my needs as a mother who needed a kettle to make bottles for my 6 month old daughter. Very happy.
December 2022 by hayleyp261
Extremely rude. No apology for waiting no apology for incorrect price and denied being rude , couldn?t cope and really should not be on customer service , tobacco, lottery if too much to deal with
December 2022 by 736satis
The lady at the counter who I shall not name declined to serve me ( only 5 items in total) saying that she was closing .This was despite my having placed the items on the conveyor belt. There was no warning about the closure prior to my placing the items nor a display of the sign. Frustrated with her attitude I left the items and went over to the lottery counter requesting the return of my car park refund which was also declined. The assistant told me that I shall NOT be entitled for a refund if I don't buy anything. She had the audacity to instruct me to go and buy the items from another counter! I told her that it was not my intention to go back as I did not wish to purchase anything but she refused to attend to my need but was quite ready to engage in an argument. At this stage it will be inappropriate for me to speculate the reasons for her behaviour. Realising that she was as ignorant and rude( unless there are other covert reasons) as the first one I demanded to see the duty manager. As I kept insisting that I see her line manager she relented and phoned for help. Chris( presumably manager? Supervisor?) turned up and resolved the situation offering me to serve me collecting the items at the conveyer belt. He displayed a degree of professionalism and resolved the matter. The problem appears to be a lack of discipline and poor training as both ladies amply demonstrated a lack of common sense to appreciate the plight of the customer - a total lack of knowledge of customer relations. I have deliberately omitted their names because naming or shaming them can only exacerbate the issues for they are unlikely lean by reflection nor can they change their attitude. What they require is some training in customer relations for them to develop insight in to organisational values. For the same reasons I have decided not to send an official complaint. So I shall leave matters in the hands of the managers.Hopefully some other provider will pop up locally in due course to compete with them for right now Sainsbury's have a monopoly and this may be making the senior managers feel complacent about customer services with poor attention to the shop floor. Sam Ariya
July 2022 by Chris Honey
Helpful staff who were very pleasant ? as well as knowing what they were doing.
July 2022 by John Witchell
Ordered items on line, details sent to phone, just had to collect by quoting reference. So simple.Friendly helpful staff behind the screen.
July 2022 by Soph
bought an xbox controller with a 2 year warranty online, went to go collect and was told i had to be 18 to get the warranty, even though i had already paid. ??? asked if i would get a refund and was responded to with ?in what respect?. staff are rude
June 2021 by Dan PS
Very fast service plus very quiet when I visited too.
May 2021 by Zara shafaat
Good i was able to buy what I needed.
