December 2023 by Robert Robson
Great Service and friendly team
December 2023 by Lee Bracey
Went here for breakfast. The Eggs Benedict was not worth anywhere near £8. There was no garnish and I heard a member in the kitchen shout girls we need rocket. Mine came out with no rocket, when others that followed did. The hollandaise sauce was very acidy too and not enjoyable. There was a female member of the kitchen staff leaning against the restaurant wall, the other side of the tills crying whilst another member was comforting her. I'm not a monster nor uncompassionate but this was in full view of customers and could have gone to a more personal location. The member of staff collecting my plate and cutlery didn't ask how my food was either so was unable to relay my feedback to them at the time, as to interrupt them with negative feedback may have been recieved as "aggressive" M&S is a household name and I should be able to expect a better service, quality and professional service. Pull your socks up please.
November 2023 by jar r f
Went to the Cafe today one of the staff who is cleaning the table being rude to us.
September 2023 by Larry David
Went to collect euros but wasn't ready. The staff were extremely friendly and kind and offered us to wait in the cafe and provided my children with complimentary drinks. Didn't expect it but was very grateful to the staff.
August 2023 by Jgfd Ftgf
The cafe has the best cheesy fries ever
August 2023 by mary hill
The staff were fine, although there was a long wait to be served as the single assistant was helping another customer and other staff were not responding to her calls for help. It was the faulty equipment she was using that caused the alarm at the door to go off twice and embarrass me twice. As I said the staff were great even though I was furious as I had lost much of my limited shopping time waiting in the queue and messing about trying to deactivate the alarm strip /get a refund so I could go into other shops. Get your equipment working right and stop embarrassing your customers.
July 2023 by Susan Lowman
Lisianthus bought last Friday at your Brentwood store, now opened and looking lovely.
February 2023 by Will Howes
Visit often normally really nice but today was bad. Ordered a breakfast wrap but inside was very cold, outside piping hot. The staff seemed very rushed today ; should have stuck to Costa!
December 2022 by Stephen Allen
Initial review 23/12/22had a Christmas turkey booked for collection tonight. we have to take my mother in law to A and E. so contacted the brentwood store to ask can they hold it till tomorrow. but told no. they can't hold it and we can't have a refund. is the no hold a company/ store or floor policy? for a company that used to pride itself on the customer experience this is absolutely abysmal.Update. 24/12/22Spoke to different departments of marks and Spencer today and issue has been resolved. Head office has apologised for yesterday's treatment and are looking into the phone calls to see if there has been an issue with the staff that may need retraining.Had two calls from the store itself. A call from Dylan was very helpful. His job is to call all non collections to find if there is an issue that needs resolving on non collections and he said that if they knew about an issue they are more than happy to hold over an order and it is available if we can come and collect ,we are heading back to the hospital so not possible, but the offer was nice. We then had a call from the duty manager who has offered to drop it off on her way home as she lives is this direction. Which was a very kind offer. Overall a brilliant recovery by the staff at the branch to offset the ignorance of somebody at the end of a phone who couldn't be bothered.Many thanks to staff at Brentwood m&s
December 2022 by Remi Gentlemans Lounge
Julie was such a good help today and Can't speak highly enough of her customer service amazing
December 2022 by Joe Remi
Julie was such a good help today and Can't speak highly enough of her customer service amazing
October 2022 by T OH
Very poor experience in cafe at Brentwood. Surly unhelpful staff. You have to get toasties yourself and don't have items displayed on board. Used to be very pleasant.
October 2022 by alina comanac
Julie.S. nice image for M&S brand. Helpful, kind, friendly. This nice lady really made my day! " It should be like this". My respect, Alina C. 10th Sep 2022
August 2022 by Pauline Blackwood
Thank you to Kayleigh, who went above and beyond in helping me out today. Appreciated the bucks fizz being boxed too. Excellent customer service.
March 2022 by John Witchell
I'm thinking this is one of very few shops left in Brentwood to stock menswear.?The other reason to visit has to be the food department downstairs which is always well stocked. Fresh fruit purchased here does not seem to have been bruised when loaded on shelves so keeps longer. Till staff are friendly too.
