January 2024 by Phil Sowden
They have installed lots of barriers to reduce shoplifting, which I fully support. However they are badly positioned and often one of the exit barrier doors at the self service checkouts are open, so it all seems a bit pointless.Good idea Sainsbury?s, just really badly executed.
December 2023 by Katrina Harvey
New stupid barriers all at front of the store most probably to discourage shoplifting. I pre ordered something in Argos and paid online so just had to collect it. I couldn?t get out of the store. It was awkward and embarrassing as Argos didn?t give me a bag. What was I supposed to do in that instance? Didn?t want to walk through the tills and be apprehended for not paying. So I had to hang around by the barrier and waiting for a customer to walk in so I could walk out. Ridiculous
December 2023 by Ayswarya M Kurup
Actually the staffs are very cooperative and they welcome us with a sweet smile. However, the prices are little bit high
December 2023 by Deano956
The new self service tills are a nightmare. Que is always miles long.Lots of unsatisfied customers due to self service.Dread to think how bad this place is going to be during Christmas.
December 2023 by Richard Walsh
Not enough tills open forced to use self service not good enough when supermarkets are making Billions of Pounds profit every Year!
December 2023 by David Rawlings
Only popped in to pick a parcel up from Argos which was fine, very quick and easy.Was going to buy a few bits in Sainsburys but the queues were terrible. Its been like this ever since they added more self service tills which never seem to work. Under staffed and full of customers waiting for assistance. Don't bother use M&S or Tesco instead like I did.
December 2023 by ali minion
Empty shelves, smart scan not working, duty managers on another planet, and shop staff told not to talk to customers, just a normal day at Sainsburys!This store is damaging the Sainsburys brand!
December 2023 by Spark 11s
Nice store, it's a pity you have to pay to park?? and blue badge holders have to register in-store to park
December 2023 by Jake Lawson
Have to take your receipt to get out of barriers rather than have the option to not take one like most supermarkets. I don't like making paper waste unnecessarily just because the security can't do their job.
December 2023 by Vegan_OMAD _no1
Need more staff on customer services as the queue is so long, the lovely ladies are very nice and efficient but one customer needed a lot of help slows the whole line down.
December 2023 by Habiba S
I have been there for groceries and unexpectedly found some more stuff and needed an extra, but no employee agreed to help me because they were so busy to chat with colleagues also the lady at information desk denied to scan my groceries because there were cues behind me , guess what it was only two people behind me, I was extremely disappointed.i had to leave without buying. .
December 2023 by Michelle F
I regularly shop in Sainsbury Brentwood and on 16/11 visited for the third time that week. I parked up, bought some products and was gone within approx an hour. A few days days later I was sent a £70 parking charge notice (with an option of a 'reduced' £40 charge if I paid up quickly) as I had mistakenly not picked up a free two hour customer parking ticket. On an aside, at that time in my life, I was visiting hospital on a regular basis as my two month old nephew was seriously ill, so I was not in my normal state of mind. I immediately lodged an appeal with Euro Car Parks as I had a receipt to prove I was there on that date at that time & that I had bought products. I explained and provided bank statement proof that I was a regular customer, and that at that time I was dealing with a lot of stress and worry in my private life due to my nephews illness. They turned this appeal down flat. I also contacted Sainsbury directly via email as I felt this was a miscarriage of justice & was sure they would help me, being a long term, regular customer who had bought in store own that date and at that time. On the first email I explained the situation & attached proof of receipt, bank statement, etc, and explained my personal situation. I asked if they could intercede on my behalf with Euro Car Parks. Their representative, Stephen, replied with no empathy re my personal situation. He advised me that Sainsbury worked closely with Euro Car Parks, but did not help me & just told me to wait for the appeal to be reviewed by Euro Car Parks. I sent further emails to their 'our.reply' email account, one of which they did not even reply to, my last one advised them that 'I am disgusted to advise you that Euro Car Parks turned down my appeal, even though I was able to prove I had attended the Sainsbury?s Brentwood store (with a shop receipt) at that time, and was a regular shopper (as per my bank statement). To be charged a ?reduced? £40 because of a minor mistake where I can prove I attended the store & bought products, is grossly unfair' I asked them 'Are Sainsbury?s aware of Euro Car Parks practices against Sainsbury?s customers? Please revert, as I am extremely angry, annoyed & dissatisfied by this practice, and will need to take this further, as an injustice has been carried out by Euro Car Parks, and by association Sainsbury?s'. I asked if my query could be passed to Daniel Ayling the Brentwood store manager. I had a generic reply from Tariq today, where he did not answer this question. I think he did not even read my email, as he replied 'As Stephen had written in his response the only appeal process is with Euro Car Park who will be in touch once they have reviewed the appeal. Unfortunately we are unable to assist any further with this matter'. I therefore had no choice but to contact Sainsbury again, I replied 'Please can you read my email? I have appealed and have been turned down by Euro Car Parks, even though I visited & bought products from Sainsbury Brentwood on that date and at that time (I have a proof of receipt which I have already added to previous emails I sent to you, the second email I sent was not even responded to).' I asked him to answer my question 'Are Sainsbury?s aware of Euro Car Parks practices against Sainsbury?s customers?'. I await an answer, but will not hold my breath. I am shocked by Sainsbury in particular and their need to back a £70 parking charge notice, plus their complete lack of empathy for a regular customer who made a minor mistake, but was able to prove with a shop receipt and bank statements that they bought products in store, on that date and at that time. I won't be shopping there ever again; I feel like I have been robbed. I would really like other customers to be aware of these (in my view) underhand practices. In the long run, Sainsbury have gained a PCN from me, I hope they enjoy it :( BUT, they have lost my loyalty, my trust and my long term spending power. I will also be telling all my
November 2023 by Peter Waine
A typical sainsbury's inside, car park is adjacent to the high street so can be busy, also charged but refunded against a sainsbury's shop
November 2023 by Elaine Conolan
Went shopping at 19.00. Shop empty and car park empty. Could still get everything I needed even though some of the shelves needed re stocking after a busy Saturday.
November 2023 by Elizabeth Mullins
Insufficient tills open. Huge queues to pay. Due to pressure of time because of car park time forced to use self check out for shopping costing over £60. This was a complex and stressful operation. Won't be back anytime soon.