November 2023 by STUART LAWSON
Absolutely shocking service since they took over from Cohens. For the past 6 prescriptions, I have had to chase them up to find out where my prescriptions are. They say they have not been sent down from the surgery, but when I tell them the surgery say they have, they eventually find the prescription on their system. They are not delivered when they should be. I phoned up on Monday to make sure the prescription is there, and arranged for them to be delivered today, Wednesday. The driver tried to deliver them yesterday when I was out. I phoned them yesterday afternoon to inform them and was told they would be delivered today. They did not arrive. I phoned again to be told they were not on the system to be deliverd today. They now say they will be delivered first thing tomorrow. I won't hold my breath waiting for them. I have now been online to change my pharmacy. The complaints procedure is not very straightforward otherwise I would complain. All the good reviews you see are over 1 year old, before this crowd took over.
August 2023 by kpb1990
Very rude staff.
March 2023 by Terrance Byrne
Excellent service - competent, efficient, helpful, friendly - every time wife and I go in for our frequent prescription repeats.
January 2023 by Tina c
I have used quite a few Chemists and this is by far the best. The staff are all very friendly and the pharmacist is helpful and knowledgeable and will help with any of the queries that I have and I also feel that I receive a very personalised service every time.As I make use of the excellent delivery system that they offer I have got to know the delivery driver quite well. He is always happy and polite, his always made me feel important and as he is often the only person that I see so he lifts my mood with his happy smile. I would recommend this Chemist to everyone, you wont regret it.
January 2023 by Suzanne Ryalls
A brilliant chemist, I highly recommend always have the time and patience with any questions I have no matter how silly. Never made to feel stupid.Have had medication delivered and the driver is lovely, polite and always happy.
January 2023 by Heather C
By far the best chemist in Shenfield. The pharmacist and staff are always so helpful and will help with any concerns I have with medication. The driver delivering medication is always polite and always has a friendly smile, which goes a long way.
January 2023 by Angela Roberts
Fantastic service by James yet again today, who administered my flu injection without pain!Always great service, by staff who are friendly and helpful with a smile. Thank you.?
January 2023 by Lorraine Giles
The pharmacist at this chemist is absolutely lovely. So helpful and friendly. I would recommend this pharmacy to anyone who needs a professional kind and personal approach.
